| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
In the case of the software failure incident with Batman: Arkham Knight, Warner Bros. Interactive Entertainment faced issues with the PC version of the game, leading to its voluntary removal from the Steam digital distribution network [37023]. This incident reflects a situation where the same organization encountered software failure issues with one of its products.
(b) The software failure incident having happened again at multiple_organization:
The article does not provide information about similar incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the case of Batman: Arkham Knight on PC. The game faced performance issues such as audio glitches, frame rate drops, and freezing, particularly for users with AMD graphics cards. This indicates that there were contributing factors introduced during the system development or updates that led to these issues [37023].
(b) The software failure incident related to the operation phase is evident in the complaints from gamers about the performance issues they faced while playing Batman: Arkham Knight on PC. Issues like audio glitches, frame rate drops, and freezing were experienced during the operation or use of the system, indicating problems introduced during the operation or misuse of the game [37023]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to Batman: Arkham Knight can be categorized as within_system. The issues such as audio glitches, frame rate drops, and freezing were prevalent for PC gamers using AMD graphics cards [37023]. Warner Bros. Interactive Entertainment acknowledged the performance issues and made the decision to voluntarily remove the PC version of the game from the Steam digital distribution network to address these issues internally [37023]. Additionally, Rocksteady Studios, the developer of the game, also took the complaints seriously and was working on a fix for the PC version [37023]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the case of Batman: Arkham Knight was primarily due to non-human actions, specifically technical issues within the game itself. Players experienced performance issues such as audio glitches, frame rate drops, and freezing, particularly on PCs with AMD graphics cards [37023].
(b) However, human actions were also involved in addressing the failure. Warner Bros. Interactive Entertainment made the decision to voluntarily remove the PC version of the game from the Steam digital distribution network in response to the complaints and issues reported by gamers. They acknowledged the problems, apologized to the players, and announced that they were working on an updated version of the game to address the issues [37023]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The PC version of Batman: Arkham Knight faced performance issues, particularly prevalent for people using AMD graphics cards in their gaming PCs [37023].
- The problems included audio glitches, frame rate drops, and freezing, indicating issues that could be related to hardware compatibility [37023].
(b) The software failure incident related to software:
- Warner Bros. Interactive Entertainment made the decision to voluntarily remove the PC version of Batman: Arkham Knight from the Steam digital distribution network due to performance issues [37023].
- Rocksteady Studios acknowledged the reports of PC issues and stated that they were taking the complaints "very seriously," indicating that the issues were related to software aspects of the game [37023]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident related to Batman: Arkham Knight was non-malicious. The issues experienced by PC gamers, such as audio glitches, frame rate drops, and freezing, were not intentional but rather resulted from technical problems with the game's performance on PC, particularly with AMD graphics cards [37023]. Warner Bros. Interactive Entertainment and Rocksteady Studios acknowledged the issues and were working on an updated version of the game to address the performance issues, indicating a non-malicious intent to resolve the problems and provide a better gaming experience for users. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the removal of the PC version of Batman: Arkham Knight from the Steam digital distribution network was primarily due to poor decisions made by Warner Bros. Interactive Entertainment. The decision to release the game despite significant performance issues such as audio glitches, frame rate drops, and freezing on PC, particularly for users with AMD graphics cards, led to a wave of complaints from gamers [37023]. Warner Bros. acknowledged the issues and decided to voluntarily remove the game from Steam, apologizing to fans for the poor performance and assuring them that an updated version addressing the problems would be released [37023]. This incident highlights the negative impact of launching a highly anticipated game with technical issues, causing frustration among players and tarnishing the reputation of the game and the company.
(b) The software failure incident can also be attributed to accidental decisions or unintended consequences. The problems faced by PC gamers with Batman: Arkham Knight were not intentional but rather arose from unforeseen technical issues that affected the gameplay experience. The glitches, frame rate drops, and freezing reported by users were not part of the intended design of the game but were accidental outcomes that negatively impacted the player's enjoyment [37023]. The need for an updated version to address these issues indicates that the problems were unintended and required corrective action to rectify the situation. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the case of the PC version of Batman: Arkham Knight. The game faced significant performance issues, including audio glitches, frame rate drops, and freezing, particularly for users with AMD graphics cards. This indicates a lack of thorough testing and optimization for a wide range of hardware configurations, showcasing a failure in professional competence during the development process [37023].
(b) The accidental nature of the software failure incident is highlighted by the fact that Warner Bros. Interactive Entertainment voluntarily removed the PC version of Batman: Arkham Knight from the Steam digital distribution network due to the complaints and issues reported by users. The decision to pull the game just one day after its release demonstrates an unintentional introduction of issues that affected the gameplay experience for PC users [37023]. |
| Duration |
temporary |
(a) The software failure incident related to Batman: Arkham Knight on PC was temporary. The PC version of the game was voluntarily removed from the Steam digital distribution network due to performance issues just one day after its release [37023]. Warner Bros. Interactive Entertainment and Rocksteady Studios acknowledged the issues and were working on an updated version to address the glitches and hardware incompatibility problems experienced by gamers using AMD graphics cards [37023]. The companies were actively working on a fix to resolve the playability issues, and the game was expected to return to Steam once the patch was rolled out [37023]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident in the article is related to a crash. The PC version of Batman: Arkham Knight was voluntarily removed from the Steam digital distribution network due to performance issues such as audio glitches, frame rate drops, and freezing, which led to the game not performing its intended functions [37023].
(b) omission: There is no specific mention of the software failure incident being related to omission in the article.
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions but at the wrong time.
(d) value: The software failure incident is not directly related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The software failure incident could also be categorized as a glitch or fault where the system did not function properly, leading to the decision to remove the PC version of the game from the distribution network [37023]. |