Incident: Engine Sensor Malfunction Halts Subaru Car Shipments and Production

Published Date: 2022-04-15

Postmortem Analysis
Timeline 1. The software failure incident with the engine sensor malfunction in Subaru's Forester, Outback, and Levorg models happened in October 2020 [127327].
System 1. Engine sensor in the CB18 engine used in Subaru's Forester, Outback, and Levorg models [127327].
Responsible Organization 1. The software failure incident in this case was caused by an engine sensor malfunction in the CB18 engine used in Subaru's Forester, Outback, and Levorg models [127327].
Impacted Organization 1. Customers who purchased the affected Subaru models were impacted by the engine sensor malfunction incident reported in Article 127327. [127327]
Software Causes 1. The software cause of the failure incident was an engine sensor malfunction in the CB18 engine used in Subaru's Forester, Outback, and Levorg models, leading to the engine failing to start and a warning sign flashing on the dashboard [127327].
Non-software Causes 1. Engine sensor malfunction in the CB18 engine used in Subaru's Forester, Outback, and Levorg models [127327].
Impacts 1. The suspension of shipment of some Subaru models and the temporary halt in production of the affected models, namely the Forester, Outback, and Levorg, due to an engine sensor malfunction [127327]. 2. Approximately 54,000 cars with the CB18 engine have been sold in Japan since October 2020, and these cars are affected by the shipment suspension [127327]. 3. The malfunction with the sensor causes the engine to fail to start and triggers a warning sign to flash on the dashboard, impacting the usability and safety of the vehicles [127327]. 4. Subaru's shares fell by 3% in morning trade in Tokyo due to the software failure incident, indicating a negative impact on the company's stock value [127327].
Preventions 1. Implementing thorough testing procedures during the development phase to detect sensor malfunctions before production [127327]. 2. Conducting regular maintenance and software updates to address any potential issues with the engine sensor software [127327]. 3. Enhancing quality control measures to ensure the reliability and functionality of the engine sensor software in Subaru's automobile models [127327].
Fixes 1. Conducting a thorough investigation to identify the root cause of the engine sensor malfunction in the CB18 engine used in Subaru's Forester, Outback, and Levorg models [127327].
References 1. Subaru Corp spokesperson - The information about the engine sensor malfunction and the decision to suspend shipment and production of certain models was provided by a spokesperson from Subaru Corp [127327].

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown <Article 127327> does not mention any previous or recurring software failure incidents at Subaru Corp or at other organizations. Therefore, the information about the software failure incident happening again at one_organization or multiple_organization is unknown.
Phase (Design/Operation) design (a) The software failure incident in this case is related to the design phase. The article mentions that Subaru discovered a problem with the sensor in the CB18 engine used in its Forester, Outback, and Levorg models. This indicates that the malfunction was due to a design flaw in the engine sensor, which causes the engine to fail to start and triggers a warning sign on the dashboard. The issue was identified in the development phase of the system, leading to the suspension of shipment and production of models with that engine [127327]. (b) There is no specific information provided in the article about the software failure incident being related to the operation phase or due to factors introduced by the operation or misuse of the system.
Boundary (Internal/External) within_system (a) within_system: The software failure incident in this case is within the system. The article mentions that Subaru Corp suspended shipment of some of its automobile models due to an engine sensor malfunction in the CB18 engine used in its Forester, Outback, and Levorg models. This malfunction causes the engine to fail to start and triggers a warning sign on the dashboard, indicating an internal issue with the engine sensor [127327].
Nature (Human/Non-human) non-human_actions (a) The software failure incident in this case is related to a malfunction in an engine sensor in Subaru's CB18 engine used in its Forester, Outback, and Levorg models. This malfunction causes the engine to fail to start and triggers a warning sign on the dashboard. This issue is a result of a non-human action, specifically a fault in the sensor itself, rather than being introduced by human actions [127327].
Dimension (Hardware/Software) hardware (a) The software failure incident in the Subaru article is related to hardware. The article mentions an engine sensor malfunction in the CB18 engine used in Subaru's Forester, Outback, and Levorg models. This malfunction causes the engine to fail to start and triggers a warning sign on the dashboard. The issue is specifically with the sensor in the engine, which is a hardware component [127327].
Objective (Malicious/Non-malicious) non-malicious The software failure incident reported in Article 127327 is non-malicious. The incident was related to an engine sensor malfunction in Subaru's CB18 engine used in certain models, causing the engine to fail to start and a warning sign to flash on the dashboard. The company discovered the problem with the sensor and decided to suspend shipment of the affected models and temporarily halt production. There is no indication in the article that the malfunction was caused by malicious intent; rather, it appears to be a technical issue with the sensor [127327].
Intent (Poor/Accidental Decisions) unknown <Article 127327> The software failure incident reported in the article is related to an engine sensor malfunction in Subaru's CB18 engine used in its Forester, Outback, and Levorg models. The malfunction with the sensor causes the engine to fail to start and a warning sign to flash on the dashboard. The article does not provide specific information indicating whether the software failure incident was due to poor decisions or accidental decisions. Therefore, the intent behind the software failure incident is unknown based on the information provided in the article.</Article 127327>
Capability (Incompetence/Accidental) accidental (a) The software failure incident in the Subaru article does not mention any specific details or indications that point towards development incompetence as the cause of the engine sensor malfunction. The issue with the sensor causing the engine to fail to start and a warning sign to flash on the dashboard is described as a technical problem rather than a result of incompetence. (b) The software failure incident in the Subaru article is attributed to an accidental malfunction in the engine sensor used in the Forester, Outback, and Levorg models. The spokesperson mentioned that the problem with the sensor causes the engine to fail to start and triggers a warning sign on the dashboard. This indicates that the failure was accidental and not intentionally introduced.
Duration temporary The software failure incident reported in Article 127327 is temporary. Subaru Corp suspended shipment of some of its automobile models due to an engine sensor malfunction in the CB18 engine used in its Forester, Outback, and Levorg models. The malfunction causes the engine to fail to start and a warning sign to flash on the dashboard. The company plans to temporarily halt production of the models with the affected engine until the issue is resolved, with an estimated 2-1/2 months before shipment is resumed. This indicates that the software failure incident is temporary and not permanent [127327].
Behaviour crash, value, other (a) crash: The software failure incident in the Subaru vehicles was related to an engine sensor malfunction that caused the engine to fail to start, leading to a warning sign flashing on the dashboard. This behavior aligns with a crash as the system lost its state and did not perform its intended function of starting the engine [127327]. (b) omission: The article does not mention any instances of the system omitting to perform its intended functions at an instance [127327]. (c) timing: The article does not indicate any issues related to the system performing its intended functions too late or too early [127327]. (d) value: The software failure incident in the Subaru vehicles was caused by the engine sensor malfunction, leading to the engine failing to start. This behavior aligns with a value failure as the system performed its intended function incorrectly [127327]. (e) byzantine: The article does not mention any inconsistencies or erratic behavior in the system's responses or interactions, indicating that the failure was not due to a byzantine behavior [127327]. (f) other: The other behavior exhibited by the software failure incident in the Subaru vehicles was the flashing of a warning sign on the dashboard when the engine failed to start due to the sensor malfunction. This behavior could be categorized as an anomaly or abnormal response of the system [127327].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence delay The consequence of the software failure incident related to the Subaru engine sensor malfunction is primarily categorized under option (e) delay. The malfunction with the sensor causes the engine to fail to start and a warning sign to flash on the dashboard, leading to a delay in the normal operation of the affected vehicles [127327].
Domain manufacturing The software failure incident reported in Article 127327 is related to the manufacturing industry. Subaru Corp suspended shipment and production of some of its automobile models due to an engine sensor malfunction in the CB18 engine used in its Forester, Outback, and Levorg models [127327]. This incident directly impacts the manufacturing process of Subaru's vehicles, indicating that the failed system was intended to support the manufacturing industry.

Sources

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