| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The article mentions a similar incident occurring on September 22, where some users reported repeated crashes on Instagram. Instagram had apologized to users at that time and resolved the issue the same day. This indicates a recurrence of the software failure incident within the same organization, Meta, which owns Instagram [133586].
(b) The software failure incident having happened again at multiple_organization:
The article does not provide information about a similar incident happening at other organizations or with their products and services. Therefore, it is unknown if this specific software failure incident has occurred at multiple organizations based on the provided articles. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase:
- The Instagram app repeatedly crashed after an update was rolled out across the platform this week, affecting iPhone users on the iOS 16 version of software or later as well as Android phones like Google Pixel, Samsung, and Huawei [133586].
- Online tech sites suggested that the meltdown was caused by an update for Instagram that was rolled out, indicating a failure introduced during the system development or update phase [133586].
(b) The software failure incident related to the operation phase:
- Users reported issues with the Instagram app, such as it failing to work after being opened, login problems, and difficulties in posting content [133586].
- Some users highlighted a glitch where the app icon on their phone screen alerted them to an in-app notification when there wasn't one, indicating operational issues with the system [133586]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident with Instagram crashing repeatedly was attributed to an update for Instagram that was rolled out across the platform [133586]. Users reported issues with the app after the update, with some suggesting that iPhone users on the iOS 16 version of software or later were vulnerable, while those on earlier versions did not have the same problems. Additionally, some Android phones like Google Pixel, Samsung, and Huawei were also affected by the crashes. Suggestions to work around the problem included uninstalling and reinstalling the app and leaving it to run in the background, rather than shutting it down [133586].
(b) outside_system: The article does not provide specific information indicating that the software failure incident was caused by contributing factors originating from outside the system. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
The Instagram app repeatedly crashed, causing frustration among users. The meltdown was suggested to be caused by an update for Instagram that was rolled out across the platform. Some users claimed that iPhone users on the iOS 16 version of software or later were vulnerable, while those on earlier versions did not have the same issues. Additionally, Android phones including Google Pixel, Samsung, and Huawei were also affected by the crashes. Suggestions to work around the problem included uninstalling and reinstalling the app and leaving it to run in the background, rather than shutting it down [133586].
(b) The software failure incident occurring due to human actions:
There is no specific information in the article indicating that the software failure incident was directly caused by human actions. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the article was primarily due to software-related issues. Users experienced crashes, inability to use the app, login issues, and posting content problems, all of which are indicative of software failures [133586]. Additionally, the article mentions that the meltdown was caused by an update for Instagram that was rolled out across the platform, affecting users on different devices and software versions [133586].
(b) The software failure incident was not attributed to hardware issues but rather to software-related problems. Users faced issues with the app itself, such as crashes, login problems, and posting content difficulties, indicating software failures [133586]. The article also highlighted that the problem was caused by an update for Instagram, suggesting a software-related root cause [133586]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to Instagram crashing does not appear to be malicious. Users were frustrated and vented their anger due to the app repeatedly crashing, causing inconvenience and hindrance in using the platform. There is no indication in the article that the failure was due to contributing factors introduced by humans with the intent to harm the system [133586].
(b) The software failure incident seems to be non-malicious in nature. The article mentions that the app repeatedly crashed, causing frustration among users who were unable to access the platform for several days. Normal troubleshooting steps like restarting the phone or reinstalling the app did not resolve the issue. The failure was attributed to an update for Instagram that was rolled out across the platform, affecting both iPhone and Android users. Additionally, the article highlights technical glitches and issues faced by users, indicating a non-malicious nature of the incident [133586]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to Instagram crashing can be attributed to poor decisions made in rolling out an update for the app. The update for Instagram was rolled out across the platform, causing a meltdown that affected users on different devices, particularly iPhone users on the iOS 16 version of software or later. This update led to crashes and malfunctions within the app, frustrating users and causing disruptions in their ability to use the platform effectively [133586]. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the article as frustrated Instagram users experienced repeated crashes and app failures despite normal troubleshooting steps not resolving the issue. Users expressed their anger and frustration towards Meta, the owner of Instagram, for remaining silent on the matter and failing to provide a solution promptly. Additionally, the article mentions that the meltdown was caused by an update for Instagram that was rolled out across the platform, affecting users on different devices and software versions [133586].
(b) The software failure incident related to accidental factors is not explicitly mentioned in the provided article. |
| Duration |
temporary |
The software failure incident reported in Article 133586 was temporary. Users reported that the Instagram app repeatedly crashed, causing frustration and inconvenience. The issue persisted for a few days, with users being effectively locked out for up to three days. Normal troubleshooting steps like restarting the phone or reinstalling the app did not solve the problem. Additionally, the problem was linked to an update for Instagram that was rolled out across the platform, affecting users on specific versions of iOS and Android software. The incident was eventually resolved, indicating that the failure was temporary [133586]. |
| Behaviour |
crash |
(a) crash: The software failure incident reported in the article is related to a crash. Instagram users experienced repeated crashes when trying to use the app, leading to frustration and inability to access the platform for several days [133586].
(b) omission: There is no specific mention of the software failure incident being related to the system omitting to perform its intended functions at an instance(s) in the article [133586].
(c) timing: The software failure incident is not related to the system performing its intended functions correctly, but too late or too early in the article [133586].
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly in the article [133586].
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions in the article [133586].
(f) other: The behavior of the software failure incident reported in the article is mainly characterized by a crash, where the system failed to perform its intended functions and repeatedly crashed, causing frustration among users and businesses relying on the platform [133586]. |