| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The incident involving software performance issues with Samsung's Galaxy S22 smartphone is reminiscent of a previous incident with the Galaxy Note 7, which was pulled from the market due to battery fires. The current problem is related to Samsung's Game Optimising Service (GOS) software, which automatically limits handset performance during gaming and other processor-intensive applications. This incident highlights a recurring issue within Samsung's products where software management affects device performance [126831].
(b) The software failure incident having happened again at multiple_organization:
There is no specific mention in the provided article about similar software failure incidents occurring at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the case of Samsung Electronics' Galaxy S22 smartphone. Consumers complained about the handset maker advertising it as the most powerful smartphone yet without providing sufficient detail about the performance management software that significantly slowed down the device when using processor-intensive applications. The controversy arose from Samsung's Game Optimising Service (GOS) introduced in 2016, which automatically limited handset performance during gaming and other processor-intensive applications, leading to a significant slowdown in the S22's processor performance [126831].
(b) The software failure incident related to the operation phase can be observed in the complaints from consumers who found it challenging to disable the Game Optimising Service (GOS) that was causing performance issues in the Samsung Galaxy S22 smartphone. The inability to easily disable the software led to frustration among users, highlighting an operational issue in managing the software's impact on the device's performance [126831]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident related to the Samsung Galaxy S22 involves a boundary within the system. The issue stemmed from Samsung's Game Optimising Service (GOS) software, which automatically limits handset performance during gaming and other processor-intensive applications, leading to a significant slowdown in the S22's processor performance [126831].
(b) Additionally, the incident involved factors outside the system as consumers complained about Samsung's marketing practices, specifically the lack of detail about the performance management software that significantly slowed down the premium device. This lack of transparency in marketing contributed to the controversy surrounding the software failure incident [126831]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Samsung Galaxy S22 smartphones was primarily due to non-human actions. The issue stemmed from the Game Optimising Service (GOS) software, which automatically limited handset performance during gaming and other processor-intensive applications to prevent overheating and preserve battery life. This software was introduced by the manufacturer in 2016, and it was found to slow down the S22's processor by as much as 46%, impacting the device's performance significantly [126831].
(b) However, human actions also played a role in the failure incident. Consumers complained about Samsung's lack of transparency in advertising the device as its most powerful smartphone without providing sufficient details about the performance management software that led to the slowdown. This lack of information and the inability to disable the software led to dissatisfaction among users and even resulted in a class-action lawsuit being filed against the company [126831]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware can be seen in the article where teardowns of the lowest-priced S22 showed that the handset lacked a cooling component called a vapour chamber, implying increased reliance on software to manage overheating [126831].
(b) The software failure incident related to software is evident in the complaints about Samsung's Game Optimising Service (GOS) which manages device performance during gaming but also limits handset performance during use of other processor-intensive applications, slowing down the S22's processor by as much as 46% according to Geekbench [126831]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Samsung Galaxy S22 involves non-malicious factors. Consumers complained about the performance management software, Game Optimising Service (GOS), which automatically limits handset performance during gaming and other processor-intensive applications, leading to a significant slowdown in the device's processor speed. The controversy arose from the lack of transparency about the software's impact on performance, with users unable to disable it. Samsung responded by issuing an update to allow users to disable the software without safety risks [126831]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was poor_decisions. The failure was attributed to Samsung's decision to implement the Game Optimising Service (GOS) software on the Galaxy S22, which automatically limits handset performance during gaming and other processor-intensive applications. Consumers complained that the software drastically slowed down the premium device, leading to a class-action lawsuit and investigations by regulatory authorities. Samsung faced criticism for not providing sufficient details about the software in marketing materials and for the inability to disable it, impacting the device's performance and user experience [126831].
(b) The intent of the software failure incident was accidental_decisions. The incident was not caused by unintended mistakes or decisions but rather by deliberate choices made by Samsung to introduce the Game Optimising Service (GOS) software on the Galaxy S22. The software was designed to manage device performance during gaming to prevent overheating and preserve battery life. However, the implementation of the software led to complaints from consumers about significant performance slowdowns, sparking a controversy and legal actions against Samsung [126831]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the case of Samsung Electronics' Galaxy S22 smartphone. Consumers complained about the handset maker advertising its most powerful smartphone without providing sufficient detail about the performance management software, which significantly slowed down the device during processor-intensive applications [126831].
(b) The software failure incident related to accidental factors is seen in Samsung's use of the Game Optimising Service (GOS) software, which automatically limits handset performance during gaming and other processor-intensive applications. The lack of transparency about this software in marketing materials and the inability to disable it led to significant backlash on social media, indicating an accidental introduction of contributing factors that caused the failure [126831]. |
| Duration |
temporary |
The software failure incident related to the Samsung Galaxy S22's Game Optimising Service (GOS) causing performance issues can be categorized as a temporary failure. The incident was temporary because it was caused by specific circumstances related to the GOS software managing device performance during gaming and other processor-intensive applications. Consumers complained about the software drastically slowing down the premium device, leading to a class-action lawsuit and investigations by regulatory authorities [126831]. Samsung responded by issuing an update to allow users to disable the software, indicating that the failure was not permanent and could be addressed through software updates [126831]. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident related to the Samsung Galaxy S22 involves a performance management software called Game Optimising Service (GOS) that automatically limits handset performance during gaming and other processor-intensive applications. This software was found to slow down the S22's processor by as much as 46%, leading to complaints from consumers and a class-action lawsuit [126831].
(b) omission: The software failure incident can also be related to omission as consumers complained about Samsung not providing sufficient detail about the performance management software in its marketing materials. The lack of transparency about how the software works and the inability to disable it led to dissatisfaction among users [126831].
(c) timing: The timing of the software failure incident can be attributed to the fact that the controversy surrounding the performance management software emerged just weeks after the launch of the Galaxy S22 smartphone. Carriers in South Korea halved the price of the device within a short period due to the negative impact of the software issues on the phone's performance and user experience [126831].
(d) value: The software failure incident can be linked to a failure in value as the performance management software, GOS, was intended to optimize device performance during gaming and other processor-intensive tasks. However, it was found to slow down the processor significantly, affecting the overall user experience and value proposition of the premium smartphone [126831].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions. The issue primarily revolves around the performance management software's impact on the device's speed and user experience, rather than erratic or inconsistent behavior [126831].
(f) other: The software failure incident can be categorized under the "other" behavior as it involves a situation where the software, designed to optimize performance and prevent overheating, ended up significantly slowing down the processor of the Galaxy S22. This unexpected consequence of the software's operation led to consumer dissatisfaction, a class-action lawsuit, and a negative impact on Samsung's reputation and sales [126831]. |