Incident: Wordle Game Statistics Reset Issue by New York Times.

Published Date: 2022-02-10

Postmortem Analysis
Timeline 1. The software failure incident happened on the day the article was published, which was on February 10, 2022 [Article 124672].
System The system that failed in the software failure incident reported in Article 124672 was: 1. Wordle game statistics system, specifically the calculation of a player's Current Streak [124672].
Responsible Organization 1. The New York Times [124672]
Impacted Organization 1. Players of the online word game Wordle were impacted by the software failure incident as their game statistics, including win streaks and guess distribution, were resetting [124672].
Software Causes 1. The software failure incident in the Wordle game, where player statistics were resetting, was caused by an issue that affected how a player's Current Streak was calculated after the New York Times started redirecting traffic to their Wordle site [124672].
Non-software Causes 1. Lack of proper testing before deploying the redirect to the Times website, leading to issues with how a player's Current Streak was calculated [124672]. 2. Communication issues with users regarding the reset of game statistics, causing confusion and frustration among players [124672].
Impacts 1. The software failure incident led to the resetting of game statistics, including win streaks and guess distribution for Wordle players [124672]. 2. Players who visited the game site between 2:30 and 7 p.m. ET experienced a loss of their current streak due to the issue [124672]. 3. The incident caused frustration and disappointment among fans, as seen on social media reactions criticizing The New York Times for disrupting the Wordle experience [124672].
Preventions 1. Implement thorough testing procedures before deploying any changes to the game site to catch any potential issues that could affect player statistics [124672]. 2. Conduct user acceptance testing to ensure that all features, including player statistics like win streaks, are functioning correctly after any updates or changes [124672]. 3. Provide a rollback plan in case of unexpected issues arising from updates to quickly revert to the previous working version of the game site [unknown].
Fixes 1. Implement a solution to correctly calculate and restore the current streak for users who visited the New York Times's Wordle page between 2:30 and 7 p.m. ET [124672]. 2. Ensure that all other game statistics, such as win streaks and guess distribution, are accurately transferred for all users [124672].
References 1. New York Times spokesperson [124672] 2. Social media reactions [124672] 3. CNET staffers [124672]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to the Wordle game being acquired by The New York Times and experiencing issues with game statistics resetting is an example of a failure happening within the same organization. The incident occurred after The New York Times bought the game, causing disruptions for players such as their win streaks and guess distribution resetting [124672]. The Times spokesperson mentioned that they were investigating the issue and working on solutions to address the problems faced by players who lost their streaks during the transition [124672]. This incident highlights the challenges that can arise when integrating or migrating software systems within the same organization. (b) There is no information in the provided article to suggest that a similar software failure incident has happened at other organizations or with their products and services.
Phase (Design/Operation) design (a) The software failure incident in this case seems to be related to the design phase. The issue with the Wordle game resetting players' statistics, including win streaks and guess distribution, was caused by an issue in how the player's Current Streak was calculated after the New York Times started redirecting traffic to their Wordle site. The Times spokesperson mentioned that they identified the root of the issue and deployed a solution to address it [124672]. (b) There is no specific information in the articles indicating that the software failure incident was due to factors introduced by the operation or misuse of the system.
Boundary (Internal/External) within_system (a) The software failure incident related to the Wordle game resetting player statistics like win streaks and guess distribution was within the system. The New York Times spokesperson mentioned that they identified an issue within the system that affected how a player's Current Streak was calculated and deployed a solution to address it [124672].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in this case was primarily due to non-human actions. The issue with the Wordle game statistics, such as win streaks and guess distribution, resetting was a result of an issue in how the player's Current Streak was calculated after the game began redirecting to a Times website. The New York Times spokesperson mentioned that they identified the issue shortly after redirecting traffic and deployed a solution to address it [124672]. (b) Human actions were also involved in this software failure incident. The decision to redirect the game to a Times website was a human action taken by The New York Times. Additionally, the response from the Times spokesperson indicated that workers were focusing on addressing the issue for users who visited the game site during the period when the problem occurred, showing human intervention to rectify the situation [124672].
Dimension (Hardware/Software) software (a) The software failure incident in the article does not seem to be related to hardware issues. It is mentioned that the issue affecting the player's current streak in the Wordle game was due to how it was calculated, and the root cause was identified in the software. The New York Times spokesperson mentioned deploying a solution to address the issue, indicating that it was a software-related problem [124672]. (b) The software failure incident in the article is directly related to software issues. The problem with the Wordle game, specifically the resetting of player statistics like win streaks and guess distribution, was caused by an issue in how the player's current streak was calculated. The New York Times spokesperson mentioned that the root cause of the problem was identified in the software, and a solution was deployed to fix it [124672].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in Article 124672 is non-malicious. The issue with the Wordle game, where players' statistics were resetting, was acknowledged by The New York Times, and they actively worked on resolving the problem. The incident was attributed to an issue in how the player's Current Streak was calculated, and the Times spokesperson mentioned that they identified the root cause and deployed a solution to fix it. They also mentioned that they were focusing on addressing the issue for users who played between the time the problem started and when the fix was deployed. Additionally, the spokesperson mentioned that they were seeing promising indicators that all other statistics were successfully transferred for a majority of users [124672].
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident related to the Wordle game being acquired by The New York Times and experiencing issues with game statistics resetting does not seem to indicate poor decisions as the intent behind the failure. The incident appears to be more of an accidental decision or unintended consequence of the transition. The New York Times spokesperson mentioned that they identified an issue affecting how a player's Current Streak was calculated after redirecting traffic to their Wordle site and deployed a solution to address it [124672]. This indicates that the issue was not a result of a deliberate poor decision but rather an unintended consequence of the transition process.
Capability (Incompetence/Accidental) accidental (a) The software failure incident in this case does not seem to be related to development incompetence. The issue with the Wordle game statistics resetting was acknowledged by the New York Times, and they actively worked on identifying and resolving the problem. The spokesperson mentioned that the team was investigating the issue, discovered the root cause, and deployed a solution to fix it [124672]. (b) The software failure incident appears to be accidental. The New York Times spokesperson mentioned that shortly after redirecting traffic to the Wordle site, they identified an issue that affected how a player's current streak was calculated. This indicates that the problem was unintentional and not deliberately introduced. The spokesperson also mentioned that they were working on addressing the issue for users who experienced the streak reset between specific time frames [124672].
Duration temporary The software failure incident related to the Wordle game statistics being reset was temporary. The incident occurred when the game began redirecting to a New York Times website, causing players' current streaks and other statistics to reset. The New York Times spokesperson mentioned that they identified the issue affecting the current streak calculation, deployed a solution, and confirmed that the solution was working for users who visited the New York Times's Wordle page after the fix was released [Article 124672]. Additionally, the spokesperson stated that they were focusing on addressing the issue for users who visited the game site between 2:30 and 7 p.m. ET and lost their streak, indicating that the problem was not permanent and efforts were being made to rectify it [Article 124672].
Behaviour value (a) crash: The software failure incident in the article is not described as a crash where the system loses state and does not perform any of its intended functions [124672]. (b) omission: The software failure incident in the article is not described as an omission where the system omits to perform its intended functions at an instance(s) [124672]. (c) timing: The software failure incident in the article is not described as a timing issue where the system performs its intended functions correctly, but too late or too early [124672]. (d) value: The software failure incident in the article is described as a value issue where the system performed its intended functions incorrectly, specifically affecting game statistics like win streaks and guess distribution [124672]. (e) byzantine: The software failure incident in the article is not described as a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions [124672]. (f) other: The software failure incident in the article is not described as any other specific behavior beyond the value issue mentioned [124672].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property The consequence of the software failure incident described in the articles is mainly related to the loss of game statistics, particularly win streaks and guess distribution, for players of the online word game Wordle. The incident caused frustration among players who noticed their current streaks being reset. The New York Times acknowledged the issue and mentioned that they were investigating and working on a solution to address the problem. Some users who visited the game site during the period when the issue occurred experienced the loss of their streaks, while others did not face this problem. The Times spokesperson mentioned that they were focusing on resolving the issue for those affected during that time frame [124672]. Therefore, the consequence of the software failure incident in this case falls under the category of "property," as people's game statistics, which are valuable to players in the context of the game, were impacted due to the software failure.
Domain entertainment (a) The failed system in this incident was related to the entertainment industry. The software failure incident involved the popular online word game Wordle, which was acquired by The New York Times, causing disruptions to the game's functionality and player statistics [124672].

Sources

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