Incident: PC Performance Issues in Deathloop Game Prompt Player Backlash

Published Date: 2021-09-14

Postmortem Analysis
Timeline 1. The software failure incident with Deathloop on PC happened around September 14, 2021, as reported in Article 119006.
System 1. PC release of Deathloop 2. Graphics card drivers
Responsible Organization 1. Arkane Studios and publisher Bethesda were responsible for causing the software failure incident in the Deathloop game release for PC [119006].
Impacted Organization 1. PC players of the game Deathloop [119006]
Software Causes 1. Visual bugs and annoyances affecting gameplay experience, such as inconsistent frame rate, visual stutters, and graphics disappearing [119006]. 2. Heightened visual stutters for players using a controller instead of keyboard and mouse, impacting the flow and pace of the game [119006]. 3. Players getting stuck in frozen menu screens and being unable to load up the game at launch [119006].
Non-software Causes 1. Hardware compatibility issues with controllers causing visual stutters during gameplay [119006] 2. Graphics disappearing during gameplay [119006] 3. Players getting stuck in frozen menu screens [119006]
Impacts 1. PC players experienced various technical issues with Deathloop, including inconsistent frame rates, visual stutters, and graphics disappearing during gameplay [119006]. 2. Some players using controllers instead of keyboard and mouse reported heightened visual stutters, affecting the flow and pace of the game [119006]. 3. Players encountered issues such as getting stuck in frozen menu screens and being unable to load the game at launch [119006]. 4. The software failure incident led to some fans seeking refunds from Steam due to the disruptive gameplay experiences [119006].
Preventions 1. Thorough testing: Conducting comprehensive testing, including performance testing, compatibility testing, and user acceptance testing, could have helped identify and address the technical issues before the PC release [119006]. 2. Early user feedback: Involving a group of beta testers or early access players to provide feedback on the game's performance and functionality could have allowed the developers to address issues before the widespread release [119006]. 3. Prioritizing quality assurance: Implementing a robust quality assurance process that includes rigorous bug tracking, monitoring, and resolution could have helped prevent the visual bugs, stutters, and gameplay issues experienced by players [119006].
Fixes 1. Turning off specific graphical options like v-sync and ray tracing, and adjusting Nvidia GPU settings within the control panel could alleviate the current batch of PC issues experienced by players of Deathloop [119006].
References 1. Forums such as Reddit, ResetEra, and the Steam message boards [119006]

Software Taxonomy of Faults

Category Option Rationale
Recurring unknown (a) The software failure incident related to Deathloop's technical issues on PC does not indicate a similar incident happening again within the same organization (Arkane Studios) or with its products and services. The focus is on the specific issues faced by PC players with the release of Deathloop [119006]. (b) The article does not mention any similar incident happening again at other organizations or with their products and services. The discussion is centered around the technical issues faced by PC players with the release of Deathloop from Arkane Studios [119006].
Phase (Design/Operation) design, operation (a) The software failure incident related to the design phase can be seen in the article [119006]. The article mentions that PC players of the game Deathloop have been experiencing technical issues such as inconsistent frame rates, visual stutters, graphics disappearing, and gameplay disruptions. These issues are attributed to the PC release's apparent technical issues, indicating that there may have been contributing factors introduced during the system development or updates that led to these problems. (b) The software failure incident related to the operation phase is evident in the article [119006] as well. Players have reported issues such as getting stuck in frozen menu screens and being unable to load the game at launch. Additionally, some players using controllers instead of keyboard and mouse have described heightened visual stutters impacting the gameplay experience. These issues seem to be linked to the operation or misuse of the system, affecting the flow and pace of the game during action sequences.
Boundary (Internal/External) within_system (a) within_system: The software failure incident related to Deathloop's PC release is primarily within the system. The article mentions various technical issues experienced by PC players, such as inconsistent frame rates, visual stutters, graphics disappearing, controller-related problems, frozen menu screens, and loading issues. These issues directly impact the gameplay experience and are specific to the software itself [119006]. (b) outside_system: There is no explicit mention in the article of contributing factors originating from outside the system leading to the software failure incident.
Nature (Human/Non-human) non-human_actions, human_actions (a) The software failure incident in the Deathloop game was primarily due to non-human actions, such as technical issues and bugs within the game itself. PC players reported issues like inconsistent frame rates, visual stutters, graphics disappearing, frozen menu screens, and difficulty loading the game, which affected the gameplay experience [119006]. These issues were not intentionally introduced by human actions but were inherent to the software's design or implementation. (b) However, human actions also played a role in addressing the software failure incident. Some players took it upon themselves to find fixes for the game by sharing their PC specs, comparing settings that worked for them, and suggesting adjustments like turning off specific graphical options and tweaking Nvidia GPU settings to alleviate the issues [119006]. Additionally, users sought refunds from Steam due to the disruptive nature of the technical problems, indicating a human response to the software failure incident.
Dimension (Hardware/Software) hardware, software (a) The software failure incident related to hardware: - The article mentions that some players using a controller instead of the keyboard and mouse experienced heightened visual stutters, impacting the flow and pace of the game during action sequences. This issue could be related to hardware compatibility or performance with the controller setup [119006]. (b) The software failure incident related to software: - The article highlights various technical issues experienced by PC players with Deathloop, such as inconsistent frame rates, visual stutters, graphics disappearing, frozen menu screens, and difficulty loading the game. These issues point towards software-related problems within the game itself, affecting the gameplay experience for users [119006].
Objective (Malicious/Non-malicious) non-malicious (a) The article does not mention any malicious intent or actions contributing to the software failure incident related to Deathloop. It primarily focuses on technical issues, bugs, and glitches experienced by PC players, as well as efforts by fans to find fixes and workarounds for the problems [119006]. (b) The software failure incident related to Deathloop is categorized as non-malicious. The issues reported by PC players are related to technical problems such as inconsistent frame rates, visual stutters, graphics disappearing, gameplay disruptions, and controller-related issues. These issues are described as disrupting the gaming experience and prompting users to seek refunds, but there is no indication of any intentional harm to the system [119006].
Intent (Poor/Accidental Decisions) poor_decisions, accidental_decisions From the provided article [119006], the software failure incident related to the game Deathloop on PC seems to involve both poor decisions and accidental decisions: 1. Poor Decisions: - The article mentions that some players are experiencing issues such as inconsistent frame rates, visual stutters, and graphics disappearing, which are impacting the gameplay experience. These issues could be attributed to poor decisions in the game development process, such as inadequate testing or optimization before the release. - Players have reported being stuck in frozen menu screens and unable to load the game at launch, indicating potential issues with the game's stability and performance that could have been avoided with better decision-making during development. 2. Accidental Decisions: - Some players using controllers instead of keyboard and mouse have described heightened visual stutters during action sequences, affecting the flow of the game. This unintended consequence could be seen as an accidental decision that negatively impacts the user experience. - Users are trying to find workarounds and fixes for the issues by adjusting graphical settings and Nvidia GPU settings, indicating that these issues were not intentional but rather unexpected outcomes of the game's release on PC. Overall, the software failure incident in Deathloop on PC appears to involve a combination of poor decisions in development processes leading to technical issues and accidental decisions resulting in unexpected gameplay disruptions.
Capability (Incompetence/Accidental) development_incompetence, accidental (a) The software failure incident related to development incompetence is evident in the article as PC players of the game Deathloop reported various technical issues affecting their gameplay experience. These issues included inconsistent frame rates, visual stutters, graphics disappearing, players getting stuck in frozen menu screens, and being unable to load the game at launch [119006]. These issues indicate a lack of professional competence in ensuring the smooth functioning of the game on the PC platform. (b) The software failure incident related to accidental factors is also apparent in the article, as some players described experiencing heightened visual stutters when using a controller instead of a keyboard and mouse, impacting the flow and pace of the game during action sequences. Additionally, users on forums like Steam and ResetEra shared their unique PC specs and compared settings to identify potential fixes for the issues, such as turning off specific graphical options like v-sync and ray tracing, and adjusting Nvidia GPU settings within the control panel [119006]. These accidental factors contributed to the disruptions in the gameplay experience for players.
Duration temporary (a) The software failure incident related to Deathloop on PC seems to be temporary rather than permanent. The article mentions that PC players are experiencing issues such as inconsistent frame rate, visual stutters, graphics disappearing, heightened visual stutters with controllers, frozen menu screens, and difficulty loading the game at launch. Players are actively trying to find fixes by adjusting settings like turning off v-sync and ray tracing, and tweaking Nvidia GPU settings. Additionally, the developers are expected to release patches for the game in the immediate future to address these issues, indicating that the problems are not permanent but can be resolved with updates [119006].
Behaviour crash, value, other (a) crash: The article mentions that some players have experienced issues such as getting stuck in frozen menu screens and being unable to load up the game at launch, indicating a crash scenario where the system loses state and fails to perform its intended functions [119006]. (b) omission: The article does not specifically mention instances where the system omits to perform its intended functions at an instance(s). (c) timing: The article does not mention any issues related to the system performing its intended functions correctly but too late or too early. (d) value: Some players have described experiencing visual stutters that impact the flow and pace of the game during action-focused sequences, indicating a failure where the system performs its intended functions incorrectly [119006]. (e) byzantine: The article does not mention any issues related to the system behaving erroneously with inconsistent responses and interactions. (f) other: The article mentions that players have reported issues such as inconsistent frame rates, visual stutters, and graphics disappearing, which could be categorized as other behavior not fitting into the specific options provided [119006].

IoT System Layer

Layer Option Rationale
Perception None None
Communication None None
Application None None

Other Details

Category Option Rationale
Consequence unknown (a) death: People lost their lives due to the software failure (b) harm: People were physically harmed due to the software failure (c) basic: People's access to food or shelter was impacted because of the software failure (d) property: People's material goods, money, or data was impacted due to the software failure (e) delay: People had to postpone an activity due to the software failure (f) non-human: Non-human entities were impacted due to the software failure (g) no_consequence: There were no real observed consequences of the software failure (h) theoretical_consequence: There were potential consequences discussed of the software failure that did not occur (i) other: Was there consequence(s) of the software failure not described in the (a to h) options? What is the other consequence(s)? The articles do not mention any consequences such as death, harm, impact on basic needs, property loss, or non-human entities being affected due to the software failure incident related to the game Deathloop [119006]. The main consequences discussed revolve around the technical issues experienced by players, impacting their gameplay experience and prompting some to seek refunds or find workarounds for the problems.
Domain entertainment (a) The software failure incident reported in the article is related to the entertainment industry. The incident involves technical issues experienced by PC players while playing the game Deathloop, developed by Arkane Studios [119006]. The game's performance issues, such as inconsistent frame rates, visual stutters, and graphics disappearing, have prompted players to seek refunds and share their experiences on forums like Reddit, ResetEra, and Steam message boards. Players have also reported gameplay disruptions, frozen menu screens, and loading problems, impacting the overall gaming experience [119006].

Sources

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