Incident: Grand Theft Auto: The Trilogy - The Definitive Edition Software Failure.

Published Date: 2021-11-19

Postmortem Analysis
Timeline 1. The software failure incident with the GTA Trilogy remaster happened in November 2021 [Article 120978].
System 1. GTA Trilogy remaster for consoles and PCs [120978] 2. PC version of GTA Trilogy [120978] 3. Nintendo Switch version of GTA Trilogy [120978]
Responsible Organization 1. Grove Street Games, the studio that ported the GTA games to mobile phones, was responsible for causing the software failure incident with the GTA Trilogy remaster [120978].
Impacted Organization 1. Players and fans of the Grand Theft Auto series who purchased the GTA Trilogy remaster were impacted by the software failure incident [Article 120978].
Software Causes 1. The use of AI software for visual changes led to awkward-looking characters and confusing visual changes in the GTA Trilogy remaster [120978]. 2. Glitches in the game's graphics, such as holes in the ground where players and vehicles can get stuck, cutscenes being interrupted by non-playable characters, and strange collision physics, contributed to the failure incident [120978]. 3. A weird glitch in GTA San Andreas where being in first-person mode while riding a bike shows a super close-up of CJ's face instead of a first-person view of the road [120978]. 4. The inclusion of the "Hot Coffee" files in the PC version, which were originally from GTA San Andreas and led to controversy in the past, raised concerns about their presence in the GTA Trilogy remaster [120978].
Non-software Causes 1. The confusing visual changes due to the use of AI software to improve graphics, resulting in awkward-looking characters [120978]. 2. Glitches in the game's graphics, such as holes in the ground where players and vehicles can get stuck, cutscenes interrupted by non-playable characters, and strange collision physics [120978]. 3. Performance issues and degraded visuals on the Nintendo Switch version due to the lower-powered console [120978].
Impacts 1. Players encountered a growing list of problems with the GTA Trilogy remaster, leading to an abysmal user rating on Metacritic and fans asking for refunds [Article 120978]. 2. The confusing visual changes in the remaster, likely due to the use of AI software, resulted in awkward-looking characters and other visual glitches [Article 120978]. 3. Glitches in the game were not limited to graphics but also included issues like holes in the ground where players and vehicles could get stuck, cutscenes being interrupted, strange collision physics, and a disorienting rain effect [Article 120978]. 4. The PC version of GTA Trilogy was removed from the Rockstar Games Launcher for 48 hours after its release, with dataminers uncovering unused assets and notes from the original development team, as well as the inclusion of controversial "Hot Coffee" files [Article 120978]. 5. The Nintendo Switch version of GTA Trilogy faced performance issues and degraded visuals compared to other platforms, including an unsteady frame rate, longer loading times, and downgraded graphics [Article 120978]. 6. Rockstar Games and Grove Street Games acknowledged the issues and promised updates to address multiple problems in the game [Article 120978].
Preventions 1. Thorough Quality Assurance (QA) Testing: Conducting comprehensive QA testing before the release of the GTA Trilogy remaster could have helped identify and address many of the glitches, visual issues, and performance problems encountered by players [120978]. 2. Avoiding Rushed Releases: Taking the necessary time to ensure the game meets quality standards before launching could have prevented the negative reception and the need for immediate updates to fix the issues [120978]. 3. Proper Version Control and File Management: Ensuring that all unnecessary or potentially controversial files, such as the "Hot Coffee" files, are removed from the game before release could have prevented unnecessary controversies and negative publicity [120978].
Fixes 1. Rockstar Games plans on fixing the GTA Trilogy issues with future updates until the game reaches the level of quality that fans deserve [120978]. 2. Grove Street Games, the studio behind the GTA Trilogy port, has mentioned that updates will be coming in the future to address the issues [120978].
References 1. Rockstar Games - The articles gather information from Rockstar Games, the publisher of Grand Theft Auto: The Trilogy - The Definitive Edition, regarding the issues with the game and their plans to address them [Article 120978]. 2. Grove Street Games - Information is gathered from Grove Street Games, the studio responsible for porting the GTA games to mobile phones, regarding updates and plans for addressing the issues in GTA Trilogy [Article 120978].

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization, multiple_organization (a) In the case of the software failure incident related to the GTA Trilogy remaster, a similar incident has happened before within the same organization. Rockstar Games, the publisher of GTA Trilogy, had previously faced a similar situation with the release of GTA San Andreas on PC in 2005. Players had discovered data for an unused sex mini-game called "Hot Coffee," which led to controversy for Rockstar. The "Hot Coffee" mini-game was eventually removed from the game in 2008 [120978]. (b) The software failure incident related to the GTA Trilogy remaster has also seen similar issues at other organizations or with their products and services. For example, the article mentions that the Switch version of GTA Trilogy, which marks the first time the 3D GTA games were made available on a Nintendo console, faced performance issues and degraded visuals to work on the lower-powered Nintendo console. This included problems such as an unsteady frame rate, longer loading times, and downgraded graphics compared to other platforms like PS5, PC, and Xbox Series [120978].
Phase (Design/Operation) design, operation (a) The software failure incident related to the development phase, particularly design, in the GTA Trilogy remaster can be attributed to various issues introduced during the system development and updates. One major complaint among players was the confusing visual changes caused by the use of AI software to enhance graphics, resulting in awkward-looking characters [Article 120978]. Additionally, glitches in graphics, holes in the ground causing players and vehicles to get stuck, cutscenes interrupted by non-playable characters, strange collision physics, and a disorienting rain effect all point to design flaws introduced during development [Article 120978]. (b) The software failure incident related to the operation phase, particularly operation or misuse, in the GTA Trilogy remaster can be seen in the case of the PC version. The PC version of GTA Trilogy was removed from the Rockstar Games Launcher a day after release, then added back two days later without a clear explanation. This operational issue could have been due to issues with the initial release, leading to its temporary removal for fixes or adjustments [Article 120978]. Additionally, the inclusion of controversial "Hot Coffee" files in the PC version, which were present in the original game but caused a stir, could be seen as an operational oversight or misuse of content in the remastered version [Article 120978].
Boundary (Internal/External) within_system, outside_system (a) within_system: The software failure incident related to the GTA Trilogy remaster can be attributed to factors originating from within the system. Issues such as confusing visual changes, awkward-looking characters due to the use of AI software for graphics improvement, glitches in the game's graphics and physics, interruptions in cutscenes, and a disorienting rain effect all point to internal factors within the software system itself [120978]. (b) outside_system: The software failure incident also involved contributing factors originating from outside the system. For example, the discovery of unused assets and notes in the PC files, including the controversial "Hot Coffee" files from GTA San Andreas, suggests external factors impacting the software incident [120978].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident occurring due to non-human actions: - The GTA Trilogy remaster encountered various problems such as confusing visual changes, glitches in graphics, holes in the ground where players can get stuck, cutscenes interrupted by non-playable characters, strange collision physics, and a disorienting rain effect [Article 120978]. - The PC version of GTA Trilogy was removed from the Rockstar Games Launcher for 48 hours, and dataminers discovered unused codes, assets, and notes from the original development team in the game files [Article 120978]. - The Nintendo Switch version of GTA Trilogy faced performance issues and degraded visuals to work on the lower-powered console, including an unsteady frame rate, longer loading times, and downgraded graphics compared to other platforms [Article 120978]. (b) The software failure incident occurring due to human actions: - Rockstar Games, the publisher of GTA Trilogy, apologized for the state of the game and acknowledged that the updated versions did not meet their own standards of quality or the standards expected by fans [Article 120978]. - Dataminers uncovered developer notes and unused assets in the PC version of GTA Trilogy, indicating potential oversight or errors in the development process [Article 120978]. - The inclusion of controversial "Hot Coffee" files in the GTA Trilogy PC version raised questions about oversight and content management by the development team [Article 120978].
Dimension (Hardware/Software) software (a) The software failure incident related to hardware: - The article does not mention any specific hardware-related issues contributing to the software failure incident in the GTA Trilogy remaster [120978]. (b) The software failure incident related to software: - The software failure incident in the GTA Trilogy remaster is primarily due to software issues such as confusing visual changes, glitches in graphics, holes in the ground causing players and vehicles to get stuck, cutscenes being interrupted, strange collision physics, and disorienting rain effects [120978].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident related to the GTA Trilogy remaster does not appear to be malicious. The issues encountered by players seem to stem from technical problems, glitches, and visual changes that were not up to the expected standards. Rockstar Games apologized for the state of the game and is working on fixing the problems to meet the quality standards expected by fans [Article 120978]. (b) The software failure incident with the GTA Trilogy remaster is non-malicious in nature. Players experienced various technical issues, glitches, and visual anomalies that were not intentionally introduced to harm the system. Rockstar Games acknowledged the shortcomings of the game and is actively working on addressing the problems to improve the overall quality of the remaster [Article 120978].
Intent (Poor/Accidental Decisions) poor_decisions (a) The intent of the software failure incident related to poor_decisions: - The software failure incident with the GTA Trilogy remaster can be attributed to poor decisions made by the publisher, Rockstar Games. The company acknowledged that the updated versions of the classic games did not meet their own standards of quality or the standards expected by their fans [Article 120978]. - Rockstar Games released a statement apologizing for the state of the game and mentioned that they are working on fixing the issues with future updates until the game reaches "the level of quality that they deserve to be" [Article 120978]. (b) The intent of the software failure incident related to accidental_decisions: - The software failure incident with the GTA Trilogy remaster does not seem to be primarily related to accidental decisions or unintended mistakes. Instead, it appears to be more about poor decisions made in the development and release of the remastered games [Article 120978].
Capability (Incompetence/Accidental) development_incompetence, accidental (a) The software failure incident in the GTA Trilogy can be attributed to development incompetence. Rockstar Games acknowledged that the updated versions of the classic games did not meet their own standards of quality or the standards expected by their fans [Article 120978]. Players encountered various problems in the remastered games, such as confusing visual changes, awkward-looking characters, glitches in graphics and gameplay, and disorienting effects like the rain effect making it hard to see the game properly. These issues indicate a lack of professional competence in the development process, leading to a subpar gaming experience for users. (b) Additionally, accidental factors also played a role in the software failure incident. For example, the PC version of GTA Trilogy was temporarily removed from the Rockstar Games Launcher a day after release, and then added back two days later without a clear explanation for the removal [Article 120978]. This indicates a certain level of accidental mismanagement or oversight in the release process, contributing to the overall failure of the software launch.
Duration temporary (a) The software failure incident related to the GTA Trilogy remaster can be considered temporary. The issues with the game, such as confusing visual changes, glitches, holes in the ground, cutscenes interruptions, strange collision physics, and disorienting rain effect, were introduced by certain circumstances like the use of AI software for graphics enhancement and development oversights. These issues are being acknowledged by Rockstar Games, and they have committed to fixing them with future updates to reach the desired level of quality [Article 120978]. (b) The software failure incident related to the PC version of GTA Trilogy can be considered temporary as well. The PC version was temporarily removed from the Rockstar Games Launcher a day after release and then added back two days later. This removal was not explained by Rockstar, but it was likely related to the discovery of developer notes and unused assets in the game files, including the controversial "Hot Coffee" files from GTA San Andreas. It is unclear if these files were removed when the PC version was made available again, indicating a temporary nature of the failure incident [Article 120978].
Behaviour crash, omission, value, other (a) crash: The GTA Trilogy remaster experienced crashes and glitches, such as holes in the ground where players and vehicles could get stuck, cutscenes being interrupted by non-playable characters, and strange collision physics [120978]. (b) omission: There were instances of the system omitting to perform its intended functions, such as a weird glitch in GTA San Andreas where being in first-person mode while riding a bike showed a super close-up of CJ's face instead of a first-person view of the road [120978]. (c) timing: There were no specific instances of timing-related failures mentioned in the articles. (d) value: The software failure incident included failures where the system performed its intended functions incorrectly, such as confusing visual changes resulting from the use of AI software for better-looking graphics, leading to awkward-looking characters [120978]. (e) byzantine: The articles did not mention any instances of the system behaving erroneously with inconsistent responses and interactions. (f) other: The software failure incident also included a disorienting rain effect that made it hard to see the actual game, which could be categorized as an "other" behavior [120978].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence unknown (a) death: People lost their lives due to the software failure (b) harm: People were physically harmed due to the software failure (c) basic: People's access to food or shelter was impacted because of the software failure (d) property: People's material goods, money, or data was impacted due to the software failure (e) delay: People had to postpone an activity due to the software failure (f) non-human: Non-human entities were impacted due to the software failure (g) no_consequence: There were no real observed consequences of the software failure (h) theoretical_consequence: There were potential consequences discussed of the software failure that did not occur (i) other: Was there consequence(s) of the software failure not described in the (a to h) options? What is the other consequence(s)? The articles do not mention any consequences related to death, harm, basic needs, property loss, or non-human entities due to the software failure incident with the GTA Trilogy remaster. The main consequences discussed are related to user dissatisfaction, glitches, visual issues, and performance problems experienced by players [120978].
Domain entertainment (a) The failed system in this case is related to the entertainment industry. The software failure incident discussed in the articles is about the Grand Theft Auto: The Trilogy - The Definitive Edition, which is a remaster of the first 3D GTA games (GTA 3, GTA: Vice City, and GTA: San Andreas) [Article 120978]. This game is a part of the entertainment industry, specifically video games, and the failure of the remaster led to various issues and complaints from players.

Sources

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