| Recurring |
one_organization |
(a) The software failure incident related to the emergency-calling system disabling due to a software issue with the embedded SIM cards has happened within the same organization, Mercedes-Benz. The recall affecting approximately 250,000 cars, SUVs, and vans is a significant event for the automaker, indicating a potential internal software issue that led to the malfunction [127802].
(b) There is no information in the provided article about a similar software failure incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the Mercedes-Benz recall is related to the design phase. The issue stems from a software problem with the vehicles' embedded SIM cards used for the emergency call system. The software issue prevents the SIM card from connecting to a mobile phone network, which hinders owners from making automatic post-collision emergency calls via the vehicle's built-in features, potentially delaying the arrival of first responders. This problem was introduced during the system development or updates, leading to the need for a software patch to address the issue [127802].
(b) The software failure incident is not related to the operation phase or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident in the Mercedes-Benz recall is within the system. The issue stems from the vehicles' embedded SIM cards that are used to access features such as the emergency call system. A software issue could prevent the SIM card from connecting to a mobile phone network, which could prevent owners from making automatic post-collision emergency calls via the vehicle's built-in features [127802]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the Mercedes-Benz recall was due to non-human actions. The issue stemmed from a software problem related to the vehicles' embedded SIM cards, which prevented them from connecting to a mobile phone network for emergency calls. This failure was not directly caused by human actions but rather by a software glitch affecting the functionality of the emergency-calling system [127802]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The software issue in the Mercedes-Benz vehicles is attributed to the embedded SIM cards used for the emergency-calling system [127802].
(b) The software failure incident related to software:
- The software issue in the Mercedes-Benz vehicles is specifically mentioned as a software issue that could prevent the SIM card from connecting to a mobile phone network, leading to the failure of the emergency call system [127802]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Mercedes-Benz recall is non-malicious. The issue with the emergency-calling system in approximately 250,000 vehicles is due to a software issue with the embedded SIM cards, which prevents them from connecting to a mobile phone network. This failure could potentially delay the arrival of first responders in case of an emergency, but it is not attributed to any malicious intent. The fix for this issue involves patching the SIM software using over-the-air updates or applying the software at the dealership, as mentioned in the article [127802]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
The software failure incident related to the Mercedes-Benz recall for approximately 250,000 vehicles was not due to poor decisions but rather an accidental issue. The problem stemmed from a software issue with the vehicles' embedded SIM cards that prevented them from connecting to a mobile phone network, affecting the emergency call system functionality. This issue was not a result of poor decisions but rather an unintended consequence of the software not functioning as intended, leading to the need for a recall and software patching [127802]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not mentioned in the provided article [127802].
(b) The software failure incident related to accidental factors is highlighted in the article [127802]. The issue with the emergency-calling system in approximately 250,000 Mercedes-Benz vehicles was caused by a software issue that prevented the embedded SIM cards from connecting to a mobile phone network. This accidental software issue could potentially delay the arrival of first responders as it hinders automatic post-collision emergency calls via the vehicle's built-in features. The article mentions that the driver will not receive a warning if the mechanism fails, indicating an accidental introduction of the software issue. |
| Duration |
temporary |
The software failure incident reported in Article 127802 is temporary. The issue with the embedded SIM cards in Mercedes-Benz vehicles is causing a temporary failure in the emergency-calling system, preventing the SIM card from connecting to a mobile phone network. This temporary failure could potentially delay the arrival of first responders as owners may not be able to make automatic post-collision emergency calls via the vehicle's built-in features. The fix for this issue involves patching the SIM software using over-the-air updates or applying the software at the dealership, indicating that the failure is not permanent [127802]. |
| Behaviour |
omission, value |
(a) crash: The software failure incident in the Mercedes-Benz vehicles is not described as a crash where the system loses state and does not perform any of its intended functions [127802].
(b) omission: The software issue in the vehicles leads to the omission of the intended function of making automatic post-collision emergency calls via the vehicle's built-in features. The failure prevents owners from being able to make these emergency calls, potentially delaying the arrival of first responders. Additionally, the driver will not receive a warning if the mechanism fails, indicating an omission of the alert function as well [127802].
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions too late or too early [127802].
(d) value: The software issue in the Mercedes-Benz vehicles results in the system performing its intended function of connecting to a mobile phone network incorrectly. This incorrect performance prevents owners from making automatic post-collision emergency calls, impacting the value and safety features of the vehicles [127802].
(e) byzantine: The software failure incident does not exhibit behaviors of inconsistency or erratic responses that would classify it as a byzantine failure [127802].
(f) other: The software failure incident in the Mercedes-Benz vehicles can be categorized as a value failure, as it involves the system performing its intended function of connecting to a mobile phone network incorrectly, leading to the inability to make automatic emergency calls [127802]. |