| Recurring |
one_organization |
(a) The software failure incident of Jamie Oliver's website being hacked has happened again at the same organization. The incident was described as a low-level malware problem that was quickly dealt with, and the site is now safe to use. The team at jamieoliver.com mentioned that they regularly check the website for vulnerabilities and quickly address any issues found. Additionally, the spokesperson for Jamie Oliver group apologized to anyone who was worried after visiting the site [33673, 33686].
(b) There is no information in the provided articles about the software failure incident happening again at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the articles. The incident occurred due to hackers compromising Jamie Oliver's website by embedding malicious files that could take control of visitors' computers. The attack was facilitated by bugs in Flash, Microsoft's Silverlight, and Java, indicating vulnerabilities in the design and development of the website [33673, 33686].
(b) The software failure incident related to the operation phase is evident in the articles as well. Users were exposed to potential malware attacks when visiting Jamie Oliver's website, highlighting the impact of the operation or misuse of the system on the security of users' computers. The attackers could install malware on users' computers, leading to further malicious activities, showcasing the consequences of operational vulnerabilities [33673, 33686]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident involving Jamie Oliver's website being hacked was due to contributing factors that originated from within the system. The incident was caused by a compromised JavaScript hosted on jamieoliver.com, which was either a legitimate script injected with additional content or a rogue script altogether [33686]. Additionally, the malware injection was described as a well-hidden malicious injection in the site itself, indicating that the issue stemmed from vulnerabilities within the website's system [33673].
(b) outside_system: The software failure incident was also influenced by contributing factors that originated from outside the system. Hackers compromised the website by embedding another website directly into it, which then attacked users' computers through vulnerabilities in Flash, Microsoft's Silverlight, and Java [33686]. This external attack led to the installation of malware on users' computers, demonstrating how external factors played a role in the incident. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurred due to non-human actions, specifically a hack on Jamie Oliver's website. The website was compromised by hackers who injected malicious files and links, exposing visitors to potential malware attacks [33673, 33686].
(b) The software failure incident was also influenced by human actions. The hackers gained access to the website either through a compromised plugin or stolen login details. Additionally, the site operators had to take action to clean the site and address the malware issue, indicating human intervention in response to the incident [33686]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the articles was primarily due to a software issue rather than hardware. The incident involved hackers compromising Jamie Oliver's website by injecting malicious files and scripts, which could take control of visitors' computers [33673, 33686]. The attack exploited vulnerabilities in software components like Flash, Microsoft's Silverlight, and Java, indicating that the root cause of the failure was related to software vulnerabilities rather than hardware issues. The compromised JavaScript on the website was a key factor in the incident, highlighting a software-based attack vector. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. Hackers compromised Jamie Oliver's website by injecting malicious files that could take control of visitors' computers. The attack involved serving malicious files through compromised plugins or stolen login details, leading to the installation of malware on users' computers. The attackers could use the compromised computers for further malicious activities like launching attacks, stealing data, and sending spam [33673, 33686]. |
| Intent (Poor/Accidental Decisions) |
unknown |
(a) The intent of the software failure incident:
- The software failure incident involving Jamie Oliver's website being hacked was not due to accidental decisions but rather poor decisions made by hackers who compromised the site with malicious files [33673, 33686].
- Hackers intentionally injected malware into the website, aiming to take control of users' computers and potentially launch further attacks [33673, 33686].
- The attack was described as a well-hidden malicious injection in the site itself, indicating a deliberate and calculated action by the hackers [33673].
- The attackers exploited vulnerabilities in plugins like Flash, Microsoft's Silverlight, and Java to carry out their malicious activities, demonstrating a premeditated intent to compromise the website [33686]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident reported in the news articles was not attributed to development incompetence. The incident was caused by hackers compromising Jamie Oliver's website, injecting malicious files, and potentially exposing visitors to malware attacks [33673, 33686].
(b) The software failure incident was accidental in nature as it was a result of hackers gaining unauthorized access to the website and embedding malicious content, rather than being a result of incompetence in the development process [33673, 33686]. |
| Duration |
temporary |
(a) The software failure incident in the articles was temporary. The incident involved the Jamie Oliver website being hacked and serving malicious files to visitors, potentially exposing them to malware attacks. The security experts identified the malware injection on the site and the site operators quickly removed the bug to make the site safe to use again. The incident was described as a low-level malware problem that was dealt with promptly, and the team expressed confidence that no data had been compromised [33673, 33686]. |
| Behaviour |
omission, value, other |
(a) crash: The articles do not mention a crash as the behavior of the software failure incident.
(b) omission: The software failure incident in the articles can be categorized as an omission. Hackers compromised Jamie Oliver's website by serving malicious files to visitors, which could take control of their computers. This resulted in the system omitting to perform its intended functions of providing a safe browsing experience for users [33673, 33686].
(c) timing: The articles do not mention timing as the behavior of the software failure incident.
(d) value: The software failure incident can be categorized as a value failure. The attackers installed malware on users' computers, leading to the installation of more malicious software. This incorrect behavior of the system in allowing the installation of harmful software can be considered a value failure [33686].
(e) byzantine: The articles do not mention a byzantine behavior as the software failure incident.
(f) other: The software failure incident can be categorized as a security breach. Hackers compromised the website, injected malicious content, and potentially took control of users' computers. This unauthorized access and manipulation of the system's security can be considered as another behavior of the software failure incident [33673, 33686]. |