| Recurring |
one_organization |
(a) In the provided articles, the software failure incident related to the camera shaking glitch on the iPhone 14 Pro and iPhone 14 Pro Max happened again at Apple. The incident occurred with the rear camera's main lens physically vibrating and rattling when users were taking photos or videos in some third-party apps like Snapchat, TikTok, and Instagram. Apple released an iOS 16.0.2 update to fix this issue, indicating a recurrence of the problem within the same organization [132257].
(b) The software failure incident related to the camera shaking glitch on the iPhone 14 Pro and iPhone 14 Pro Max also happened with multiple users of the new devices. Affected users reported the issue on social media platforms like Reddit and Twitter, sharing their experiences of the camera shaking uncontrollably in third-party apps. The widespread nature of the problem across different users indicates that the incident occurred with multiple users and their devices [132257]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase:
- The software failure incident with the iPhone 14 Pro and iPhone 14 Pro Max rear camera shaking issue in third-party apps like Snapchat, TikTok, and Instagram was attributed to a software bug affecting the device's optical image stabilization [132756, 132257].
- Users reported that the camera's main lens physically vibrated and rattled when using these third-party apps, indicating a design flaw or bug in the software that caused the issue [132756, 132257].
(b) The software failure incident related to the operation phase:
- Users experienced the camera shaking glitch during the operation of the iPhone 14 Pro and iPhone 14 Pro Max when using third-party apps, leading to concerns and complaints on platforms like Reddit and Twitter [132756, 132257].
- The issue did not affect the built-in Camera app, suggesting that the problem was specific to the operation or interaction with certain third-party applications [132756, 132257]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the shaking camera issue on the iPhone 14 Pro and iPhone 14 Pro Max was identified as a glitch within the system. Users reported that the rear camera's main lens physically vibrated and rattled when using some third-party apps like Snapchat, TikTok, and Instagram [132756, 132257]. The issue was specifically mentioned to be a software bug affecting the device's optical image stabilization, which was addressed and fixed through the iOS 16.0.2 update released by Apple [132257]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident with the iPhone 14 Pro and iPhone 14 Pro Max, where the rear camera's main lens physically vibrated and rattled when using some third-party apps like Snapchat, TikTok, and Instagram, was attributed to a software bug affecting the device's optical image stabilization [132756, 132257].
- Apple released an iOS 16.0.2 update to fix the camera-shaking glitch, indicating that the issue was related to software rather than human actions [132257].
(b) The software failure incident occurring due to human actions:
- There is no specific mention in the articles about the software failure incident being caused by human actions. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- The incident reported in the articles is related to a hardware issue where the rear camera's main lens physically shakes and rattles when users are taking photos or videos in some third-party apps on the iPhone 14 Pro and iPhone 14 Pro Max [132756, 132257].
- Users experienced the camera shaking uncontrollably and making strange mechanical noises, indicating a physical hardware problem with the camera lens [132756, 132257].
- Some users had to exchange their devices for new ones at Apple Stores due to the hardware issue affecting the camera's ability to focus properly [132756, 132257].
(b) The software failure incident occurring due to software:
- The software failure incident was primarily due to a software bug affecting the device's optical image stabilization, leading to the camera shaking glitch in third-party apps like Snapchat, TikTok, and Instagram [132756, 132257].
- Apple released an iOS 16.0.2 update to fix the camera-shaking glitch and other bugs that had become apparent since the release of iOS 16, indicating that the issue was software-related [132257].
- The update addressed the camera vibration issue specifically when shooting with some third-party apps on the iPhone 14 Pro and iPhone 14 Pro Max, confirming that the root cause was a software bug [132257]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the camera shaking glitch on the iPhone 14 Pro and iPhone 14 Pro Max was non-malicious. The issue was attributed to a software bug affecting the device's optical image stabilization, causing the rear camera's main lens to physically vibrate and rattle when using certain third-party apps like Snapchat, TikTok, and Instagram [132756, 132257]. Apple released an iOS 16.0.2 update to fix this problem, along with other bugs that had surfaced since the release of iOS 16 [132257]. The update aimed to address the camera shaking glitch and improve the overall user experience with the affected devices. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The intent of the software failure incident:
- The software failure incident related to the camera shaking glitch on the iPhone 14 Pro and iPhone 14 Pro Max in some third-party apps like Snapchat, TikTok, and Instagram was not due to poor decisions but rather a software bug affecting the device's optical image stabilization [132756, 132257].
- Apple released an iOS 16.0.2 update to fix the camera shaking glitch and other bugs that arose since the release of iOS 16, indicating that the issue was not caused by poor decisions but rather by unintended software bugs [132257]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the reported issue with the iPhone 14 Pro and iPhone 14 Pro Max rear camera shaking when using certain third-party apps like Snapchat, TikTok, and Instagram. Users experienced the main lens physically vibrating and rattling, leading to blurry images and mechanical noises [132756, 132257]. This issue was attributed to a software bug affecting the device's optical image stabilization, indicating a failure introduced due to a lack of professional competence in the development process.
(b) The accidental software failure incident occurred when some users of the new iPhone 14 Pro and iPhone 14 Pro Max reported the camera shaking glitch while using third-party apps. The cause of the issue was initially unclear, but Apple released the iOS 16.0.2 update to fix the problem and other bugs that emerged after the iOS 16 release [132257]. The update also addressed issues like repeated copy-paste popups and a black display during setup, which were accidental factors contributing to the software failure incident. |
| Duration |
temporary |
(a) The software failure incident related to the camera shaking glitch on the iPhone 14 Pro and iPhone 14 Pro Max was temporary. The issue was caused by a software bug affecting the device's optical image stabilization, specifically when using some third-party apps like Snapchat, TikTok, and Instagram. Apple released an iOS 16.0.2 update to fix the problem, indicating that the failure was not permanent [132257].
(b) The temporary nature of the software failure incident is further supported by the fact that affected users reported that the issue occurred only when using certain third-party apps, while the iPhone's built-in Camera app was not affected. Additionally, users found temporary workarounds like restarting the phone and opening the default Camera app before using the problematic apps to mitigate the camera shaking problem [132756]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident reported in the articles can be categorized as a crash. Users of the new iPhone 14 Pro and iPhone 14 Pro Max experienced a camera-shaking glitch when using third-party apps like Snapchat, TikTok, and Instagram. The rear camera's main lens physically vibrated and rattled, causing blurry images and making a rattling noise, indicating a failure in the system's intended function [132756, 132257].
(b) omission: There is no indication in the articles that the software failure incident was due to the system omitting to perform its intended functions at an instance(s).
(c) timing: The software failure incident was not related to the system performing its intended functions correctly but too late or too early.
(d) value: The software failure incident does not align with a failure due to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident can be categorized as a crash due to the system losing state and not performing its intended functions, specifically causing the rear camera's main lens to physically vibrate and rattle when using certain third-party apps [132756, 132257]. |