Incident: Bug in KOTOR II Nintendo Switch Port Causes Game-Breaking Crash

Published Date: 2022-06-20

Postmortem Analysis
Timeline 1. The software failure incident with the game-breaking crash in Star Wars: Knights of the Old Republic II - The Sith Lords on the Nintendo Switch happened earlier this month as per the article [129269]. Therefore, the estimated timeline for the software failure incident would be June 2022.
System 1. Star Wars: Knights of the Old Republic II -- The Sith Lords game on the Nintendo Switch [129269]
Responsible Organization 1. Aspyr Media [129269]
Impacted Organization 1. Gamers playing Star Wars: Knights of the Old Republic II on the Nintendo Switch were impacted by the software failure incident, specifically those encountering the game-breaking bug after the Basilisk Crash cutscene [129269].
Software Causes 1. Bug in the game after the Basilisk Crash cutscene, making it unbeatable [129269]
Non-software Causes 1. Lack of thorough testing before the re-release on the Nintendo Switch, leading to the bug making the game unbeatable [129269].
Impacts 1. Players of Star Wars: Knights of the Old Republic II on the Nintendo Switch were unable to advance in the game due to a bug after the Basilisk Crash cutscene, making the game unbeatable [129269]. 2. The bug affected a small number of users, causing frustration and inconvenience for those experiencing the issue [129269].
Preventions 1. Thorough testing before the re-release on the Nintendo Switch could have potentially prevented the bug that made the game unbeatable [129269]. 2. Implementing a more robust bug reporting and tracking system to ensure that reported issues are addressed promptly and effectively could have helped prevent the incident [129269]. 3. Conducting a more comprehensive quality assurance process to catch game-breaking crashes like the one experienced after the Basilisk Crash cutscene could have prevented the software failure incident [129269].
Fixes 1. Aspyr Media is aware of the issue and is working on a patch to fix the bug that makes the game unbeatable after the Basilisk Crash cutscene in Star Wars: Knights of the Old Republic II on the Nintendo Switch [129269].
References 1. Twitter user Daniel Moore (@Moo_Resolutions) [Article 129269] 2. Aspyr Media spokesperson [Article 129269]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) In the provided article [129269], it is mentioned that Aspyr Media, the Austin-based studio responsible for the port of Star Wars: Knights of the Old Republic II on the Nintendo Switch, acknowledged a bug in the game that makes it unbeatable for players. This bug occurs after the Basilisk Crash cutscene, causing players to be stuck and unable to progress. Aspyr Media stated that they are aware of the issue and are working on a patch to fix it. This indicates that the software failure incident has happened within the same organization, Aspyr Media, with their product. (b) There is no information in the article to suggest that a similar incident has happened at other organizations or with their products and services.
Phase (Design/Operation) design (a) The software failure incident in the article is related to the design phase. The bug that makes the game unbeatable in Star Wars: Knights of the Old Republic II on the Nintendo Switch was present in the re-release of the game, indicating a failure introduced during the development or porting process by Aspyr Media [129269]. (b) There is no specific information in the articles indicating that the software failure incident was due to factors introduced by the operation or misuse of the system.
Boundary (Internal/External) within_system (a) within_system: The software failure incident in the article is related to a bug in the game Star Wars: Knights of the Old Republic II -- The Sith Lords on the Nintendo Switch port. The bug occurs after the Basilisk Crash cutscene, making the game unbeatable for players [129269]. Aspyr Media, the studio responsible for the port, acknowledged the issue and mentioned that they are working on a patch to fix it [129269]. This indicates that the failure originated from within the system itself, specifically within the game code or porting process.
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the article is related to a bug in the game Star Wars: Knights of the Old Republic II -- The Sith Lords on the Nintendo Switch. The bug makes the game unbeatable for players after the Basilisk Crash cutscene, indicating a failure due to a non-human action, likely a programming error or glitch [129269]. (b) On the other hand, the response to the bug from Aspyr Media, the studio responsible for the port, shows human actions involved in addressing the issue. Aspyr Media acknowledged the bug, stated it was a known issue, and mentioned they were working on a patch to fix it. This demonstrates human intervention in identifying and resolving the software failure incident [129269].
Dimension (Hardware/Software) software (a) The software failure incident in this case does not seem to be related to hardware issues. The article specifically mentions a bug in the game that makes it unbeatable after a certain cutscene, indicating that the failure originated from a software issue within the game itself [129269]. (b) The software failure incident is attributed to a bug in the game, specifically occurring after the Basilisk Crash cutscene, which makes the game unbeatable for players. This bug was reported to Aspyr Media, the studio responsible for the port, and they acknowledged it as a known issue that they are working on fixing in the next patch [129269].
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the article is non-malicious. It is a bug in the game Star Wars: Knights of the Old Republic II -- The Sith Lords that makes the game unbeatable for players after a specific cutscene. This bug was reported by a Twitter user to Aspyr Media, the studio responsible for the port, and the company acknowledged it as a known issue that they are working to address in the next patch [129269].
Intent (Poor/Accidental Decisions) accidental_decisions (a) The software failure incident in the article was not due to poor decisions but rather a bug that made the game unbeatable after a specific cutscene, affecting some players [129269]. Aspyr Media, the studio responsible for the port, acknowledged the issue and mentioned that they are working on a patch to fix it, indicating a proactive response to address the bug [129269].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident in the article can be attributed to development incompetence. The bug that makes the game unbeatable in Star Wars: Knights of the Old Republic II on the Nintendo Switch was reported by a Twitter user to Aspyr Media, the studio responsible for the port. Aspyr acknowledged the issue as a known problem and mentioned that they are working on a patch to fix it, but did not have an ETA at the moment. This indicates that the bug causing the game-breaking crash was likely introduced during the porting process, highlighting a lack of professional competence in ensuring the game's functionality on the new platform [129269]. (b) The software failure incident does not seem to be related to accidental factors based on the information provided in the article.
Duration temporary (a) The software failure incident in the article seems to be temporary. It is mentioned that a bug in the game makes it unbeatable for players after a specific cutscene, but the studio responsible for the port, Aspyr Media, acknowledged the issue and stated that they are working on a patch to fix it [129269]. This indicates that the failure is not permanent and is being actively addressed by the developers.
Behaviour crash, other (a) crash: The software failure incident in the article is related to a crash in the game Star Wars: Knights of the Old Republic II -- The Sith Lords on the Nintendo Switch. Players encountered a bug that made the game unbeatable after a specific cutscene, known as the Basilisk Crash cutscene. This crash prevented players from advancing in the game, leading to a situation where the system lost its state and was unable to perform its intended functions [129269]. (f) other: The software failure incident in the article can also be categorized as a bug or defect. The bug in the game caused a game-breaking issue that affected the player's progress and gameplay experience. This type of failure falls under the category of a software defect, where the system is not functioning as intended due to an underlying issue in the code or design [129269].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence delay The consequence of the software failure incident in the reported article is a delay. The bug in the game Star Wars: Knights of the Old Republic II -- The Sith Lords on the Nintendo Switch made the game unbeatable for players, specifically after the Basilisk Crash cutscene. This issue caused players to be stuck in the game and unable to advance until a patch was released to fix the bug [129269].
Domain entertainment (a) The failed system, Star Wars: Knights of the Old Republic II -- The Sith Lords, is related to the entertainment industry. The game is a popular title among gamers and is considered one of the best Star Wars games of all time [129269]. The incident of the game-breaking bug after the Basilisk Crash cutscene on the Nintendo Switch version highlights the impact on entertainment consumers [129269].

Sources

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