Incident: Faulty Backup Camera System in 2019 Toyota RAV4 Models

Published Date: 2019-08-20

Postmortem Analysis
Timeline 1. The software failure incident with the faulty backup camera in the 2019 Toyota RAV4 and RAV4 Hybrid models happened between May 27, 2019, and July 27, 2019 [88663].
System 1. Backup camera system in the 2019 Toyota RAV4 and RAV4 Hybrid models [Article 88663]
Responsible Organization 1. Toyota - Toyota was responsible for causing the software failure incident in the 2019 RAV4 and RAV4 Hybrid models due to a fault in the backup camera system [88663].
Impacted Organization 1. Owners of 2019 Toyota RAV4 and RAV4 Hybrid vehicles were impacted by the software failure incident related to the faulty backup camera [88663].
Software Causes 1. The software cause of the failure incident in the Toyota RAV4 and RAV4 Hybrid backup camera issue was traced to a damaged electrical connector affecting the backup camera functionality [88663].
Non-software Causes 1. Damaged electrical connector in the backup camera system [Article 88663]
Impacts 1. The impacted Toyota RAV4 and RAV4 Hybrid models experienced a faulty backup camera system, leading to the camera not activating and displaying on the interior touchscreen as intended when the driver selects reverse gear [88663].
Preventions 1. Implementing thorough quality control checks during the manufacturing process to ensure the proper functioning of all components, including the backup camera system [88663]. 2. Conducting rigorous testing of the audio display unit to detect any potential issues with the electrical connectors that could lead to malfunctions in the backup camera system [88663]. 3. Regularly monitoring and analyzing feedback from customers regarding the performance of the backup camera system to proactively identify any emerging issues before they escalate into a widespread problem [88663].
Fixes 1. Technicians checking the backup camera system and replacing the audio display unit if necessary [Article 88663].
References 1. National Highway Traffic Safety Administration (NHTSA) [Article 88663]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The article does not mention any previous incidents of a similar software failure within Toyota or with its products and services. Therefore, there is no evidence of this specific software failure incident happening again at Toyota. (b) The article does not provide information about similar incidents happening at other organizations or with their products and services. Hence, there is no indication of this specific software failure incident occurring again at multiple organizations.
Phase (Design/Operation) design (a) The software failure incident in the article can be attributed to the design phase. The issue with the backup camera in the Toyota RAV4 and RAV4 Hybrid models was traced back to a damaged electrical connector that occurred during a part check, where one of the pins on the audio display unit may have bent in a way that affects the backup camera. This design flaw led to the backup camera not activating when the driver selects the reverse gear, as it's supposed to [88663].
Boundary (Internal/External) within_system (a) within_system: The software failure incident related to the backup camera issue in the Toyota RAV4 and RAV4 Hybrid was traced back to a damaged electrical connector within the vehicle's audio display unit. Specifically, one of the pins on the audio display unit may have bent in a way that affects the backup camera functionality when the driver selects the reverse gear. This issue originates from within the system of the vehicle itself, leading to the backup camera not activating as intended [88663].
Nature (Human/Non-human) non-human_actions (a) The software failure incident in the article is related to a non-human action. The issue with the backup camera in the Toyota RAV4 and RAV4 Hybrid models was traced back to a damaged electrical connector, specifically a bent pin on the audio display unit. This physical damage to the connector led to the backup camera not activating properly when the driver selected reverse gear, indicating a failure introduced without human participation [88663].
Dimension (Hardware/Software) hardware (a) The software failure incident in the article is related to hardware. Toyota's recall of the 2019 RAV4 and RAV4 Hybrid is due to a fault in the backup camera system, specifically traced back to a damaged electrical connector and a bent pin on the audio display unit affecting the backup camera functionality [88663].
Objective (Malicious/Non-malicious) non-malicious (a) The articles do not mention any malicious intent related to the software failure incident. The issue with the backup camera in the Toyota RAV4 and RAV4 Hybrid models is attributed to a damaged electrical connector and a bent pin on the audio display unit, which affects the activation of the backup camera when the driver selects reverse gear. This indicates a non-malicious software failure incident [88663].
Intent (Poor/Accidental Decisions) The software failure incident related to the backup camera issue in the Toyota RAV4 and RAV4 Hybrid models does not indicate any specific poor decisions or accidental decisions that led to the fault. The issue was traced back to a damaged electrical connector, specifically a bent pin on the audio display unit, which affected the backup camera functionality when the driver selected reverse gear. This issue seems to be more related to a manufacturing or design flaw rather than poor or accidental decisions [88663].
Capability (Incompetence/Accidental) accidental (a) The software failure incident in the article is not related to development incompetence. The issue with the backup camera in the Toyota RAV4 and RAV4 Hybrid was traced back to a damaged electrical connector, specifically a bent pin on the audio display unit that affects the backup camera functionality. This issue was not due to lack of professional competence but rather a physical fault in the connector [88663]. (b) The software failure incident in the article is more aligned with an accidental failure. The backup camera issue in the Toyota RAV4 and RAV4 Hybrid was not intentional but rather a result of a damaged electrical connector, specifically a bent pin on the audio display unit that affected the backup camera functionality. This issue was accidental in nature rather than a deliberate act of sabotage or malice [88663].
Duration temporary (a) The software failure incident in this case appears to be temporary rather than permanent. The issue with the backup camera in the Toyota RAV4 and RAV4 Hybrid models is attributed to a damaged electrical connector causing the backup camera not to activate when the driver selects reverse gear. This specific issue affects a limited number of vehicles (less than 1% of the models) manufactured between May 27, 2019, and July 27, 2019. Toyota is addressing this issue through a recall campaign where affected vehicles will receive a new audio display unit free of charge, indicating that the failure is not permanent but rather a temporary issue that can be rectified through a hardware replacement process [88663].
Behaviour omission (a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions. The issue with the backup camera in the Toyota RAV4 models is related to a damaged electrical connector causing the backup camera not to activate when the driver selects the reverse gear [88663]. (b) omission: The software failure incident can be categorized as an omission where the system omits to perform its intended functions at an instance(s). In this case, the backup camera fails to display on the interior touchscreen as it's supposed to when the driver selects the reverse gear due to the damaged electrical connector issue [88663]. (c) timing: The software failure incident is not related to timing, where the system performs its intended functions correctly but too late or too early. The issue with the backup camera in the Toyota RAV4 models is more about the camera not activating when it should rather than a timing-related problem [88663]. (d) value: The software failure incident is not about the system performing its intended functions incorrectly. The issue with the backup camera in the Toyota RAV4 models is more about the camera not activating at all when the driver selects the reverse gear due to the damaged electrical connector [88663]. (e) byzantine: The software failure incident is not characterized by a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. The issue with the backup camera in the Toyota RAV4 models is more straightforward, related to a specific hardware fault causing the camera not to activate as intended [88663]. (f) other: The software failure incident does not exhibit any other behavior outside of the options provided. It is a specific issue with the backup camera system in the Toyota RAV4 models caused by a damaged electrical connector affecting the camera's activation when the reverse gear is selected [88663].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence property The consequence of the software failure incident in the article is related to property. The faulty backup camera in the Toyota RAV4 models impacted people's material goods (cars) as they needed to be brought to a dealership for inspection and potential replacement of the audio display unit [88663].
Domain transportation (a) The failed system in this incident was related to the transportation industry, specifically affecting Toyota vehicles like the RAV4 and RAV4 Hybrid [88663].

Sources

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