| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
- Apple suffered a massive outage on Monday, with thousands of users unable to access its services [Article 125922].
- Apple had experienced similar issues in the past, as users reported problems accessing Apple Music, iCloud, App store, Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV [Article 125922].
- This outage affected both Apple's consumer services like Apple Music and iCloud, as well as its corporate and retail internal systems, limiting remote work and retail operations [Article 125922].
(b) The software failure incident having happened again at multiple_organization:
- The article does not mention any similar incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions that Apple's corporate and retail internal systems were down, limiting remote work and retail operations like product pick-ups and repairs [125922]. This indicates that there may have been contributing factors introduced by system development or updates that led to the outage.
(b) The software failure incident related to the operation phase is evident from the article where frustrated Apple users took to Twitter to complain about the issues they were experiencing with various Apple services like iCloud, Apple Music, and the App store [125922]. This suggests that there were contributing factors introduced by the operation or misuse of the system that resulted in the outage. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident reported in the articles was primarily within the system. The outage affected various Apple services such as the App store, iCloud, Apple Music, Apple TV, iTunes, iMessage, and more. Apple's internal systems, both corporate and retail, were also impacted, limiting remote work and retail operations like product pick-ups and repairs. The outage was confirmed by Apple's status page, which listed 11 services that were affected. The company responded to affected users on social media, indicating that the issue originated within the system itself [125922]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case appears to be due to non-human actions. The outage affected various Apple services such as Apple Music, iCloud, App Store, and more, with thousands of users experiencing issues accessing these services [125922]. The outage was confirmed by Apple's status page, which showed that 11 services were affected, and the company is yet to comment on the problem [125922]. Users reported problems accessing these services, and the outage was believed to be a global issue, with complaints coming from both the US and UK [125922].
(b) There is no specific information in the articles indicating that the software failure incident was due to contributing factors introduced by human actions. The focus of the incident seems to be on the technical issues causing the outage rather than any human error or actions leading to the failure. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident in the articles does not indicate any specific information pointing towards a hardware-related failure. It primarily focuses on issues with accessing Apple services such as iCloud, Apple Music, App Store, and internal systems like Apple Maps, iTunes, iMessage, and Apple TV. The outage affected various services and platforms, but there is no mention of hardware-related contributing factors [125922].
(b) The software failure incident in the articles is attributed to issues with Apple's software services and systems. Users reported problems accessing multiple Apple services, and Apple's status page confirmed outages with 11 services, including App Store, Apple Music, iTunes, iMessage, and more. The outage impacted users globally, and Apple responded to affected users on social media platforms like Twitter. The incident is described as a massive outage affecting various software services provided by Apple [125922]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident in this case does not appear to be malicious. There is no indication in the articles that the outage was caused by any intentional actions aimed at harming the system. The outage seems to have been a technical issue affecting various Apple services, as reported by users and confirmed by Apple's status page and responses on social media [125922]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the Apple outage does not seem to be attributed to poor decisions. The outage was not explicitly linked to any poor decisions made by Apple but rather appeared to be a technical issue affecting various services [125922].
(b) The software failure incident appears to be more aligned with accidental decisions or unintended consequences rather than poor decisions. The outage was not a result of deliberate poor choices but rather seemed to be a technical glitch or issue that impacted multiple services [125922]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided articles. Therefore, it is unknown whether the failure was due to contributing factors introduced due to lack of professional competence by humans or the development organization.
(b) The software failure incident was accidental as there is no indication in the articles that the outage was caused intentionally or maliciously. The outage was reported to have affected various Apple services, and the cause of the outage was not specified, indicating that it was an accidental failure [125922]. |
| Duration |
temporary |
(a) The software failure incident described in the articles was temporary. Users reported issues accessing various Apple services, but the services were restored after a few hours. The outage lasted from around 16:30 GMT to about 19:00 GMT, affecting services like Apple Music, iCloud, App Store, and others [125922]. The outage was not permanent as the services were eventually restored to normal functioning. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the articles can be categorized as a crash as users reported problems accessing various Apple services such as Apple Music, iCloud, App store, Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV [125922].
(b) omission: The software failure incident can also be categorized as an omission as users experienced issues with the services omitting to perform their intended functions at the instance of the outage. For example, users had problems accessing Apple Music, iCloud, App store, Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV [125922].
(c) timing: The timing of the software failure incident can be considered as a factor as users faced issues with the services operating again from about 19:00 GMT (15:00 ET) after experiencing problems starting around 16:30 GMT (11:30 ET) [125922].
(d) value: The software failure incident can be categorized as a value failure as users reported problems with accessing services like Apple Music, iCloud, App store, Find my iPhone, Apple Maps, iTunes, iMessage, and Apple TV, indicating that the system was performing its intended functions incorrectly during the outage [125922].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions. The outage seems to have affected multiple services consistently [125922].
(f) other: The software failure incident can be categorized as an "other" behavior as well, as it involved a widespread outage affecting various Apple services, including internal systems, which limited remote work and retail operations like product pick-ups and repairs. This type of impact on operations goes beyond a simple crash or omission [125922]. |