| Recurring |
one_organization |
(a) This software failure incident has happened again at Samsung. The article mentions that this latest touchscreen issue with the Samsung Galaxy S9 and S9 Plus is not the first time Samsung has faced problems with its devices. It references the exploding batteries in the Note 7 from the previous year, which tarnished the brand's reputation and led to significant financial losses for the company [68991].
(b) There is no information in the provided article about this software failure incident happening at multiple organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the reported touchscreen issues with the Samsung Galaxy S9 and S9 Plus. Users have been experiencing 'dead spots' on the screen, indicating a design flaw or fault in the touchscreen functionality [68991].
(b) The software failure incident related to the operation phase is evident in users' complaints about the touchscreen not responding to touch or having dead spots. This could be due to factors introduced during the operation or misuse of the device, leading to the reported issues [68991]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the dead spots on the screen of the Samsung Galaxy S9 and S9 Plus is categorized as within_system. The issue with the touchscreen responsiveness was reported by users who experienced dead spots on their screens, indicating a problem originating from within the system itself [68991]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident related to non-human actions in this case is the touchscreen responsiveness issue reported by users of the Samsung Galaxy S9 and S9 Plus. Users complained about 'dead spots' on the screen where parts of the screen were not responding to touch, indicating a hardware or software issue with the touchscreen functionality [68991].
(b) The software failure incident related to human actions in this case involves users attempting to resolve the touchscreen issue by resetting the phone or adjusting sensitivity settings. Additionally, Samsung responded to the problem by investigating and working with affected customers to address the touchscreen responsiveness issues, indicating human intervention in the troubleshooting and resolution process [68991]. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident related to hardware:
- The article reports that users of the Samsung Galaxy S9 and S9 Plus are experiencing 'dead spots' on the screen, where parts of the screen are not responding to touch [68991].
- Users have complained about dead spots on the screen, indicating a hardware-related issue with the touchscreen functionality of the devices.
- Samsung has acknowledged the reports and is investigating the touchscreen responsiveness issues, suggesting a potential hardware problem with the screens of the phones.
(b) The software failure incident related to software:
- The article does not specifically mention any software-related issues contributing to the touchscreen problems experienced by users of the Samsung Galaxy S9 and S9 Plus.
- The focus of the reported incidents is on dead spots on the screen and touchscreen responsiveness issues, which are more indicative of hardware-related problems rather than software-related failures.
- Therefore, there is no direct evidence in the article to suggest that the software played a role in the reported failure incidents. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to the Samsung Galaxy S9 and S9 Plus touchscreen issues does not appear to be malicious. Users reported 'dead spots' on the screen where parts of the screen were not responding to touch, leading to complaints and the need for replacements [68991]. Samsung responded by investigating the reports and working with affected customers to address the touchscreen responsiveness issues. There is no indication in the article that the touchscreen problems were caused by malicious intent to harm the system.
(b) The software failure incident can be categorized as non-malicious. The reported touchscreen issues on the Samsung Galaxy S9 and S9 Plus were likely due to technical faults or defects in the devices, as users mentioned dead spots on the screen and the need for replacements [68991]. The article does not suggest any intentional actions to harm the system but rather highlights the impact on customer experience and the company's efforts to address the problem. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the touchscreen issues on the Samsung Galaxy S9 and S9 Plus can be attributed to poor_decisions. Samsung launched its flagship phones with a touchscreen problem where users reported 'dead spots' on the screen that were unresponsive to touch. This issue led to dissatisfaction among customers and tarnished the brand's reputation, especially after the Note 7 battery explosions incident. Samsung's decision to release the phones with touchscreen problems without proper testing or quality control measures in place can be considered a poor decision [68991]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article. Therefore, it is unknown if the failure was due to contributing factors introduced due to lack of professional competence by humans or the development organization.
(b) The software failure incident related to accidental factors is evident in the article. Users reported 'dead spots' on the screen of the Samsung Galaxy S9 and S9 Plus handsets, indicating a hardware or software issue that occurred accidentally [68991]. |
| Duration |
temporary |
From the provided article [68991], the software failure incident related to the touchscreen issues on the Samsung Galaxy S9 and S9 Plus can be categorized as a temporary failure. Users reported dead spots on the screen that were not responding to touch, indicating a specific issue affecting certain devices rather than a permanent widespread problem. Samsung acknowledged the reports and was investigating the touchscreen responsiveness issues, suggesting that the problem was not inherent in all devices but rather limited to a subset of phones. Users mentioned receiving replacement phones or resolving the problem through resets or adjustments, indicating that the failure was not permanent but rather temporary and potentially fixable. |
| Behaviour |
crash, omission, value, other |
(a) crash: The software failure incident in the Samsung Galaxy S9 and S9 Plus phones can be categorized as a crash. Users reported "dead spots" on the screen where parts of the screen were not responding to touch, leading to a loss of functionality [68991].
(b) omission: The software failure incident can also be categorized as an omission. Users mentioned that some parts of the screen were not responding to touch, indicating that the system was omitting to perform its intended functions at those instances [68991].
(c) timing: There is no specific indication in the article that the software failure incident was related to timing issues.
(d) value: The software failure incident can be categorized as a value failure. Users reported that the touchscreen was not functioning correctly, with dead spots and unresponsive areas, leading to incorrect performance of the intended touch functions [68991].
(e) byzantine: The software failure incident does not align with a byzantine failure, which involves inconsistent responses and interactions.
(f) other: The other behavior observed in this software failure incident is a loss of sensitivity in the touchscreen, requiring some users to reset the device or adjust sensitivity settings to temporarily resolve the issue. However, for most users, the problem persisted, necessitating the need for a replacement phone [68991]. |