Incident: Pokemon Scarlet and Violet: Performance Issues and Glitches Reported.

Published Date: 2022-12-01

Postmortem Analysis
Timeline 1. The software failure incident in the Pokemon Scarlet and Violet games happened two weeks before the article was published on December 1, 2022 [135662]. Therefore, the software failure incident in the Pokemon Scarlet and Violet games occurred around mid-November 2022.
System 1. Scarlet and Violet Pokemon games [135662]
Responsible Organization 1. Nintendo [135662]
Impacted Organization 1. Pokemon players were impacted by the software failure incident as they experienced various performance issues in the game Scarlet and Violet, including frame rate drops, disappearing character models, and crashes [135662].
Software Causes 1. Software bugs causing constant frame rate drops, disappearing character models, and occasional crashes in Pokemon Scarlet and Violet [135662].
Non-software Causes 1. Overloaded servers or network issues leading to performance issues [135662] 2. Hardware limitations causing frame rate drops and crashes [135662]
Impacts 1. Pokemon players experienced various issues such as constant frame rate drops, disappearing character models, and occasional crashes in Scarlet and Violet [135662]. 2. The problems led to a negative player experience and turned into a meme competition on Twitter to showcase the worst glitches in the game [135662]. 3. The software failure incident prompted Nintendo to issue an apology in the patch notes for the update, acknowledging the issues affecting the game's performance [135662]. 4. The update released to address the software failures was the biggest patch since the game's release two weeks prior, indicating the severity of the issues [135662]. 5. The software failure incident impacted the game's music, which was playing incorrectly due to the issues [135662]. 6. The incident also affected the launch of series 1 of ranked battles through the Battle Stadium, potentially disrupting the gameplay experience for users [135662].
Preventions 1. Thorough testing before the release of the game could have helped prevent the software failure incident [135662]. 2. Implementing better quality assurance processes to catch performance issues, glitches, and crashes during development [135662]. 3. Conducting more extensive user acceptance testing to identify and address potential issues before the game's release [135662].
Fixes 1. Implementing the upcoming update with bug fixes and performance improvements mentioned in the patch notes [135662].
References 1. Patch notes for an update going live sometime Thursday [135662] 2. Nintendo's statement in the patch notes [135662]

Software Taxonomy of Faults

Category Option Rationale
Recurring one_organization (a) The software failure incident has happened again at one_organization: The article mentions that Nintendo apologized for the issues in the patch notes for an update related to the performance problems in the game Scarlet and Violet. This indicates that similar incidents have occurred before with Nintendo's products or services, leading to the need for apologies and updates to address performance issues [135662]. (b) The software failure incident has happened again at multiple_organization: There is no information in the provided article suggesting that the software failure incident has happened again at multiple organizations.
Phase (Design/Operation) design (a) The software failure incident in the article is related to the design phase. Nintendo acknowledged issues affecting the performance of the game, including constant frame rate drops, disappearing character models, occasional crashes, and incorrect music playing. These problems were addressed in a patch update, indicating that the issues were introduced during the development phase of the game [135662]. (b) The article does not provide specific information about the software failure incident being related to the operation phase or misuse of the system.
Boundary (Internal/External) within_system (a) The software failure incident in the article is primarily within_system. The issues mentioned, such as constant frame rate drops, disappearing character models, occasional crashes, and incorrect music playing, are all related to the performance of the game itself. Nintendo acknowledged these problems in the patch notes and mentioned working on improvements to the games [135662].
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the Pokemon Scarlet and Violet games was primarily due to non-human actions, such as constant frame rate drops, disappearing character models, occasional crashes, and issues with music playing incorrectly. These issues were acknowledged by Nintendo in the patch notes, indicating that the problems were introduced without direct human participation [135662]. (b) However, human actions were also involved in addressing the software failure incident, as Nintendo apologized for the inconvenience caused to players and mentioned that they are working on improvements to the games based on feedback from players. The upcoming update, which is the biggest patch since the game's release, includes bug fixes and enhancements to address the performance issues, indicating human intervention in resolving the software failures [135662].
Dimension (Hardware/Software) software (a) The software failure incident in the article is not attributed to hardware issues. Instead, it is related to software performance issues in the Pokemon Scarlet and Violet games. Players have been experiencing problems such as frame rate drops, disappearing character models, occasional crashes, and incorrect music playback [135662]. Nintendo acknowledged these issues and mentioned working on improvements to address the performance problems in the game.
Objective (Malicious/Non-malicious) non-malicious (a) The software failure incident described in the article does not indicate any malicious intent behind the issues experienced by Pokemon players in Scarlet and Violet. The problems mentioned, such as constant frame rate drops, disappearing character models, occasional crashes, and music playing incorrectly, seem to be non-malicious in nature. Nintendo's response, including apologizing for the issues, working on improvements, and releasing a significant patch to address the performance issues, reflects a non-malicious software failure incident [135662].
Intent (Poor/Accidental Decisions) poor_decisions (a) The software failure incident in the article seems to be related to poor_decisions. Nintendo acknowledged the issues in the game's performance, including constant frame rate drops, disappearing character models, occasional crashes, and incorrect music playing. The article mentions that Nintendo apologized for the inconvenience caused by these problems and stated that they are working on improvements to the games to provide players with a positive experience [135662].
Capability (Incompetence/Accidental) accidental (a) The software failure incident in the article is not explicitly attributed to development incompetence. Nintendo acknowledged the issues in the game's performance and mentioned working on improvements to address the glitches and crashes experienced by players. The problems mentioned, such as frame rate drops, disappearing character models, and occasional crashes, seem to be more related to technical issues rather than incompetence in development [135662]. (b) The software failure incident in the article seems to be more accidental in nature. The issues faced by Pokemon players in Scarlet and Violet, such as glitches, crashes, and music playing incorrectly, are described as unintended problems that have turned into a meme competition on Twitter. Nintendo apologized for the inconvenience caused to players and mentioned working on resolving the performance issues through updates, indicating that the failures were accidental rather than intentional [135662].
Duration temporary The software failure incident reported in Article 135662 regarding Pokemon Scarlet and Violet can be categorized as a temporary failure. The article mentions that players are experiencing various issues such as constant frame rate drops, disappearing character models, occasional crashes, and incorrect music playing in the game. Nintendo acknowledged these problems and issued a patch to address these issues, indicating that the failure was temporary and caused by specific circumstances rather than being permanent. The article also mentions that Nintendo is working on improvements and more substantive updates in the coming months to fix the performance issues, further supporting the classification of this incident as temporary [135662].
Behaviour crash, value, other (a) crash: The software failure incident mentioned in the article involves crashes in the Pokemon game Scarlet and Violet. Players have reported experiencing occasional crashes while playing the game, which is a clear indication of a crash-related failure [135662]. (b) omission: The article does not specifically mention any instances of the system omitting to perform its intended functions. Therefore, there is no evidence of an omission-related failure in this context. (c) timing: The article does not provide any information suggesting that the system is performing its intended functions either too late or too early. Hence, there is no indication of a timing-related failure in this case. (d) value: The software failure incident in the article mentions issues such as disappearing character models and music playing incorrectly, indicating that the system is performing its intended functions incorrectly, leading to a value-related failure [135662]. (e) byzantine: The article does not describe the system behaving with inconsistent responses or interactions. Therefore, there is no evidence of a byzantine-related failure in this scenario. (f) other: The other behavior observed in the software failure incident is constant frame rate drops in the game, which can be categorized as a performance issue affecting the overall user experience [135662].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence unknown The consequence of the software failure incident described in the article is mainly related to inconvenience and impact on the gaming experience of the players. Nintendo acknowledged the issues in the game's performance, including constant frame rate drops, disappearing character models, occasional crashes, and incorrect music playing. These issues have led to a negative player experience and have turned into a meme competition on Twitter to highlight the glitches in the game. The article mentions that Nintendo apologized for the inconvenience caused by the performance problems and stated that they are working on improvements to address these issues. There were no observed consequences of the software failure beyond the impact on the gaming experience of the players [135662].
Domain entertainment (a) The software failure incident reported in the article is related to the entertainment industry. Specifically, it pertains to issues experienced by Pokemon players in the games Scarlet and Violet developed by Nintendo [135662].

Sources

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