| Recurring |
one_organization, multiple_organization |
(a) The software failure incident of the microphone being constantly on even when not in use has happened again at Zoom. Despite releasing an update to fix the issue, users reported that the problem persisted even after updating the app [124054].
(b) The software failure incident of the microphone being constantly on even when not in use has also been experienced by Mac users using the Zoom video meetings app. This indicates a broader issue affecting multiple organizations or users beyond just Zoom [124054]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where Mac users reported that the Zoom video meetings app was keeping their computer mic on even when not specifically using the application. This issue arose after the latest Apple operating system, macOS Monterey, was loaded onto computers, indicating a glitch introduced by system updates [124054].
(b) The software failure incident related to the operation phase is evident in the same article where users described how the issue of the mic being constantly on persisted even after updating the Zoom app. This indicates a failure introduced by the operation or use of the system [124054]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the Zoom app keeping the computer mic on even when not in use is primarily within the system. Users reported that even after updating the Zoom app to version 5.9.1 (3506) to fix the issue, the problem persisted for some individuals [124054]. Additionally, Zoom released another update, version 5.9.3, on January 25, 2022, to address the bug that caused the microphone to remain active post-meeting, indicating an internal software issue [124054].
(b) outside_system: There is no specific information in the provided article indicating that the software failure incident was caused by contributing factors originating from outside the system. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software glitch where the Zoom app on Mac computers kept the microphone on constantly even when not in use was a non-human action, likely a bug introduced during the latest Apple operating system update, macOS Monterey [124054].
- Zoom released an update (version 5.9.1) to address the issue of the microphone light indicator being triggered when not in a meeting, indicating that the problem was a result of a software glitch rather than intentional human actions [124054].
- The company stated that the bug did not result in audio data being transmitted back to Zoom's platform, suggesting that the failure was not caused by malicious intent but rather a technical flaw [124054].
(b) The software failure incident occurring due to human actions:
- There is no specific mention in the article of the software failure incident being caused by human actions. The focus is primarily on a software glitch in the Zoom app on Mac computers that led to the microphone staying on even when not in use [124054].
- Users reported that even after updating the Zoom app, the issue persisted, indicating that the problem was likely not due to user actions but rather a technical issue within the software itself [124054].
- The article does not attribute the software failure incident to deliberate human actions or malicious intent but rather presents it as a technical glitch that required a software update to resolve [124054]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that Mac users using the Zoom video meetings app reported that their computer mic was staying on even when the application was not in use [124054].
- Users noticed this issue after the latest Apple operating system, macOS Monterey, was loaded onto their computers, indicating a potential interaction between the Zoom app and the hardware or operating system.
- Zoom released updates to address the problem, suggesting that the issue may have been related to how the software interacted with the hardware components, such as the microphone, on Mac computers.
(b) The software failure incident related to software:
- The article highlights that Zoom released software updates, such as version 5.9.1 (3506) and 5.9.3, to fix the issue with the microphone light indicator being triggered when not in a meeting [124054].
- Users reported that even after updating the app, the problem persisted, indicating a software-related issue within the Zoom application itself.
- The spokesperson for Zoom mentioned that the bug involving the failure to properly terminate microphone use post-meeting was fixed in the software update, suggesting that the software itself was responsible for the continuous microphone activation. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Zoom app keeping the computer mic on even when not in use is categorized as non-malicious. This failure was not due to any malicious intent but rather a glitch in the software that caused the microphone to remain active even when the app was not actively being used. Users reported that even after updating the app to version 5.9.1, the issue persisted for some individuals, indicating a technical flaw rather than a deliberate act of harm [124054]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Zoom app keeping the computer mic on even when not in use can be attributed to poor decisions made during the software development and update process. Users reported that even after Zoom released an update (version 5.9.1) to fix the issue, the problem persisted for many individuals [124054]. This indicates that the initial decision-making process or the implementation of the fix was not effective in completely resolving the problem, leading to continued user complaints and dissatisfaction. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article as Mac users reported that the Zoom video meetings app was keeping their computer mic on even when not specifically using the application. Despite Zoom releasing an update (version 5.9.1) to fix the issue, users continued to experience the problem, indicating a lack of professional competence in resolving the issue [124054].
(b) The software failure incident related to accidental factors is highlighted in the article when Zoom users described how the mic was still on even after updating the app, suggesting accidental introduction or persistence of the problem despite attempts to fix it [124054]. |
| Duration |
temporary |
The software failure incident related to the Zoom app keeping the computer mic on even when not in use can be categorized as a temporary failure. This is evident from the fact that Zoom released updates to fix the issue, such as version 5.9.1 (3506) and version 5.9.3, which addressed the problem of the microphone not properly terminating post-meeting [124054]. Additionally, users reported that even after updating the app, the issue persisted for some, indicating that the problem was not permanently affecting all users despite the initial glitch. |
| Behaviour |
value, other |
(a) crash: The software failure incident described in the article is not related to a crash where the system loses state and does not perform any of its intended functions. Instead, the issue reported with the Zoom software on Mac computers involves the microphone staying on even when the application is not actively being used [124054].
(b) omission: The software failure incident is not related to omission where the system omits to perform its intended functions at an instance(s). The issue with Zoom on Mac computers is specifically about the microphone staying on even when the app is not in use, indicating an unintended behavior rather than an omission of function [124054].
(c) timing: The software failure incident is not related to timing where the system performs its intended functions correctly but too late or too early. The issue with Zoom on Mac computers is not about the timing of functions but rather about the microphone staying on when it should not be active [124054].
(d) value: The software failure incident is related to a failure due to the system performing its intended functions incorrectly. Specifically, the problem reported with the Zoom software on Mac computers involves the microphone staying on even when the application is not actively being used, which is not the intended behavior [124054].
(e) byzantine: The software failure incident is not related to a byzantine failure where the system behaves erroneously with inconsistent responses and interactions. The issue with Zoom on Mac computers is more focused on a specific unintended behavior of the microphone staying on when it should be off [124054].
(f) other: The behavior of the software failure incident can be categorized as a persistent issue where the microphone of the Zoom software on Mac computers remains active even when the application is not in use. This persistent behavior is causing concerns among users despite attempts by Zoom to address the problem through software updates [124054]. |