| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
- The article reports on the software failure incident related to Donald Trump's social media platform, Truth Social, which faced issues with content moderation leading to its unavailability on the Google Play Store [131103].
- Truth Social, created by Trump Media & Technology Group (TMTG), faced challenges with content moderation, similar to the issues faced by mainstream tech platforms like Twitter, Facebook, and YouTube that led to Trump's ban from those platforms [131103].
(b) The software failure incident having happened again at multiple_organization:
- The article does not provide information about similar software failure incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the case of Donald Trump's Truth Social app not being approved for download on Android devices due to insufficient content moderation. Alphabet Inc. stated that the platform was in violation of standard policies in their app submission, specifically related to the lack of effective systems for moderating user-generated content, which is a condition for any app to go live on Google Play [131103].
(b) The software failure incident related to the operation phase can be observed in the case of Truth Social owing $1.6 million to web hosting service RightForge and not making payments since March. RightForge is preparing to take legal action against Truth Social for non-payment, indicating a failure in the operation or financial management of the platform [131103]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the delay in getting Donald Trump's Truth Social app onto the Google Play Store is primarily within the system. The failure is attributed to the insufficient content moderation on the platform, which violates Google's standard policies for app submissions [131103]. The issues with content moderation and violations of standard policies are internal to the platform and its operations, leading to the delay in approval for the Google Play Store. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- Alphabet Inc. stated that the Truth Social platform was not approved for the Google Play store due to insufficient content moderation, which is a condition set by Google for apps to go live on Google Play [131103].
- The U.S. Patent and Trademark Office (USPTO) refused Trump's application for Truth Social, citing similarities with other company names, creating a 'likelihood of confusion' [131103].
(b) The software failure incident occurring due to human actions:
- Truth Social faced issues with content moderation, which led to delays in getting the app approved for the Google Play store [131103].
- Truth Social owes $1.6 million to a web hosting service, RightForge, and has not made payments since March, leading to potential legal action [131103]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident occurring due to hardware:
- There is no specific mention in the provided article about the software failure incident occurring due to contributing factors originating in hardware.
(b) The software failure incident occurring due to software:
- The software failure incident in this case is primarily due to insufficient content moderation on the Truth Social platform, which is a software-related issue [131103]. |
| Objective (Malicious/Non-malicious) |
malicious, non-malicious |
(a) The software failure incident related to malicious intent:
- The article mentions that Donald Trump's Truth Social app was created as an alternative social media platform after he was banned from Twitter, Facebook, and YouTube following the January 6 Capitol riot [131103].
- It is noted that Trump's platform faced issues with its merger, efforts to obtain a trademark, and accumulating a significant debt sheet [131103].
- The Department of Justice (DOJ) and the Securities and Exchange Commission (SEC) are investigating the merger between Truth Social's parent company and Digital World Acquisition Corp [131103].
- Truth Social owes $1.6 million to a web hosting service and has not made payments since March, leading to potential legal action [131103].
(b) The software failure incident related to non-malicious factors:
- The reason for Truth Social not being available on the Google Play Store is cited as the lack of content moderation on the platform, which is a violation of standard policies [131103].
- The delay in getting Truth Social onto the Google Play store is mentioned as a setback for the app, which had reached the No. 1 spot on the list of most downloaded applications on the Apple App Store [131103].
- TMTG is working with a company called Hive for AI-based content moderation to flag inappropriate content on the app [131103].
- The US Patent and Trademark Office refused Trump's application for the Truth Social trademark due to similarities with other company names, indicating a non-malicious issue related to trademark confusion [131103]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to poor decisions can be seen in the case of Donald Trump's Truth Social app not being approved for download on Android devices due to insufficient content moderation. Despite being available on the Apple App Store, the app faced setbacks on Google Play store because of violations of standard policies related to content moderation [131103]. The delay in getting the app onto the Google Play store was attributed to the lack of effective systems for moderating user-generated content, which is a condition for apps to go live on Google Play [131103]. Additionally, the company behind Truth Social, Trump Media & Technology Group, faced issues with its merger, trademark application, and debt accumulation, indicating potential poor decisions in managing the platform [131103]. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the case of Donald Trump's Truth Social app not being approved for download on Android devices due to insufficient content moderation. Alphabet Inc. stated that the platform was in violation of standard policies regarding content moderation, which is a requirement for apps to be live on the Google Play store [131103].
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. |
| Duration |
permanent |
(a) The software failure incident in this case seems to be more of a permanent nature. The delay in getting Truth Social onto the Google Play store due to insufficient content moderation and violations of standard policies indicates that the failure is ongoing and not resolved yet [131103]. Additionally, the issues with the merger, trademark application, and debt accumulation suggest a more long-term and persistent problem rather than a temporary glitch or error. |
| Behaviour |
crash, omission, timing, value, other |
(a) crash: The software failure incident related to the Truth Social app not being available on the Google Play Store can be categorized as a crash. The app has not been approved for download on Android devices due to insufficient content moderation, leading to a situation where the app is not performing its intended function of being available for download on the Google Play Store [131103].
(b) omission: The delay in getting Truth Social onto the Google Play store can also be seen as a failure due to omission. The app is omitting to perform its intended function of being available for download on Android devices because of the lack of content moderation, which is a requirement for apps to go live on Google Play [131103].
(c) timing: The software failure incident can be linked to a timing issue as well. The app launched on the Apple App Store in February and reached a significant number of downloads, but the delay in getting it onto the Google Play Store has caused a timing failure. The app is not being made available on Android devices at the right time, impacting its reach and accessibility to a wider audience [131103].
(d) value: The failure of the Truth Social app to be approved for the Google Play Store can also be attributed to a value-related issue. The app is not meeting the value requirement set by Google, which includes having effective systems for moderating user-generated content. This failure to meet the value standard is preventing the app from being available on the Google Play Store [131103].
(e) byzantine: There is no indication of a byzantine behavior in the software failure incident described in the article.
(f) other: The software failure incident can also be categorized as an "other" behavior due to the various challenges faced by the Truth Social app, including issues with the merger, trademark application, debt accumulation, and investigations by regulatory bodies like the Department of Justice and the Securities and Exchange Commission. These additional challenges contribute to the overall failure of the software beyond the specific issue of content moderation preventing its availability on the Google Play Store [131103]. |