| Recurring |
multiple_organization |
(a) In the provided article, there is no specific mention of a similar software failure incident happening again within the same organization (Bandai Namco) or with its products and services.
(b) The article does mention software failure incidents happening with multiple organizations or their products and services:
1. Elden Ring players on PS5, Xbox Series, and PC encountered performance issues, multiplayer problems, and issues with Steam cloud saves [125902].
2. Valve's Steam Deck had issues handling Elden Ring, prompting the company to work on an update to fix the problems [125902].
3. Xbox gamers faced issues with multiplayer in Elden Ring due to a network problem, which was later confirmed to be fixed by Xbox Support [125902]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the issues faced by Elden Ring players on various platforms such as PS5, Xbox Series, and PC. Players encountered performance issues, multiplayer problems, and issues with Steam cloud saves. Specifically, there were conflicts with saves on Steam cloud, leading to a "Cloud Sync Conflict" message due to errors in saving the game properly to the cloud [125902].
(b) The software failure incident related to the operation phase is evident in the issue faced by PS5 players where turning off the console's power while playing or in rest mode prevented the player's progress from being saved. An update released on Tuesday addressed this specific issue, highlighting an operational factor affecting the system's performance [125902]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident related to Elden Ring's issues with Steam cloud saves, slow gameplay, stuttering framerate, and high sensitivity when using a mouse were primarily due to factors originating from within the system itself. Bandai Namco acknowledged the performance issues and advised PC players to update their graphics card drivers to help alleviate the problems. The company also mentioned that patches to address these issues would be released in the future [125902].
(b) outside_system: The software failure incident related to Elden Ring's multiplayer problems on Xbox was due to contributing factors originating from outside the system. Xbox gamers were unable to participate in the multiplayer due to a network issue, which was confirmed and fixed by the Xbox Support Twitter account [125902]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- The article mentions issues with Steam cloud saves for Elden Ring, where players might receive a "Cloud Sync Conflict" message due to an error in saving the game to the cloud properly [125902].
- Valve's Steam Deck, a portable PC gaming device, faced issues with Elden Ring, and a coder with the company tweeted about working on an update to fix these issues [125902].
(b) The software failure incident occurring due to human actions:
- Bandai Namco advised PC players to back up their saved games as they work on a fix for the issues in Elden Ring, indicating a need for player action to prevent potential data loss [125902].
- The article mentions that PS5 players faced issues where turning off the console's power while playing or in rest mode prevented progress from being saved. An update released later addressed this issue, indicating a potential human error in console operation [125902]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware can be seen in the article where PS5 players faced an issue where if the console's power is turned off while playing or in rest mode, it would prevent the player's progress from being saved. An update released on Tuesday appears to have addressed that issue [125902].
(b) The software failure incident related to software can be observed in various aspects of the Elden Ring game issues. Players encountered performance issues, multiplayer problems, and issues with Steam cloud saves. Specifically, there were errors with cloud saves resulting in a "Cloud Sync Conflict" message due to an error when saving the game to the cloud properly. Additionally, there were performance issues such as slow gameplay, stuttering framerate, and high sensitivity when using a mouse, for which Bandai Namco advised PC players to verify they have the latest drivers for their graphics cards to help alleviate the problems [125902]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Elden Ring game includes non-malicious factors such as performance issues, multiplayer problems, issues with Steam cloud saves, slow gameplay, stuttering framerate, high sensitivity when using a mouse, and problems with saving progress on PS5 if the console's power is turned off [125902]. These issues are not attributed to malicious intent but rather to technical challenges and bugs within the game's system. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to Elden Ring's issues with performance, multiplayer problems, and Steam cloud saves can be attributed to poor decisions made by the developers and publishers. Bandai Namco apologized for the performance issues, including slow gameplay, stuttering framerate, and high sensitivity when using a mouse. They advised PC players to back up their saved games and recommended verifying the latest drivers for graphics cards to alleviate performance problems. Additionally, there were issues with Steam cloud saves, where players risked losing progress due to conflicts between local and cloud saves, prompting Bandai Namco to work on a fix [125902]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article. Bandai Namco, the publisher of Elden Ring, apologized for the performance issues experienced by players, including slow gameplay, stuttering framerate, and high sensitivity when using a mouse. They acknowledged the inconvenience caused and asked for players' patience while suggesting that PC players verify they have the latest drivers for their graphics cards to help alleviate the problems with the game's performance. Additionally, the company mentioned that patches to address these problems would be released in the future [125902].
(b) The software failure incident related to accidental factors is seen in the issues faced by players with Steam cloud saves in Elden Ring. Players encountered a "Cloud Sync Conflict" message due to errors when the game was saving to the cloud properly. This issue could lead to players downloading significantly older cloud saves, resulting in the loss of hours or days of progress. Bandai Namco advised PC players to back up their saved games while the company works on a fix for this accidental issue [125902]. |
| Duration |
temporary |
(a) The software failure incident related to the performance issues, multiplayer problems, and issues with Steam cloud saves in Elden Ring can be considered temporary. This is evident from the fact that the publisher, Bandai Namco, acknowledged the issues, apologized for the inconvenience caused to players, and mentioned that they are working on fixes and patches to address the problems in the future [125902]. Additionally, specific issues such as the conflict with cloud saves on Steam, power-off preventing progress saving on PS5, and network issues on Xbox were identified and solutions or updates were provided to mitigate these problems, indicating a temporary nature of the software failure incident. |
| Behaviour |
crash, omission, value, other |
(a) crash: The article mentions issues with the Elden Ring game crashing on PS5, Xbox Series, and PC, leading to performance issues and multiplayer problems [125902].
(b) omission: The article discusses a specific issue where players might receive a "Cloud Sync Conflict" message in Elden Ring due to errors in saving the game to the cloud properly. This omission can result in players downloading significantly older cloud saves, leading to loss of progress [125902].
(c) timing: The article mentions that PS5 players faced an issue where if the console's power was turned off while playing or in rest mode, it would prevent the player's progress from being saved. An update released later addressed this timing issue [125902].
(d) value: The article highlights performance issues in Elden Ring, including slow gameplay, stuttering framerate, and high sensitivity when using a mouse. These issues indicate a failure in the system performing its intended functions incorrectly [125902].
(e) byzantine: The article does not specifically mention any instances of the system behaving erroneously with inconsistent responses and interactions.
(f) other: The article mentions Xbox gamers being unable to participate in the Elden Ring multiplayer due to a network issue, which could be categorized as another type of software failure behavior [125902]. |