| Recurring |
one_organization, multiple_organization |
(a) The software failure incident has happened again at Uber Technologies Inc. In the past, Uber suffered a significant hack in 2016 that exposed the personal information of about 57 million of its customers and drivers [132718].
(b) The software failure incident involving a data breach and cybersecurity issues has also affected other organizations. The hacker claimed to have gained access to security vulnerability information produced by HackerOne for Uber, which could potentially lead to further breaches at the company [132718]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be attributed to the hacker compromising an employee's account on the workplace messaging app Slack and using it to send a message to Uber employees announcing the data breach. This breach led to the shutdown of several internal communications and engineering systems, indicating a vulnerability in the design or implementation of the system that allowed unauthorized access [132718].
(b) The software failure incident related to the operation phase is evident in the fact that an employee was persuaded to hand over a password to the hacker, which ultimately allowed unauthorized access to Uber's systems. This highlights a failure in the operation or misuse of the system, as the employee's actions led to a security breach [132718]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident reported in the articles is primarily within_system. The incident involved a hacker compromising an employee's account on the workplace messaging app Slack, gaining access to internal systems, and posting explicit content on an internal information page for employees [132718]. Additionally, the hacker claimed to have accessed security vulnerability information produced by HackerOne for Uber, indicating a breach within Uber's internal systems [132718]. The incident also led to the shutdown of several internal communications and engineering systems within Uber [132718]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Uber cybersecurity breach was primarily due to non-human actions. A hacker compromised an employee's account on the workplace messaging app Slack and used it to send a message to Uber employees announcing the data breach [132718]. The hacker gained access to internal systems and posted an explicit photo on an internal information page for employees. Additionally, the hacker claimed to have accessed security vulnerability information produced by HackerOne for Uber, which could be used for further breaches [132718].
(b) Human actions also played a role in the software failure incident. An Uber employee was persuaded to hand over a password to the hacker, which allowed the hacker to gain access to Uber's systems [132718]. This human error contributed to the breach, highlighting the importance of employee awareness and cybersecurity training within organizations. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 132718 was primarily due to a cybersecurity incident involving a hacker compromising an employee's account on the workplace messaging app Slack. This breach led to the hacker gaining access to internal systems and posting explicit content on an internal information page for employees. The incident did not mention any hardware-related issues as the root cause of the failure.
(b) The software failure incident in Article 132718 was directly related to software issues, specifically a cybersecurity breach that exploited vulnerabilities in the software systems used by Uber. The hacker gained unauthorized access to internal systems and tools, indicating that the failure originated in the software infrastructure rather than hardware components. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident reported in Article 132718 was malicious in nature. A hacker compromised an employee's account on the workplace messaging app Slack and used it to send a message to Uber employees announcing the data breach. The hacker gained access to internal systems and posted an explicit photo on an internal information page for employees. The hacker also claimed to have accessed security vulnerability information produced by HackerOne for Uber, which could be used for further breaches at the company. The hacker persuaded an Uber employee to hand over a password, allowing access to Uber's systems [132718]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident at Uber appears to be related to poor decisions. The incident involved a hacker compromising an employee's account on the workplace messaging app Slack, which was used to send a message to Uber employees announcing the data breach [132718]. Additionally, the hacker was able to gain access to other internal systems and post explicit content on an internal information page for employees [132718]. This breach was facilitated by an employee being persuaded to hand over a password to the hacker, indicating a failure due to poor decisions made by the employee [132718]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in the article is not attributed to development incompetence. The incident was primarily a cybersecurity breach where a hacker compromised an employee's account on the workplace messaging app Slack and gained access to internal systems of Uber. The hacker was able to post explicit content on an internal information page for employees, indicating a breach of security measures rather than a failure due to development incompetence [132718].
(b) The software failure incident can be categorized as accidental in the sense that an employee was persuaded to hand over a password to the hacker, leading to unauthorized access to Uber's systems. This unauthorized access was not intentional but rather a result of social engineering tactics used by the hacker to exploit human error. The incident was not a deliberate act of incompetence by the development team but rather a breach caused by human error [132718]. |
| Duration |
temporary |
The software failure incident reported in Article 132718 was temporary. The incident involved a cybersecurity breach that forced Uber to shut down several internal communications and engineering systems. Uber mentioned that internal software tools taken after the hack were coming back online, indicating a temporary disruption [132718]. |
| Behaviour |
crash, value, other |
(a) crash: The software failure incident in the Uber cybersecurity breach involved a network breach that forced the company to shut down several internal communications and engineering systems, indicating a crash in the system's functionality [132718].
(b) omission: There is no specific mention of the system omitting to perform its intended functions at an instance in the articles.
(c) timing: The incident does not suggest that the system performed its intended functions too late or too early.
(d) value: The incident involved a hacker compromising an employee's account on Slack and gaining access to internal systems, posting explicit content on an internal information page, indicating a failure in the system performing its intended functions correctly [132718].
(e) byzantine: The behavior of the software failure incident does not align with a byzantine failure scenario.
(f) other: The other behavior observed in this software failure incident is unauthorized access and manipulation of internal systems by a hacker who gained entry through compromising an employee's account, leading to a breach of sensitive information and disruption of normal operations [132718]. |