Incident: Honda Clocks Stuck in 2002 Due to Y2K22 Bug

Published Date: 2022-01-06

Postmortem Analysis
Timeline 1. The software failure incident with Honda clocks happened on January 1, 2022 [Article 123226].
System 1. Clock function on certain older Honda vehicles [Article 123226]
Responsible Organization 1. The software failure incident affecting Honda clocks was caused by a technology glitch within the Honda navigation systems [123226].
Impacted Organization 1. Owners of older Honda cars from 2004 to 2012 [Article 123226] 2. Customers in the UK, US, and Canada [Article 123226]
Software Causes 1. The software failure incident in Honda cars was caused by a technology glitch in the navigation systems, leading to the clocks getting stuck 20 years in the past, displaying the year 2002 [123226]. 2. The issue was speculated to be related to the way the Honda navigation system stores dates, leading to the Y2K22 bug where the system couldn't store a number large enough to include 2022 [123226]. 3. Users attempting to reset the clock found it frozen, unable to make any adjustments, indicating a software malfunction in the clock function [123226]. 4. The glitch caused the clock to switch from 2022 to 2002 every time the engine was started, indicating a software-related issue in the system's timekeeping functionality [123226].
Non-software Causes 1. The issue with Honda clocks getting stuck 20 years in the past was caused by a technology glitch in older Honda vehicles equipped with navigation systems [Article 123226].
Impacts 1. Owners of older Honda cars experienced confusion and inconvenience as the clocks in their vehicles got stuck 20 years in the past, displaying the year 2002 [Article 123226]. 2. Users were unable to change the clock settings, with the system beeping but not making any adjustments [Article 123226]. 3. Customers reported issues with GPS not working, freezing of the clock system, and the inability to reset the clock on the navigation system [Article 123226]. 4. The software failure incident led to social media complaints and forum discussions by affected Honda car owners [Article 123226].
Preventions 1. Implementing thorough testing procedures before releasing software updates to ensure compatibility and functionality across all systems [123226]. 2. Regularly updating and maintaining software systems to address potential bugs and glitches before they become widespread issues [123226]. 3. Conducting comprehensive risk assessments to identify and mitigate potential vulnerabilities in software systems [123226].
Fixes 1. Honda UK is currently investigating the issue to decide the appropriate countermeasures and has encouraged affected customers to contact their local dealers [Article 123226]. 2. Honda US mentioned that the issue with the clocks in older Honda cars is expected to auto-correct back to 2022 by August 2022 [Article 123226]. 3. Microsoft quickly released a fix for the Y2K22 bug affecting Microsoft Exchange servers in the form of a script file that tricked the server into thinking it was December 33, 2021 [Article 123226].
References 1. Social media users and Honda forums [Article 123226] 2. Honda UK [Article 123226] 3. Honda US [Article 123226] 4. CR-V Owners Club forum [Article 123226] 5. Twitter users [Article 123226] 6. Cyber Security Times [Article 123226]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization, multiple_organization (a) The software failure incident related to Honda clocks getting stuck in the past with the year 2002 has happened again within the same organization. Owners of older Honda cars from 2004 to 2012 have reported the issue where the clocks in their cars display the year 2002 instead of the current year [123226]. Honda is investigating the issue and mentioned that the problem is likely to auto-correct itself back to 2022 by August 2022 [123226]. (b) The software failure incident related to the Y2K22 bug affecting Honda clocks has also been reported by customers in the UK, US, and Canada, indicating that similar incidents have occurred with Honda vehicles in multiple regions [123226]. Customers have taken to social media and forums to report the issue, suggesting that it is not limited to a specific geographical location.
Phase (Design/Operation) design, operation (a) The software failure incident related to the design phase: - The issue with Honda clocks getting stuck in the year 2002 is speculated to be caused by a problem with the way the Honda navigation system stores dates, known as the Y2K22 bug [Article 123226]. - The Y2K22 bug involves the system being unable to store a number large enough to include 2022, similar to the Y2K bug from the turn of the millennium [Article 123226]. - Some experts suggest that the issue may be linked to the storage of larger integer values required for 2022, indicating a design flaw in how the date is stored within the entertainment system [Article 123226]. (b) The software failure incident related to the operation phase: - Users attempting to reset the clock on the navigation system found it was frozen, and they couldn't change it, indicating a failure in the operation or use of the system [Article 123226]. - The issue with the clocks resetting to 2002 occurs every time the engine is started, suggesting an operational issue with the system [Article 123226]. - Users reported that when trying to change the time on the clock, it would beep but not make any adjustments, indicating an operational problem with the system [Article 123226].
Boundary (Internal/External) within_system (a) within_system: The software failure incident related to the Honda clocks getting stuck in the year 2002 is primarily within the system. The issue seems to be isolated to models equipped with navigation systems, causing the clock to switch from 2022 to 2002 every time the engine is started. Users reported that when trying to change the clock, the system would beep as normal but wouldn't change anything, indicating an internal software glitch within the navigation system [123226]. Honda is investigating the issue and working on a solution to resolve the problem before August 2022. (b) outside_system: There is no specific information in the articles suggesting that the software failure incident related to the Honda clocks getting stuck in the year 2002 is due to contributing factors originating from outside the system. The focus is more on the internal glitch within the navigation systems of the affected Honda vehicles [123226].
Nature (Human/Non-human) non-human_actions (a) The software failure incident occurring due to non-human actions: The software failure incident with Honda clocks getting stuck in the year 2002 is attributed to a technology glitch in older Honda cars equipped with navigation systems. The glitch causes the clocks to switch from 2022 to 2002 every time the engine is started, affecting models from 2004 to 2012 [Article 123226]. (b) The software failure incident occurring due to human actions: There is no specific mention in the articles of the software failure incident being caused by human actions.
Dimension (Hardware/Software) hardware, software (a) The software failure incident related to hardware: - The incident involving Honda clocks getting stuck in the past displaying the year 2002 is primarily attributed to a technology glitch affecting older Honda vehicles from 2004 to 2012 [Article 123226]. - Users reported issues with the clock being frozen and unable to change, indicating a hardware-related problem within the navigation systems of the affected vehicles [Article 123226]. (b) The software failure incident related to software: - The software failure incident with Honda clocks is linked to a potential Y2K22 bug, which involves the system being unable to store a number large enough to include 2022 [Article 123226]. - Some users speculated that the issue could be related to the way the Honda navigation system stores dates, suggesting a software-related problem within the system [Article 123226].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident related to the Honda clocks getting stuck in the year 2002 does not appear to be malicious. It seems to be a non-malicious failure caused by a technology glitch affecting older Honda vehicles equipped with navigation systems. Users reported that the clocks in their cars were displaying the year 2002 instead of the current year, 2022, and were unable to change the time settings. Honda is investigating the issue and working on a solution to address the problem ([123226]).
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident related to the Honda clocks getting stuck in the year 2002 seems to be more aligned with poor_decisions. This issue appears to be a result of a glitch in the Honda navigation system that causes the clocks to revert back to 2002 instead of displaying the correct year (2022). The glitch is speculated to be related to the way the system stores dates, leading to the Y2K22 bug. Despite the issue being reported by users and customers, Honda has mentioned that the problem will auto-correct itself in August 2022, indicating a delay in providing a fix for the issue [123226]. (b) On the other hand, the incident could also be attributed to accidental_decisions as it seems to be an unintended consequence of how the software system handles date storage. Users reported that when trying to change the clock, the system would beep as normal but wouldn't make any adjustments, indicating an unintentional error in the software behavior. Additionally, the issue was not anticipated by Honda, as they are currently investigating the problem to determine the appropriate countermeasures [123226].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident related to development incompetence is evident in the Honda clock glitch issue. The problem arose in older Honda vehicles from 2004 to 2012, where the clocks got stuck 20 years in the past, displaying the year 2002. This issue was attributed to a technology glitch in the navigation systems of these models, causing the clock to switch back to 2002 every time the engine was started [Article 123226]. (b) The software failure incident related to accidental factors is seen in the Y2K22 bug that affected the Honda clocks. The Y2K22 bug involved the system being unable to store a number large enough to include the year 2022, leading to the clocks displaying the incorrect date. This bug was unintentional and caused the system to freeze the clock, preventing users from changing it, ultimately resulting in the time being stuck at 2002 [Article 123226].
Duration temporary (a) The software failure incident related to the Honda clocks displaying the year 2002 instead of the correct year 2022 is temporary. The issue first appeared on January 1, 2022, and Honda has stated that the problem will auto-correct itself back to 2022 in August 2022 [Article 123226]. Customers have reported that the clock gets stuck at different times like 12:00, 2:00, or 4:00, indicating a temporary glitch in the system that is not permanent.
Behaviour crash, omission, timing, value, other (a) crash: The software failure incident in the Honda cars resulted in a crash behavior where the clocks in the vehicles got stuck 20 years in the past, displaying the year 2002. Users reported that the clocks were frozen and they couldn't change them, indicating a failure due to the system losing state and not performing its intended function [Article 123226]. (b) omission: The software failure incident also exhibited omission behavior as users attempting to reset the clock on the navigation system found that it was frozen, and they couldn't change it. This failure was due to the system omitting to perform its intended function of allowing users to adjust the clock [Article 123226]. (c) timing: The timing behavior was evident in the software failure incident as the clocks in the Honda cars were showing the date as 2002 and the time as 12:00, 2:00, 4:00, or other incorrect times. This failure was due to the system performing its intended function of displaying the time, but doing so incorrectly and at the wrong time [Article 123226]. (d) value: The software failure incident also involved a value behavior as the system was unable to store a number large enough to include the year 2022, leading to the clocks reverting back to 2002. This failure was due to the system performing its intended function of storing dates, but doing so incorrectly by not accommodating the correct value [Article 123226]. (e) byzantine: There is no specific mention of the software failure incident exhibiting a byzantine behavior in the articles. (f) other: The software failure incident in the Honda cars also displayed an "other" behavior where the system beeped when users tried to change the clock, but it didn't make any adjustments. This behavior was not explicitly categorized in the options provided but indicates a unique response of the system to user input related to the clock adjustment [Article 123226].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence non-human, theoretical_consequence (a) death: There were no reports or indications of any deaths resulting from the software failure incident described in the articles. [Article 123226] (b) harm: There were no reports of physical harm to individuals due to the software failure incident. [Article 123226] (c) basic: There were no reports of people's access to food or shelter being impacted by the software failure incident. [Article 123226] (d) property: The software failure incident did not directly impact people's material goods, money, or data. It primarily affected the functionality of the clocks in older Honda vehicles. [Article 123226] (e) delay: The software failure incident may have caused inconvenience to Honda vehicle owners as their clocks were stuck in the past, but there were no specific reports of activities being postponed due to this issue. [Article 123226] (f) non-human: The software failure incident impacted the functionality of the clocks in older Honda vehicles, which are non-human entities. [Article 123226] (g) no_consequence: The software failure incident did have consequences in terms of the malfunctioning clocks in Honda vehicles, as reported by owners, but there were no significant real observed consequences beyond inconvenience. [Article 123226] (h) theoretical_consequence: There were discussions and speculations about potential consequences of the software failure incident, such as the Y2K22 bug affecting the storage of dates in the Honda navigation system. However, these potential consequences did not materialize into significant real-world impacts beyond the clock display issue. [Article 123226] (i) other: There were no other specific consequences of the software failure incident mentioned in the articles. [Article 123226]
Domain transportation (a) The software failure incident reported in the news articles is related to the transportation industry. Specifically, the issue affected older Honda cars, causing the clocks in the vehicles to display the year 2002 instead of the current year, 2022. This glitch impacted Honda vehicles from 2004 to 2012, particularly those equipped with navigation systems [Article 123226]. The malfunction of the clocks in these vehicles due to a technology glitch disrupted the transportation aspect for the owners, as they were unable to rely on the accurate time display in their cars.

Sources

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