Incident: Software Bug in Mercedes-Benz S-Class and EQS-Class Rear Lighting

Published Date: 2022-03-28

Postmortem Analysis
Timeline 1. The software failure incident of the Mercedes-Benz S-Class and EQS-Class models from 2021 and 2022 happened when the article was published on March 28, 2022 [125883].
System 1. Turn signals, hazard lights, and reverse light in the S-Class and EQS-Class models from 2021 and 2022 [125883].
Responsible Organization 1. Mercedes-Benz [125883]
Impacted Organization 1. Mercedes-Benz [125883]
Software Causes 1. Software bug that disables much of the vehicle's rear lighting, affecting turn signals, hazard lights, and reverse light [125883].
Non-software Causes 1. Hardware malfunction in the rear lighting components [125883]
Impacts 1. The software bug in Mercedes-Benz S-Class and EQS-Class models from 2021 and 2022 disabled much of the vehicle's rear lighting, including turn signals, hazard lights, and reverse light, which could lead to a crash [125883].
Preventions 1. Conducting thorough software testing before releasing the vehicles to ensure all functionalities, including rear lighting, are working as intended [125883]. 2. Implementing robust software quality assurance processes to catch and address bugs before they impact the end-users [125883]. 3. Regularly monitoring and updating software to address any potential issues or vulnerabilities proactively [125883].
Fixes 1. A software update [125883]
References 1. Mercedes-Benz official statement [125883]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The software failure incident having happened again at one_organization: - The article does not mention any previous incidents within Mercedes-Benz related to a software bug affecting the vehicle's rear lighting. Therefore, there is no evidence of a similar incident happening again within the same organization [125883]. (b) The software failure incident having happened again at multiple_organization: - The article does not provide information about similar incidents happening at other organizations or with their products and services. Hence, there is no evidence of this software bug affecting rear lighting in vehicles from other manufacturers [125883].
Phase (Design/Operation) design (a) The software failure incident in the Mercedes-Benz recall is attributed to a design issue. The article mentions that the concern is related to a software bug that affects the rear lighting of the vehicles, specifically the turn signals, hazard lights, and reverse light. This issue is described as a design flaw introduced during the system development or updates, leading to the potential risk of a crash [125883]. (b) The article does not provide information indicating that the software failure incident was due to operation factors or misuse of the system.
Boundary (Internal/External) within_system (a) The software failure incident reported in Article 125883 is within_system. The issue with the software bug affecting the rear lighting of the Mercedes-Benz S-Class and EQS-Class models originates from within the vehicle's software system. The fix for the issue involves a software update, indicating that the problem lies within the software of the affected vehicles [125883].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the Mercedes-Benz vehicles was due to a software bug that would disable much of the vehicle's rear lighting, affecting turn signals, hazard lights, and reverse light [125883]. (b) The fix for the software bug in the Mercedes-Benz vehicles involves a software update, indicating that human actions are required to address the issue [125883].
Dimension (Hardware/Software) software (a) The software failure incident reported in Article 125883 is due to a software bug that will disable much of the vehicle's rear lighting in certain Mercedes-Benz models. This issue affects the turn signals, hazard lights, and reverse light, while the brake and tail lights remain unaffected. The fix for this issue involves a software update, indicating that the failure originated in the software itself [125883].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident reported in Article 125883 is non-malicious. The incident is described as a software bug in Mercedes-Benz vehicles that could disable rear lighting, potentially leading to a crash. The issue affects turn signals, hazard lights, and reverse light, with the brake and tail lights remaining unaffected. The fix for the issue involves a simple software update, and the recall to address this issue will be performed by Mercedes-Benz dealers free of charge [125883].
Intent (Poor/Accidental Decisions) unknown (a) The software failure incident in the Mercedes-Benz recall of S-Class and EQS-Class models from 2021 and 2022 was not due to poor decisions. The issue was identified as a software bug that could disable much of the vehicle's rear lighting, affecting turn signals, hazard lights, and reverse light. The fix for this issue was a simple software update, indicating that the failure was not a result of poor decisions but rather a technical flaw [125883]. (b) The software failure incident in the Mercedes-Benz recall was not due to accidental decisions either. The article does not mention any mistakes or unintended decisions that led to the software bug affecting the rear lighting of the vehicles. Instead, the focus was on the technical aspect of the issue and the solution through a software update [125883].
Capability (Incompetence/Accidental) accidental (a) The software failure incident in Article 125883 is not attributed to development incompetence. The issue with the software bug affecting the rear lighting of Mercedes-Benz vehicles from 2021 and 2022 is described as a simple software bug that can be fixed through a software update. There is no indication in the article that the failure was due to lack of professional competence by humans or the development organization. (b) The software failure incident in Article 125883 is categorized more as accidental. The article mentions that the software bug in the affected vehicles disables much of the rear lighting, including turn signals, hazard lights, and reverse light, while the brake and tail lights remain unaffected. This issue is described as a concern that can lead to a crash, indicating that the failure was accidental rather than intentional or due to incompetence.
Duration temporary The software failure incident reported in Article 125883 is temporary. The issue affecting the rear lighting of the Mercedes-Benz S-Class and EQS-Class models from 2021 and 2022 is described as a software bug that can disable certain lights. The fix for this issue involves a software update, indicating that the failure is not permanent but can be resolved through a specific action, in this case, a software update [125883].
Behaviour value (a) The software failure incident mentioned in Article 125883 resulted in a crash scenario. The article states that the software bug in the Mercedes-Benz vehicles could disable much of the vehicle's rear lighting, potentially leading to a crash if the turn signals, hazard lights, and reverse light are affected [125883].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property The consequence of the software failure incident reported in Article 125883 is related to option (d) property. The software bug in Mercedes-Benz vehicles could disable much of the vehicle's rear lighting, potentially leading to a crash. This impact on the vehicle's functionality and safety is a property-related consequence as it affects the material goods (the vehicle) due to the software failure [125883].
Domain transportation (a) The software failure incident reported in Article 125883 is related to the transportation industry. Mercedes-Benz is recalling S-Class and EQS-Class models due to a software bug that could disable much of the vehicle's rear lighting, which poses a safety risk while driving [125883].

Sources

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