| Recurring |
one_organization |
(a) The software failure incident related to the Amazon Fire TV screensaver bug draining data has happened again within the same organization. Tyler Hayes complained to Amazon about the data use on his Fire TV, initially blaming the Advanced Streaming and Prediction feature. However, Amazon identified the fault to be with a screensaver bug not caching images properly [27692].
(b) The software failure incident of the Amazon Fire TV screensaver bug draining data has also affected multiple users beyond just Tyler Hayes. Other users have similarly complained on forum threads, including Hacker News, indicating that the issue is not isolated to a single user [27692]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in this case was related to the design phase. The issue was caused by a bug in the screensaver feature of Amazon Fire TV, where picture files were not being cached properly, leading to excessive data usage for users. This bug was not related to the operation or misuse of the system but rather to a flaw in the design of the screensaver feature [27692]. |
| Boundary (Internal/External) |
within_system |
(a) within_system:
The software failure incident related to the Amazon Fire TV screensaver bug draining data was caused by a bug within the system itself. The issue was specifically related to the screensaver feature not caching images properly, leading to excessive data usage for users [27692]. The fault was not due to an external factor but rather a flaw in how the screensaver functioned within the Amazon Fire TV system. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case was due to a non-human action, specifically a screensaver bug on the Amazon Fire TV streaming box. The bug caused the screensaver feature to not cache images properly, resulting in the full picture size being used each time the screensaver refreshed. This led to excessive data usage for users, with some experiencing significant data drains [27692].
(b) Human actions were also involved in this software failure incident. Initially, user Tyler Hayes blamed the Advanced Streaming and Prediction (ASAP) feature on the Fire TV for the excessive data usage. However, after reporting the issue to Amazon, it was discovered that the fault actually lay with the screensaver bug and not the ASAP feature as initially thought [27692]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The incident was not directly related to hardware issues but rather a software bug in the screensaver feature of Amazon Fire TV [27692].
(b) The software failure incident related to software:
- The software failure incident was specifically due to a screensaver bug in the Amazon Fire TV streaming box, where image files weren't being cached properly, leading to excessive data usage [27692]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Amazon Fire TV screensaver bug draining data was non-malicious. The issue was caused by a bug in the screensaver feature that failed to cache images properly, leading to excessive data usage for users [27692]. The bug was not introduced with malicious intent but was a technical flaw in the software. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the Amazon Fire TV screensaver bug draining data was not due to poor decisions but rather an accidental flaw in the screensaver feature. The bug caused the streaming box to use more data than expected due to images not being cached properly, leading to excessive data consumption for users [27692]. The fault was initially attributed to the Advanced Streaming and Prediction feature by a user, but Amazon identified the issue as a screensaver bug that was not caching images correctly [27692]. The bug was accidental and not a result of poor decisions. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident in this case was not due to development incompetence. It was caused by a screensaver bug in the Amazon Fire TV streaming box, specifically related to the 'mosaic' screensaver setting. The bug led to images not being cached properly, resulting in the full picture size being used each time the screensaver refreshed. Amazon acknowledged the issue and was working on fixing it [27692].
(b) The software failure incident can be categorized as accidental. The excessive data usage by the Amazon Fire TV streaming box was not intentional but was a result of a bug in the screensaver feature. Users reported that the bug caused their internet data to be drained, with one user noticing over 60GB of data usage per day. The bug was not a deliberate action but an unintended consequence of the screensaver feature not caching images correctly [27692]. |
| Duration |
temporary |
(a) The software failure incident related to the Amazon Fire TV screensaver bug causing excessive data usage was temporary. The issue was specifically attributed to a bug in the screensaver feature that was not caching images properly, leading to increased data consumption for users [27692]. The bug was acknowledged by Amazon, and they were actively working on fixing the problem. Users were advised to temporarily disable the screensaver feature until the issue was resolved. |
| Behaviour |
crash, omission, other |
(a) crash: The software failure incident in the Amazon Fire TV screensaver bug can be categorized as a crash. Users reported that the screensaver bug was causing the streaming box to drain excessive amounts of data, indicating a failure in the system losing its state and not performing its intended function of properly caching images for the screensaver [27692].
(b) omission: The incident can also be classified as an omission. The screensaver bug led to the omission of the system to perform its intended function of caching images correctly, resulting in the full-size images being used each time the screensaver refreshed instead of compressed versions, leading to increased data usage [27692].
(c) timing: There is no indication in the articles that the software failure incident was related to timing issues where the system performed its intended functions but at incorrect times.
(d) value: The incident does not align with a failure due to the system performing its intended functions incorrectly in terms of the data being processed or displayed incorrectly.
(e) byzantine: The incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident can be described as a bug in the screensaver feature of the Amazon Fire TV, causing excessive data usage due to incorrect caching of images, leading to user complaints and the need for Amazon to work on fixing the issue [27692]. |