| Recurring |
one_organization, multiple_organization |
(a) The software failure incident has happened again at one_organization:
The incident involving compromised ecommerce websites by hackers installing credit card skimmers has happened before with Magento 1, a version of the ecommerce platform that was retired in June 2020. The compromised sites were running Magento 1, indicating a recurrence of the incident within the same organization or with its products and services [124377].
(b) The software failure incident has happened again at multiple_organization:
The article mentions that over the past few years, thousands of sites have been hit by exploits that cause them to run malicious code, indicating that similar incidents have occurred at multiple organizations or with their products and services [124377]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 124377 was primarily due to design-related factors introduced during system development and updates. The hackers compromised about 500 ecommerce websites by injecting a credit card skimmer through malicious scripts hosted on a specific domain. The compromised sites were running Magento 1, a version of the ecommerce platform that was retired in June 2020, indicating a failure to update to the latest, more secure version of Adobe Commerce. Additionally, the attackers exploited vulnerabilities in a Magento plug-in known as Quickview, combining a SQL injection exploit with a PHP object injection attack to execute malicious code directly on the web server [124377].
(b) The software failure incident in Article 124377 also involved operation-related factors, particularly the misuse of the compromised websites by visitors. The credit card skimmer installed by the hackers stole sensitive payment card details when visitors attempted to make purchases on the infected ecommerce sites. This operation-related failure highlights the impact of the compromised system on end-users who unknowingly interacted with the malicious scripts, leading to the theft of their payment information [124377]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident described in the article is primarily within_system. The failure was caused by hackers compromising ecommerce websites by installing a credit card skimmer that stole sensitive data during purchase transactions [124377]. The hackers exploited vulnerabilities within the Magento 1 platform, specifically using a combination of a SQL injection exploit and a PHP object injection attack in a Magento plug-in known as Quickview to execute malicious code directly on the web server. This indicates that the failure originated from within the system itself due to vulnerabilities in the software [124377]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in Article 124377 occurred due to non-human actions, specifically hackers compromising about 500 ecommerce websites by installing a credit card skimmer that stole sensitive data from visitors making purchases. The hackers used malicious scripts hosted at a specific domain to carry out the attack, and they exploited vulnerabilities in the Magento 1 ecommerce platform, which was retired in June 2020. The attackers combined a SQL injection exploit with a PHP object injection attack in a Magento plug-in known as Quickview to execute malicious code directly on the web server without human involvement [124377].
(b) In the same incident described in Article 124377, human actions also played a role in the software failure. The compromised websites were running outdated software (Magento 1) that had been retired, making them vulnerable to attacks. The article suggests that site owners should upgrade to the latest version of Adobe Commerce or install open-source patches available for Magento 1 to mitigate the risk of such attacks. Additionally, the article highlights the importance of using antivirus software and being cautious about visiting sites with outdated software, indicating that human actions such as neglecting software updates can contribute to software failures [124377]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the article was primarily due to contributing factors originating in software rather than hardware. The incident involved hackers compromising ecommerce websites by installing a credit card skimmer through malicious scripts hosted on a specific domain. The hackers exploited vulnerabilities in the Magento plug-in known as Quickview, combining a SQL injection exploit with a PHP object injection attack to execute malicious code directly on the web server [124377].
(b) The software failure incident was caused by contributing factors originating in software. The compromised sites were running Magento 1, a version of the ecommerce platform that was retired in June 2020. The article suggests that the safer option for sites still using Magento 1 is to upgrade to the latest version of Adobe Commerce or install open source patches available for Magento 1 [124377]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The incident involved hackers compromising about 500 ecommerce websites by installing a credit card skimmer that stole sensitive data from visitors making purchases [124377]. The hackers used various techniques such as injecting malicious scripts, modifying files to create backdoors, and exploiting vulnerabilities in a Magento plug-in to execute malicious code on the web servers. Their actions were intentional and aimed at stealing payment card details for financial gain. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
[a] The intent of the software failure incident in this case can be attributed to poor_decisions. The incident involved the compromise of about 500 ecommerce websites by hackers who installed a credit card skimmer to steal sensitive data from visitors making purchases. The compromised sites were found to be running Magento 1, a version of the ecommerce platform that was retired in June 2020, indicating a poor decision to continue using outdated and unsupported software [124377]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident reported in the article was primarily due to development incompetence. The hackers compromised about 500 ecommerce websites by exploiting vulnerabilities in the Magento 1 platform, which was retired in June 2020. The attackers combined a SQL injection exploit with a PHP object injection attack in a Magento plug-in known as Quickview, allowing them to execute malicious code directly on the web server. The compromised sites were found to be running outdated software, making them vulnerable to such attacks [124377].
(b) The accidental aspect of the software failure incident is not explicitly mentioned in the article. |
| Duration |
permanent |
(a) The software failure incident described in the article is more of a permanent nature. The compromised ecommerce websites were found to be infected by hackers who installed a credit card skimmer, leading to the theft of sensitive data from visitors making purchases. The hackers modified existing files or planted new files with backdoors to retain control over the sites even after the malicious script was removed. The compromised sites were running on Magento 1, a version that was retired in June 2020, indicating a long-standing vulnerability [124377]. |
| Behaviour |
value, other |
(a) crash: The software failure incident described in the article does not involve a crash where the system loses state and does not perform any of its intended functions. The incident primarily revolves around the compromise of ecommerce websites by hackers installing credit card skimmers to steal sensitive data during purchase transactions [124377].
(b) omission: The software failure incident does not involve omission where the system omits to perform its intended functions at an instance(s). Instead, the incident relates to the malicious installation of credit card skimmers on compromised websites to steal payment card details [124377].
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions correctly but too late or too early. The incident focuses on the exploitation of vulnerabilities in ecommerce sites to steal sensitive data during payment transactions [124377].
(d) value: The software failure incident aligns more closely with the value category, where the system performs its intended functions incorrectly. In this case, the compromised websites were manipulated to send payment information to attacker-controlled servers, leading to unauthorized access and theft of sensitive data [124377].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure, where the system behaves erroneously with inconsistent responses and interactions. The incident primarily involves the installation of credit card skimmers by hackers on ecommerce websites to steal payment card details surreptitiously [124377].
(f) other: The behavior of the software failure incident can be categorized as a security breach resulting from a hack. The hackers compromised the websites by installing credit card skimmers, exploiting vulnerabilities in the Magento platform, and planting backdoors to retain control over the sites [124377]. |