| Recurring |
multiple_organization |
(a) The software failure incident related to Uber Technologies Inc being targeted by a hacker affiliated with the Lapsus$ hacking group is a unique incident for Uber as there is no mention of a similar incident happening before within the same organization [132717].
(b) The Lapsus$ hacking group, responsible for the cyber attack on Uber, has targeted other firms in the past including Nvidia, Microsoft Corp, and Okta Inc. This indicates that similar incidents have happened before at multiple organizations targeted by the same hacking group [132717]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article. The incident was a cyber attack on Uber Technologies by a hacker affiliated with the Lapsus$ hacking group. The attacker accessed several internal systems by logging into a contractor's Uber account, which led to the shutdown of Uber's internal communication system temporarily. This incident highlights a failure due to contributing factors introduced by system development and procedures to operate or maintain the system [132717].
(b) The software failure incident related to the operation phase is evident in the article as well. The hacker gained access to several employee accounts and tools such as G-Suite and Slack after logging into a contractor's Uber account. This unauthorized access disrupted Uber's internal communication system, forcing employees to use the Salesforce-owned office messaging app Slack. The incident showcases a failure due to contributing factors introduced by the operation or misuse of the system [132717]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident reported in Article 132717 is within_system. The failure was caused by a hacker affiliated with the Lapsus$ hacking group who accessed several internal systems of Uber Technologies, leading to the shutdown of internal communications temporarily. The attacker gained access to employee accounts and tools such as G-Suite and Slack by logging into a contractor's Uber account after manipulating a two-factor login approval request [132717]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Uber cyber attack was primarily due to non-human actions, specifically a hacker affiliated with the Lapsus$ hacking group. The attacker accessed internal systems by logging into a contractor's Uber account after manipulating a two-factor login approval request, gaining access to employee accounts and tools like G-Suite and Slack [132717].
(b) Human actions also played a role in the software failure incident as the contractor accepted the two-factor login approval request multiple times, ultimately giving the hacker access to sensitive internal systems and tools within Uber [132717]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 132717 was not attributed to hardware issues. The incident was a cyber attack carried out by a hacker affiliated with the Lapsus$ hacking group, which led to the shutdown of Uber's internal communication systems. The attacker gained access to internal systems, employee accounts, and tools like G-Suite and Slack by exploiting a contractor's Uber account. This incident was primarily a software failure caused by the cyber attack [132717]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case was malicious. The article reports that a hacker affiliated with the Lapsus$ hacking group was responsible for the cyber attack on Uber Technologies Inc. The attacker accessed several internal systems by logging into a contractor's Uber account, giving them access to employee accounts and tools like G-Suite and Slack. Additionally, the hacker claimed to leak early gameplay footage of a highly anticipated game, "Grand Theft Auto VI," and sought to negotiate a deal with the videogaming company [132717]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident involving Uber Technologies Inc was due to poor decisions made by a contractor who accepted a two-factor login approval request multiple times, ultimately giving the hacker access to several employee accounts and tools such as G-Suite and Slack [132717]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in Article 132717 was not attributed to development incompetence. The incident was primarily caused by a cyber attack carried out by a hacker affiliated with the Lapsus$ hacking group. The attacker gained access to internal systems by compromising a contractor's Uber account through a two-factor login approval request. This indicates that the failure was a result of a deliberate and targeted attack rather than development incompetence [132717].
(b) The software failure incident in Article 132717 was accidental. The incident was caused by a cyber attack orchestrated by a hacker affiliated with the Lapsus$ hacking group. The attacker gained unauthorized access to internal systems by exploiting a contractor's Uber account after they accepted a two-factor login approval request. This indicates that the failure was not accidental but rather a deliberate and malicious act by the hacker [132717]. |
| Duration |
temporary |
The software failure incident reported in Article 132717 was temporary. Uber Technologies Inc experienced a cyber attack by a hacker affiliated with the Lapsus$ hacking group, which forced the ride-hailing company to shut several internal communications temporarily. The incident brought down Uber's internal communication system for a while, and employees were restricted to using the Salesforce-owned office messaging app Slack until the issue was resolved [132717]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident in the article can be categorized as a crash. The cyber attack led to the shutdown of Uber's internal communication system, forcing employees to use alternative platforms like Slack. This indicates a failure of the system to maintain its operational state and perform its intended functions [132717].
(b) omission: There is no specific mention of the software failure incident in the article being related to the omission of performing intended functions at an instance(s) [132717].
(c) timing: The incident does not relate to a timing failure where the system performs its intended functions but at incorrect times [132717].
(d) value: The software failure incident does not involve the system performing its intended functions incorrectly [132717].
(e) byzantine: The incident does not exhibit a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions [132717].
(f) other: The behavior of the software failure incident in the article can be described as a security breach leading to unauthorized access to internal systems, compromising employee accounts and tools. This unauthorized access resulted in the shutdown of internal communications, indicating a disruption in the system's normal operations [132717]. |