| Recurring |
one_organization |
(a) The software failure incident has happened again at one_organization:
- Wyze, the home security product maker, left a security flaw in its Wyze Cam v1 unfixed for three years before discontinuing support for the device [125547].
(b) The software failure incident has happened again at multiple_organization:
- There is no specific mention in the provided article about the software failure incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. The security flaw in the Wyze Cam v1 was left unfixed for three years before the device was retired, indicating a failure due to contributing factors introduced during system development and maintenance [125547]. Additionally, the delayed response from Wyze after being informed about the vulnerability in March 2019 suggests a failure in addressing issues introduced during system development and updates. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident in this case, where a security flaw in the Wyze Cam v1 allowed unauthorized access to video files, can be categorized as within_system. The flaw was present within the Wyze Cam v1 device itself, indicating an internal issue with the software that left it vulnerable to exploitation [125547].
(b) outside_system: The delay in addressing the vulnerability and the lack of response from Wyze to Bitdefender's notification for 20 months can be considered as contributing factors originating from outside the system. The external factor here is the communication and response process of the company towards security reports and updates, which led to an extended period of exposure to the security flaw [125547]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case was primarily due to non-human actions. The security flaw in the Wyze Cam v1 that allowed unauthorized access to video files stored on SD cards was left unfixed for three years before the device was retired by Wyze. This flaw was a result of a vulnerability in the software itself, which was not directly caused by human actions but rather by a lack of proper security measures and oversight by the company [125547].
(b) However, human actions also played a role in this incident. Bitdefender, a security research firm, contacted Wyze about the vulnerability in March 2019, but Wyze did not acknowledge receipt of the message until 20 months later in November 2020. This delay in addressing the issue can be attributed to human actions within the company, such as communication gaps or oversight in prioritizing and responding to security concerns raised by external parties [125547]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident in the article is related to a hardware issue. The security flaw in the Wyze Cam v1 allowed unauthorized access to video files stored on SD cards, indicating a vulnerability in the hardware device itself [125547].
(b) The software failure incident is also related to a software issue. Despite the hardware vulnerability, the failure to fix the security flaw in the Wyze Cam v1 for three years was a software-related issue. The delay in addressing the vulnerability and the lack of timely response to security reports point to software-related shortcomings in the company's processes [125547]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The security flaw in the Wyze Cam v1 allowed unauthorized access to video files stored on SD cards without authentication, potentially enabling criminals to access private footage on over a million cameras [125547]. Additionally, the delay in addressing the vulnerability and the lack of timely response to security researchers' notifications suggest a lack of proactive measures to protect user data, indicating a malicious aspect to the incident. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Wyze Cam v1 security flaw can be attributed to poor decisions made by Wyze. The company left a security flaw in the device unfixed for three years before deciding to retire the product. Despite being informed about the vulnerability by Bitdefender in March 2019, Wyze only acknowledged the issue and patched it in other devices much later, in November 2020. This delay in addressing the security flaw and the decision to retire the device without ensuring proper security updates can be considered poor decisions that contributed to the failure [125547]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in this case can be attributed to development incompetence. The security flaw in the Wyze Cam v1 was left unfixed for three years, allowing unauthorized access to video files stored on SD cards without authentication. Despite being informed about the vulnerability in March 2019, Wyze did not patch the flaw until much later, and even then, there was a significant delay in acknowledging the issue. This lack of prompt action and response to a critical security vulnerability points towards a failure in professional competence by the development organization [125547].
(b) Additionally, the incident can also be categorized as accidental. The flaw that allowed unauthorized access to video files on the Wyze Cam v1 was not intentional but rather a result of oversight or negligence in the development process. The delay in addressing the vulnerability and the lack of immediate response from Wyze when contacted by Bitdefender further highlight the accidental nature of the software failure incident [125547]. |
| Duration |
permanent |
(a) The software failure incident in this case can be considered as permanent. The security flaw in the Wyze Cam v1 was left unfixed for three years before the device was retired by Wyze. Despite being informed about the vulnerability in March 2019, Wyze only acknowledged it 20 months later in November 2020. This delay in addressing the security flaw for such a long period indicates a permanent failure in terms of the vulnerability remaining unresolved for an extended duration [125547]. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident in the article is not related to a crash where the system loses state and does not perform any of its intended functions.
(b) omission: The software failure incident in the article is related to an omission where the system omitted to fix a security flaw in the Wyze Cam v1 for three years, allowing unauthorized access to video files stored on SD cards [125547].
(c) timing: The software failure incident in the article is not related to timing issues where the system performs its intended functions too late or too early.
(d) value: The software failure incident in the article is related to a value failure where the system performed its intended functions incorrectly by leaving a security flaw unfixed for an extended period, potentially compromising the privacy of users [125547].
(e) byzantine: The software failure incident in the article is not related to a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The software failure incident in the article can be categorized as an omission and a value failure. |