Incident: Twitter Software Vulnerability Exposes Anonymous Account Owners to Identity Compromise

Published Date: 2022-08-05

Postmortem Analysis
Timeline 1. The software failure incident in Twitter's software that exposed users to potential identity compromise happened in June 2021 as mentioned in the article [131299]. Therefore, the incident occurred in June 2021.
System 1. Vulnerability in Twitter's software [131299]
Responsible Organization 1. A malicious actor exploited a vulnerability in Twitter's software, leading to the software failure incident [131299].
Impacted Organization 1. Owners of anonymous Twitter accounts, including human rights activists, who do not disclose their identities [131299] 2. Users worldwide who were affected by the vulnerability in Twitter's software [131299]
Software Causes 1. The software vulnerability in Twitter's system that allowed someone to determine if a phone number or email address was tied to an existing Twitter account, leading to potential identity compromise [131299].
Non-software Causes 1. Lack of proper data protection measures: The vulnerability in Twitter's software that exposed user information was a result of inadequate data protection measures [131299].
Impacts 1. The vulnerability in Twitter's software exposed an undetermined number of owners of anonymous accounts to potential identity compromise, causing concern for users, especially human rights activists, who do not disclose their identities for security reasons [131299]. 2. Data on 5.4 million users was reportedly offered for sale online as a result of the breach, potentially leading to privacy violations and risks for those affected [131299]. 3. The breach allowed malicious actors to determine if a phone number or email address was tied to an existing Twitter account during log-in, revealing account owners' identities [131299]. 4. The software failure incident impacted users globally, although the exact number of affected accounts and their locations remain unknown [131299]. 5. The incident highlighted the risks faced by users with pseudonymous accounts who could be targeted by state or other actors due to the breach, emphasizing the importance of maintaining anonymity online [131299].
Preventions 1. Implementing thorough security testing procedures during software updates to identify and address vulnerabilities before they can be exploited [131299]. 2. Conducting regular security audits and assessments to proactively identify and mitigate potential risks in the software system [131299]. 3. Enhancing user authentication mechanisms to prevent unauthorized access to sensitive user information, such as implementing multi-factor authentication [131299]. 4. Educating users on best practices for maintaining anonymity and security on social media platforms, such as avoiding linking publicly known phone numbers or email addresses to pseudonymous accounts [131299].
Fixes 1. Implementing stricter security measures to prevent vulnerabilities like the one exploited in the incident [131299]. 2. Conducting thorough security audits and testing before deploying software updates to identify and fix potential flaws [131299]. 3. Enhancing user privacy controls and options to allow users to better protect their identities on the platform [131299].
References 1. Twitter spokesperson via email [131299] 2. U.S. Naval Academy data security expert Jeff Kosseff [131299] 3. Digital privacy advocacy group Restore Privacy [131299]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The software failure incident related to the vulnerability in Twitter's software exposing users of anonymous accounts to potential identity compromise is a unique incident specific to Twitter as reported in Article #131299. There is no mention of a similar incident happening again within the same organization. (b) There is no information in Article #131299 about a similar incident happening at other organizations or with their products and services.
Phase (Design/Operation) design, operation (a) The software failure incident in the article was related to the design phase. The vulnerability in Twitter's software that exposed users' identities was due to a flaw introduced in a June 2021 software update. The bug allowed someone to determine if a phone number or email address was tied to an existing Twitter account, leading to the exposure of account owners [131299]. (b) The software failure incident in the article was also related to the operation phase. The breach occurred when a bad actor exploited the vulnerability in Twitter's software before it was addressed. This exploitation led to the potential compromise of user identities, affecting users worldwide [131299].
Boundary (Internal/External) within_system, outside_system (a) within_system: The software failure incident related to the Twitter vulnerability exposing anonymous account owners to potential identity compromise was due to a vulnerability in Twitter's software itself. The vulnerability allowed someone to determine during log-in whether a particular phone number or email address was tied to an existing Twitter account, thereby revealing account owners. This flaw was introduced in a June 2021 software update and was immediately fixed after being discovered by a security researcher [131299]. (b) outside_system: The software failure incident was exploited by a malicious actor who took advantage of the vulnerability within Twitter's software. The malicious actor then reportedly offered data obtained from the vulnerability for sale on a popular hacking forum for $30,000. This external exploitation of the software vulnerability led to the exposure of an undetermined number of users worldwide [131299].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the Twitter vulnerability was due to non-human actions. The vulnerability was a result of a bug introduced in a June 2021 software update, which allowed someone to determine if a phone number or email address was tied to an existing Twitter account, exposing account owners [131299]. The flaw was discovered by a security researcher, who informed Twitter, and the bug was immediately fixed by the company. The breach was exploited by a malicious actor, leading to potential identity compromise for users of anonymous accounts [131299]. (b) The software failure incident in the Twitter vulnerability was also influenced by human actions. The bug that led to the vulnerability was introduced in a software update by human developers at Twitter in June 2021 [131299]. Additionally, the security researcher who discovered the flaw and reported it to Twitter was paid a bounty of $5,000, indicating human involvement in identifying and addressing the issue [131299].
Dimension (Hardware/Software) software (a) The software failure incident reported in Article 131299 was not attributed to hardware issues. The vulnerability in Twitter's software that exposed users' identities was due to a flaw introduced in a June 2021 software update, as mentioned in the article. The breach allowed a malicious actor to determine if a phone number or email address was tied to an existing Twitter account, leading to potential identity compromise [131299]. (b) The software failure incident in Article 131299 originated in software. The vulnerability in Twitter's software, introduced in a software update, allowed for the exposure of user identities. The flaw was exploited by a bad actor, leading to concerns about the security and privacy of account owners, particularly those with pseudonymous accounts [131299].
Objective (Malicious/Non-malicious) malicious (a) The software failure incident in Article 131299 was malicious in nature. The vulnerability in Twitter's software was exploited by a malicious actor, leading to the exposure of an undetermined number of owners of anonymous accounts to potential identity compromise. Data obtained from the vulnerability was being sold on a popular hacking forum, indicating malicious intent [131299].
Intent (Poor/Accidental Decisions) poor_decisions (a) The software failure incident related to the Twitter vulnerability was primarily due to poor decisions made during a software update. The vulnerability that exposed users' information was introduced in a June 2021 software update by Twitter. This update included a bug that allowed malicious actors to determine if a particular phone number or email address was tied to an existing Twitter account, compromising the anonymity of users [131299]. Additionally, the incident highlighted poor decisions in terms of data security practices, as Twitter acknowledged that the flaw was exploited by a bad actor before it was addressed, leading to potential data exposure for users worldwide [131299].
Capability (Incompetence/Accidental) development_incompetence (a) The software failure incident in the Twitter vulnerability can be attributed to development incompetence as it was caused by a bug introduced in a June 2021 software update [131299]. The bug allowed a malicious actor to exploit a vulnerability in Twitter's software, leading to the exposure of an undetermined number of users of anonymous accounts to potential identity compromise. The security researcher who discovered the flaw informed Twitter, and the company paid a bounty for the report. This incident highlights the importance of professional competence in software development to prevent such vulnerabilities from being introduced in updates.
Duration temporary The software failure incident reported in Article 131299 was temporary. The incident was caused by a vulnerability in Twitter's software that was exploited by a malicious actor, leading to the exposure of an undetermined number of owners of anonymous accounts to potential identity compromise. The vulnerability allowed the malicious actor to determine if a particular phone number or email address was tied to an existing Twitter account, thereby revealing account owners. This incident was not a permanent failure but rather a temporary one caused by specific circumstances, such as the vulnerability introduced in a June 2021 software update [131299].
Behaviour omission, other (a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions. (b) omission: The software vulnerability in Twitter's software led to the omission of protecting the anonymity of account owners of anonymous accounts. The vulnerability allowed someone to determine during log-in whether a particular phone number or email address was tied to an existing Twitter account, thereby revealing account owners [131299]. (c) timing: The software failure incident is not related to timing issues where the system performs its intended functions but too late or too early. (d) value: The software failure incident does not involve the system performing its intended functions incorrectly. (e) byzantine: The software failure incident does not exhibit byzantine behavior with inconsistent responses and interactions. (f) other: The behavior of the software failure incident in the article can be categorized as a security vulnerability that exposed the identities of anonymous account owners, leading to potential identity compromise by a malicious actor [131299].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property, theoretical_consequence (d) property: People's material goods, money, or data was impacted due to the software failure The software failure incident involving a vulnerability in Twitter's software led to potential identity compromise for owners of anonymous accounts. While Twitter did not confirm the sale of data on 5.4 million users, it acknowledged that users worldwide were affected by the breach. Data presumably obtained from the vulnerability was being sold on a popular hacking forum for $30,000, indicating a potential impact on users' data and privacy [131299].
Domain information (a) The software failure incident reported in Article 131299 is related to the information industry, specifically affecting Twitter's social media platform. The vulnerability in Twitter's software exposed an undetermined number of owners of anonymous accounts to potential identity compromise, impacting users worldwide [131299]. The breach is concerning for users, including human rights activists, who rely on pseudonymous accounts for security reasons [131299]. The flaw in the software allowed someone to determine if a phone number or email address was tied to an existing Twitter account, potentially revealing account owners [131299]. Twitter confirmed that the vulnerability was introduced in a June 2021 software update and was immediately fixed after being discovered by a security researcher [131299].

Sources

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