| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The article mentions that less than a week before the Instagram account suspensions incident, there was a significant outage at Meta, the parent company of Instagram. Last Tuesday, WhatsApp, another service owned by Meta, suffered a multi-hour outage affecting users worldwide. The messaging app did not provide an explanation for the fault. This indicates a recurrence of software failure incidents within the same organization (Meta) involving different services like Instagram and WhatsApp [134325].
(b) The software failure incident having happened again at multiple_organization:
The article does not provide specific information about similar software failure incidents happening at other organizations. Therefore, it is unknown if this incident has occurred at multiple organizations based on the provided article. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions the accidental wave of account suspensions on Instagram. Users received notifications stating that their accounts were suspended for not following community guidelines, leading to worries about permanent disablement. This indicates a failure possibly introduced by system development or updates [134325].
(b) The software failure incident related to the operation phase is evident in the article where it discusses the outages reported on Instagram, with users facing issues accessing their accounts. This could be attributed to factors introduced by the operation or misuse of the system, causing inconvenience to users [134325]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident involving Instagram's accidental wave of account suspensions and outages seems to be primarily within the system. The article mentions issues with account suspensions, community guidelines violations, stability problems, and outages directly related to Instagram's operations and platform [134325].
(b) outside_system: There is no explicit mention in the article of contributing factors originating from outside the system leading to the software failure incident. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The article mentions an accidental wave of account suspensions on Instagram, leading to worries about access being curtailed [134325].
- Users reported problems with their accounts being suspended, with notifications citing violations of community guidelines and the possibility of permanent disablement [134325].
- The stability of the service took a dive, with outages reported and even users unaffected by the suspensions noticing a dip in their displayed follower accounts [134325].
(b) The software failure incident occurring due to human actions:
- The article does not specifically mention any human actions contributing to the software failure incident. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident occurring due to hardware:
- There is no specific mention in the article about the software failure incident being caused by hardware issues. The focus of the incident seems to be on accidental account suspensions and outages related to Instagram and Meta services.
(b) The software failure incident occurring due to software:
- The article highlights the software failure incident related to Instagram's accidental wave of account suspensions, which led to concerns among users about their access to the social network [Article 134325].
- The incident is described as users receiving notifications that their accounts were suspended for not following community guidelines, leading to potential permanent disablement of accounts.
- The stability of the service took a dive, with outages reported and users experiencing issues accessing their Instagram accounts.
- The article also mentions a previous significant outage at Meta's WhatsApp without providing an explanation for the fault, indicating software-related issues within the Meta platform. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in the articles does not indicate any malicious intent behind the accidental wave of account suspensions on Instagram. Users were affected by account suspensions that were perceived as accidental, leading to concerns about access to the social network being curtailed permanently. The incident is described as accidental, with Instagram looking into the reasons behind the suspensions and apologizing for the inconvenience caused to users [134325].
(b) The software failure incident is categorized as non-malicious, as there is no indication in the articles of any intentional harm or malicious actions causing the account suspensions and outages on Instagram. The issues are attributed to accidental factors, such as a wave of account suspensions and stability problems affecting user access to the platform [134325]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident reported in Article 134325 seems to align more with the category of "accidental_decisions." The incident describes an accidental wave of account suspensions on Instagram, leading to concerns among users about their access to the social network. The article mentions that Instagram is looking into the reasons behind these account suspensions, indicating that the issue was not a deliberate action but rather a mistake or unintended consequence. Additionally, the article highlights that the stability of the service has taken a dive, with outages reported, further suggesting that the incident was not a result of poor decisions but rather an accidental occurrence. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article.
(b) The software failure incident related to accidental factors is evident in the article. Instagram experienced an accidental wave of account suspensions, leading to concerns among users about their access to the social network. The warning messages sent to affected users indicated that their accounts were suspended for not following community guidelines, potentially leading to permanent disablement. The article highlights that the accidental suspensions caused a significant impact on the stability of the service, with outages reported and a noticeable decrease in displayed follower accounts for unaffected users. Additionally, the article mentions a previous significant outage at Meta, the parent company of Instagram, where WhatsApp also suffered an outage without providing an explanation for the fault. These incidents point towards accidental factors contributing to the software failure incident [134325]. |
| Duration |
temporary |
(a) The software failure incident related to Instagram's accidental wave of account suspensions is temporary. Users received notifications stating that their accounts were suspended for not following community guidelines, with the possibility of permanent disablement if the suspension is upheld. Instagram acknowledged the issue and mentioned they were looking into it, indicating that it was a temporary problem that they were investigating [134325].
(b) The software failure incident related to WhatsApp's multi-hour outage last Tuesday was also temporary. The messaging app did not provide an explanation for the fault, suggesting that it was a temporary issue that affected users worldwide [134325]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The article mentions that users began reporting problems with their Instagram accounts, leading to a wave of account suspensions. The warning messages indicated that the accounts were suspended for not following community guidelines, potentially causing the system to lose state and not perform its intended functions [134325].
(b) omission: The article highlights that users received notifications stating their accounts were suspended for not following community guidelines, which could be seen as the system omitting to perform its intended functions of allowing users to access their accounts without suspension [134325].
(c) timing: The article does not specifically mention any timing-related failures in terms of the system performing its functions too late or too early.
(d) value: The article mentions that some users noticed a significant decrease in their displayed follower accounts, indicating a potential failure in the system performing its intended functions of accurately displaying follower counts [134325].
(e) byzantine: The article does not mention any inconsistent responses or interactions by the system that would classify as a byzantine failure.
(f) other: The other behavior observed in this software failure incident could be related to a glitch or anomaly in the system that led to the accidental wave of account suspensions and the subsequent issues with account access and follower counts [134325]. |