| Recurring |
unknown |
(a) The article does not mention any previous incidents of a similar nature happening again within the same organization, GoDaddy Inc. Therefore, there is no information provided about a recurring software failure incident within the same organization.
(b) The article does not mention any similar incidents happening at other organizations or with their products and services. Hence, there is no information provided about a recurring software failure incident across multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident at GoDaddy Inc. was due to unauthorized third-party access to email addresses of up to 1.2 million active and inactive Managed WordPress customers. The third-party accessed the system using a compromised password, indicating a failure in the design phase where security measures were not robust enough to prevent unauthorized access [121687].
(b) The operation phase also played a role in the failure as the incident was discovered on Nov. 17, but the unauthorized access had already taken place, suggesting a failure in monitoring and operational controls that could have detected the suspicious activity earlier [121687]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident at GoDaddy Inc. was within_system. The incident involved unauthorized third-party access to the Managed WordPress hosting environment due to a compromised password. The company identified suspicious activity within their system and initiated an investigation with the help of an IT forensics firm [121687]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident at GoDaddy Inc. was due to unauthorized third-party access, where the third-party accessed the system using a compromised password. This indicates a failure due to non-human actions [121687].
(b) The incident was discovered on Nov. 17, and GoDaddy Inc. immediately began an investigation with the help of an IT forensics firm and contacted law enforcement. This proactive response by the company shows human actions taken to address the software failure incident [121687]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident at GoDaddy Inc. was not attributed to hardware issues. The incident was specifically mentioned to have occurred due to unauthorized third-party access using a compromised password, indicating a software-related security breach [121687]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident at GoDaddy Inc. was malicious in nature. The incident involved unauthorized third-party access to the email addresses of up to 1.2 million active and inactive Managed WordPress customers. The third-party accessed the system using a compromised password, indicating a deliberate attempt to breach the system's security [121687]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
The software failure incident at GoDaddy Inc. was due to unauthorized third-party access to email addresses of up to 1.2 million active and inactive Managed WordPress customers. The incident was attributed to the third-party accessing the system using a compromised password, indicating a failure related to accidental_decisions [121687]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in the article is not attributed to development incompetence. The incident at GoDaddy Inc. was due to unauthorized third-party access resulting from a compromised password, which indicates a security breach rather than a failure caused by development incompetence [121687].
(b) The software failure incident at GoDaddy Inc. was accidental in nature. The unauthorized access to email addresses of up to 1.2 million active and inactive Managed WordPress customers occurred due to a compromised password, indicating an accidental breach rather than a failure introduced intentionally [121687]. |
| Duration |
temporary |
The software failure incident reported in Article #121687 was temporary. The incident involving the exposure of email addresses of up to 1.2 million active and inactive Managed WordPress customers due to unauthorized third-party access was discovered on Nov. 17, and immediate actions were taken by GoDaddy Inc., such as blocking the unauthorized third party and initiating an investigation with the help of an IT forensics firm [121687]. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident in the article does not indicate a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The incident involved unauthorized third-party access to email addresses of up to 1.2 million active and inactive Managed WordPress customers, indicating an omission in the system's security measures that allowed the breach to occur [121687].
(c) timing: The article does not mention any timing-related failures where the system performed its intended functions but too late or too early.
(d) value: The software failure incident involved the system performing its intended functions incorrectly by allowing unauthorized access to customer email addresses, indicating a value-related failure [121687].
(e) byzantine: The incident does not describe the system behaving erroneously with inconsistent responses and interactions, which would align with a byzantine failure.
(f) other: The other behavior observed in this incident is a security breach due to unauthorized third-party access using a compromised password, leading to exposure of customer email addresses [121687]. |