Incident: Tesla Model 3 Speedometer Display Issue in Track Mode

Published Date: 2022-04-29

Postmortem Analysis
Timeline 1. The software failure incident with Tesla Model 3 vehicles not displaying the speedometer in "Track Mode" occurred in April 2022 as per the article published on April 29, 2022 [127298].
System 1. Speedometer display in "Track Mode" for Tesla Model 3 Performance vehicles from 2018 through 2022 [127298].
Responsible Organization 1. Tesla - The software failure incident in the Tesla Model 3 Performance vehicles was caused by a firmware update released in December that unintentionally removed the speed unit from the user interface, leading to the speedometer not displaying in "Track Mode" [127298].
Impacted Organization 1. Tesla Inc [127298]
Software Causes 1. The software cause of the failure incident was a firmware update released in December that unintentionally removed the speed unit from the user interface, leading to the speedometer not displaying in "Track Mode" for Tesla Model 3 Performance vehicles [127298].
Non-software Causes 1. The recall was due to the unintentional removal of the speed unit from the user interface in a firmware update released in December [127298].
Impacts 1. The software failure incident in Tesla Model 3 Performance vehicles led to the speedometer not displaying while in "Track Mode," potentially causing drivers to not know how fast they are traveling, increasing the risk of a crash [127298].
Preventions 1. Implementing thorough software testing procedures before releasing firmware updates could have potentially prevented the unintentional removal of the speed unit from the user interface in the Tesla Model 3 Performance vehicles [127298].
Fixes 1. An over-the-air software update will be performed by Tesla to address the issue with the speedometer display in "Track Mode" for the affected Model 3 Performance vehicles [127298].
References 1. Tesla Inc 2. National Highway Traffic Safety Administration (NHTSA) [127298]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident related to Tesla not displaying the speedometer while in "Track Mode" has happened again within the same organization. The article mentions that Tesla had issued more recalls over the last year, including some under pressure from NHTSA, and that this specific recall for the Model 3 Performance vehicles was due to a firmware update released in December unintentionally removing the speed unit from the user interface [127298].
Phase (Design/Operation) design (a) The software failure incident in the article is related to the design phase. The issue with Tesla Model 3 Performance vehicles not displaying the speedometer while in "Track Mode" was caused by a firmware update released in December that unintentionally removed the speed unit from the user interface. This indicates a failure due to contributing factors introduced by system development or updates [127298]. (b) There is no specific information in the article indicating that the software failure incident was related to the operation phase or misuse of the system.
Boundary (Internal/External) within_system (a) The software failure incident described in the article is within_system. The failure was caused by a firmware update released in December that unintentionally removed the speed unit from the user interface of Tesla Model 3 Performance vehicles in "Track Mode" [127298]. This internal software issue led to the vehicles not displaying the speedometer, which could potentially increase the risk of a crash as drivers may not know how fast they are traveling. Tesla addressed this issue by planning to perform an over-the-air software update to rectify the problem.
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the Tesla Model 3 vehicles was due to non-human actions. Specifically, the issue arose from a firmware update released in December that unintentionally removed the speed unit from the user interface, leading to the speedometer not displaying while in "Track Mode" [127298].
Dimension (Hardware/Software) hardware, software (a) The software failure incident in the article is related to a hardware issue. The Tesla Model 3 Performance vehicles are being recalled because they may not display the speedometer while in "Track Mode" due to a firmware update that unintentionally removed the speed unit from the user interface. Tesla will address this issue with an over-the-air software update [127298]. (b) The software failure incident is also related to a software issue. The firmware update released in December caused the speedometer display issue, indicating a software-related problem that led to the failure [127298].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident related to the Tesla Model 3 Performance vehicles not displaying the speedometer while in "Track Mode" was non-malicious. The failure was attributed to a firmware update released in December that unintentionally removed the speed unit from the user interface, leading to the recall of about 48,000 vehicles [127298].
Intent (Poor/Accidental Decisions) poor_decisions, accidental_decisions (a) The software failure incident related to the Tesla Model 3 Performance vehicles not displaying the speedometer while in "Track Mode" was due to poor decisions. The article mentions that a firmware update released in December unintentionally removed the speed unit from the user interface, leading to the non-compliance with a federal motor vehicle safety standard and increasing the risk of a crash [127298].
Capability (Incompetence/Accidental) development_incompetence, accidental (a) The software failure incident in the Tesla Model 3 Performance vehicles was due to development incompetence. The article mentions that a firmware update released in December unintentionally removed the speed unit from the user interface, leading to the vehicles not displaying the speedometer while in "Track Mode" [127298]. This indicates that the failure was a result of a mistake or lack of professional competence during the development process.
Duration temporary The software failure incident mentioned in Article 127298 regarding Tesla Model 3 Performance vehicles not displaying the speedometer while in "Track Mode" can be categorized as a temporary failure. This was due to a firmware update released in December that unintentionally removed the speed unit from the user interface. Tesla addressed this issue by planning to perform an over-the-air software update to rectify the problem, indicating that the failure was not permanent [127298].
Behaviour omission, value (a) crash: The software failure incident in the article is not related to a crash where the system loses state and does not perform any of its intended functions. (b) omission: The software failure incident is related to an omission where the system omits to display the speedometer while in "Track Mode" on Tesla Model 3 Performance vehicles [127298]. (c) timing: The software failure incident is not related to timing issues where the system performs its intended functions correctly but too late or too early. (d) value: The software failure incident is related to a value issue where the system unintentionally removed the speed unit from the user interface, leading to incorrect display information [127298]. (e) byzantine: The software failure incident is not related to a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. (f) other: The other behavior in this case is an unintended removal of a critical feature (speed unit) from the user interface due to a firmware update, leading to the omission of important information for drivers [127298].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence harm, theoretical_consequence The consequence of the software failure incident in the reported article [127298] is related to the potential harm caused by the issue. The National Highway Traffic Safety Administration (NHTSA) mentioned that if drivers do not know how fast they are traveling due to the missing speedometer display in "Track Mode," it could increase the risk of a crash. This indicates a potential harm to individuals due to the software failure.
Domain transportation (a) The failed system in the reported incident is related to the transportation industry as it involves Tesla Model 3 Performance vehicles not displaying the speedometer correctly while in "Track Mode" [127298].

Sources

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