| Recurring |
one_organization |
(a) The software failure incident of DirecTV's 'NFL Sunday Ticket' package malfunctioning for the second straight week indicates that a similar incident has happened again within the same organization's products and services [132252]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident related to the design phase can be inferred from the article. The malfunction that occurred with DirecTV's 'NFL Sunday Ticket' package, causing fans to miss entire games, was likely due to contributing factors introduced during system development or updates. The article mentions that customers trying to stream the 1pm EST games were unable to do so through the app, indicating a design flaw or issue with the system development [132252].
(b) The software failure incident related to the operation phase can also be identified in the article. The article mentions that the outages did not affect customers watching via normal satellite service, indicating that the issue was specific to the operation or use of the streaming app or online service. This suggests that the failure was due to contributing factors introduced during the operation or misuse of the system [132252]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident with DirecTV's 'NFL Sunday Ticket' package malfunctioning for the second straight week was due to server problems within the system. Customers trying to stream the 1pm EST games were unable to do so through the app, leading to fans missing entire games. DirecTV acknowledged the issue and mentioned that the server problems were fixed, allowing streaming to resume [132252]. This indicates that the failure originated from within the system itself, specifically related to server issues impacting the streaming service. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident with DirecTV's 'NFL Sunday Ticket' package malfunctioning for the second straight week was primarily due to non-human actions. The malfunction caused fans trying to watch through the app or online to miss entire games. DirecTV mentioned that customers trying to stream the 1pm EST games were unable to through the app, indicating a technical issue with the server [132252]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 132252 was not attributed to hardware issues. The malfunction of DirecTV's 'NFL Sunday Ticket' package was related to streaming problems through the app or online, indicating a software-related failure [132252]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to DirecTV's 'NFL Sunday Ticket' package malfunction does not appear to be malicious. The incident was attributed to server problems that caused fans trying to watch through the app or online to miss entire games. Customers were unable to stream the 1pm EST games, leading to widespread complaints on social media platforms like Twitter. The outage affected the streaming service but did not impact customers watching via normal satellite service. Additionally, there were mentions of a class-action lawsuit threat by an attorney due to the service disruption, indicating frustration and financial implications for users [132252]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to DirecTV's 'NFL Sunday Ticket' package malfunctioning for the second straight week seems to have elements of poor_decisions. This is evident from the fact that customers were unable to stream the 1pm EST games through the app, leading to fans missing entire games. The article mentions that the outages did not affect customers watching via normal satellite service, indicating that the issue was specific to the streaming app or online platform [132252]. Additionally, the threat of a class-action lawsuit by an attorney due to the malfunctioning of the service suggests that there may have been poor decisions or oversights in ensuring the reliability and functionality of the software [132252]. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the article as fans and media took to Twitter to complain about the malfunctioning streaming app of DirecTV's 'NFL Sunday Ticket' package [132252]. Additionally, Florida-based attorney Brad Sohn threatened a class-action lawsuit against the company, indicating dissatisfaction and potential legal action due to the software failure incident [132252].
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. |
| Duration |
temporary |
The software failure incident related to DirecTV's 'NFL Sunday Ticket' package malfunction was temporary. The incident caused fans trying to watch through the app or online to miss entire games, but DirecTV mentioned that the server problems were fixed shortly after 4pm EST, allowing streaming to resume [132252]. |
| Behaviour |
omission, timing, other |
(a) crash: The software failure incident in the DirecTV's 'NFL Sunday Ticket' package caused fans trying to watch through the app or online to miss entire games. The service experienced outages during the 1pm EST games, but the server problems were fixed shortly after 4pm EST, allowing streaming to resume [132252].
(b) omission: The malfunctioning streaming app of the NFL Sunday Ticket package omitted to provide the streaming service to customers trying to watch the seven early games, leading to complaints from fans and media on Twitter [132252].
(c) timing: The software failure incident resulted in the system performing its intended functions too late, as the server problems were fixed after the 1pm EST games had already started, causing fans to miss parts of the games [132252].
(d) value: There is no specific mention of the software failure incident related to the system performing its intended functions incorrectly in the provided article.
(e) byzantine: There is no indication in the article that the software failure incident exhibited behaviors of inconsistent responses or interactions.
(f) other: The software failure incident also led to threats of a class-action lawsuit from a Florida-based attorney, Brad Sohn, who expressed frustration over the malfunctioning streaming app and the impact on customers paying for the service [132252]. |