Incident: Jeep Grand Cherokee L Recall: Software Issue Disables Airbags.

Published Date: 2021-11-19

Postmortem Analysis
Timeline 1. The software failure incident involving Jeep's recall of 99,255 Grand Cherokee L, Wagoneer, and Grand Wagoneer models happened around November 2021. 2. The article was published on 2021-11-19. 3. Therefore, the software failure incident occurred in November 2021. [Article 120964]
System 1. Occupant Restraint Controller (ORC) in Jeep Grand Cherokee L, Wagoneer, and Grand Wagoneer models [120964]
Responsible Organization 1. The entity responsible for causing the software failure incident in this case is Jeep, as they loaded the incorrect software into the occupant restraint controller, leading to the disabling of airbags [120964].
Impacted Organization 1. Passenger airbags in Jeep Grand Cherokee L, Wagoneer, and Grand Wagoneer models [120964]
Software Causes 1. The software cause of the failure incident was the occupant restraint controller being loaded with incorrect software, leading to the disabling of driver, passenger, and knee airbags without warning [120964].
Non-software Causes unknown
Impacts 1. The software failure incident in Jeep vehicles could disable the driver, passenger, and knee airbags without warning, increasing the risk of injury or fatality in the event of a crash [Article 120964].
Preventions 1. Proper software testing and quality assurance processes during the development phase could have prevented the software failure incident by catching the incorrect software loaded into the occupant restraint controller before it was deployed in the vehicles [120964].
Fixes 1. The software failure incident in the Jeep Grand Cherokee L, Wagoneer, and Grand Wagoneer models can be fixed by reprogramming the Occupant Restraint Controller (ORC) unit [120964].
References 1. Jeep's official statement [120964]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown The article does not provide information about the software failure incident happening again at the same organization or at multiple organizations. Therefore, the information for both options is unknown.
Phase (Design/Operation) design The software failure incident with Jeep's Grand Cherokee L, Wagoneer, and Grand Wagoneer models was due to a design-related issue. The problem stemmed from the occupant restraint controller being loaded with incorrect software during the development phase, leading to the potential disabling of airbags without warning [120964]. This design flaw introduced a risk of injury or fatality in the event of a crash. The fix for this issue involves reprogramming the ORC unit, highlighting that the root cause was related to the software design rather than operation or misuse of the system.
Boundary (Internal/External) within_system (a) The software failure incident reported in Article 120964 is within_system. The failure was caused by improper vehicle software loaded into the occupant restraint controller, leading to the disabling of airbags without warning [120964]. The fix for this issue involves reprogramming the ORC unit, which is an internal system component of the vehicle affected by the software problem.
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the Jeep recall was due to non-human actions. The issue stemmed from the occupant restraint controller being loaded with incorrect software, which led to the potential disabling of airbags without warning, increasing the risk of injury or fatality in a crash. The fix for this software issue involves reprogramming the ORC unit, and Jeep will be notifying affected vehicle owners for the free repair [Article 120964].
Dimension (Hardware/Software) software (a) The software failure incident reported in Article 120964 occurred due to contributing factors originating in software. The issue was specifically related to the vehicle's occupant restraint controller being loaded with incorrect software, which led to the disabling of airbags without warning, posing a risk of injury or fatality in the event of a crash. The fix for this issue involved reprogramming the ORC unit, indicating that the root cause was a software-related issue [120964].
Objective (Malicious/Non-malicious) non-malicious The software failure incident reported in Article 120964 is categorized as non-malicious. The failure was due to improper vehicle software that may disable airbags without warning, leading to an increased risk of injury or fatality in the event of a crash. Jeep is conducting a recall to reprogram the Occupant Restraint Controller (ORC) unit to address this issue, and they have stated that there haven't been any injuries or fatalities stemming from this defect. The fix for the software issue is described as simple and will be performed free of charge for affected vehicle owners [120964].
Intent (Poor/Accidental Decisions) poor_decisions The software failure incident related to the Jeep recall of Grand Cherokee L, Wagoneer, and Grand Wagoneer models was due to poor decisions. The article mentions that the issue was caused by the occupant restraint controller being loaded with incorrect software, which led to the disabling of airbags without warning, posing a risk of injury or fatality in the event of a crash [Article 120964]. This indicates that the failure was a result of poor decisions in the software development or implementation process.
Capability (Incompetence/Accidental) unknown The software failure incident related to the Jeep recall is not attributed to development incompetence or accidental factors. The issue was specifically mentioned as improper vehicle software that may disable airbags due to incorrect programming, which indicates a software bug rather than incompetence or accidental introduction of factors [120964].
Duration temporary The software failure incident reported in Article 120964 is temporary. The issue with the occupant restraint controller's incorrect software that may disable airbags is a specific and limited problem that can be rectified through a reprogramming of the ORC unit. This indicates that the failure is not permanent but rather a temporary issue that can be resolved through a software update [120964].
Behaviour crash, value (a) crash: The software failure incident in the article is related to a crash scenario where the incorrect software loaded in the occupant restraint controller may disable the driver, passenger, and knee airbags without warning, potentially leading to an increased risk of injury or fatality in the event of a crash [Article 120964]. (b) omission: The software failure incident does not involve omission as the issue is not about the system omitting to perform its intended functions but rather about disabling certain safety features due to incorrect software [Article 120964]. (c) timing: The software failure incident is not related to timing issues where the system performs its intended functions but at the wrong time. Instead, it is about the software causing the disabling of airbags without warning [Article 120964]. (d) value: The software failure incident is related to a value issue where the system performs its intended functions incorrectly by disabling the airbags due to the incorrect software loaded in the occupant restraint controller [Article 120964]. (e) byzantine: The software failure incident is not characterized by a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. The issue is more straightforward, involving the disabling of airbags due to incorrect software [Article 120964]. (f) other: The software failure incident does not exhibit any other specific behavior beyond the crash scenario caused by the incorrect software leading to the disabling of airbags [Article 120964].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence no_consequence The consequence of the software failure incident reported in Article 120964 is as follows: (g) no_consequence: The article explicitly mentions that Jeep reports there haven't been any injuries or fatalities stemming from this software defect. [120964]
Domain transportation The software failure incident reported in Article 120964 is related to the transportation industry. The article mentions that Jeep is recalling certain vehicle models due to concerns about improper vehicle software that may disable passenger airbags, which poses a risk of injury or fatality in the event of a crash [120964]. This incident directly impacts the transportation industry as it involves vehicles and their safety systems.

Sources

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