| Recurring |
one_organization, multiple_organization |
(a) The software failure incident of iPhones crashing and experiencing the "blue screen of death" has happened again within the same organization, T-Mobile. Users reported that the issue seems specific only to T-Mobile subscribers with certain iPhone models like iPhone 6, iPhone 6 Plus, or iPhone 5S [37207].
(b) The software failure incident of iPhones crashing and restarting has also been reported by users on Reddit, Apple's support forums, and Twitter, indicating that the issue is not limited to just one organization but affecting multiple users across different platforms [37207]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article seems to be related to the design phase. Users of T-Mobile's iPhone are experiencing crashes, restarts, and the "blue screen of death" issue. The problem appears to be specific to T-Mobile subscribers with certain iPhone models. The article mentions that T-Mobile tech support suspects memory problems as a potential cause of the issue. Additionally, disabling Wi-Fi calling has been suggested as a temporary solution, indicating that the issue may be related to specific features or configurations in the system design [37207].
(b) The software failure incident in the article also involves aspects related to the operation phase. Users have reported that disabling Wi-Fi calling can temporarily resolve the issue, suggesting that the way the system is operated or certain features being used could be contributing to the problem. T-Mobile tech support has advised users to hard reboot their iPhones and even delete old text messages as potential solutions, indicating that the way the system is being used or configured could be impacting the occurrence of the crashes and restarts [37207]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident of iPhones crashing for some T-Mobile users seems to be within the system. The article mentions that the issue is specific to T-Mobile subscribers with certain iPhone models (iPhone 6, iPhone 6 Plus, iPhone 5S) and that the problem persists even after attempts like hard reboots, disabling Wi-Fi calling, and restoring the iPhone to factory conditions. The suspicion of memory problems by T-Mobile tech support also indicates an internal system issue [37207]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The article mentions that some T-Mobile iPhone users are experiencing crashes, restarts, and the "blue screen of death" without any official comment from T-Mobile or Apple, indicating that the issue is not directly caused by human actions [37207].
(b) The software failure incident occurring due to human actions:
- The article does not provide any specific information indicating that the software failure incident was caused by human actions. It primarily focuses on the technical issues faced by T-Mobile iPhone users and the potential solutions being suggested [37207]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions that one person who contacted T-Mobile tech support was informed that they suspect memory problems as a potential cause of the issue [37207].
- Users were advised by T-Mobile tech support to hard reboot their iPhones, which involves holding down the Home button and the Sleep/Wake button, indicating a potential hardware-related troubleshooting step [37207].
(b) The software failure incident related to software:
- Disabling Wi-Fi calling was suggested as a potential workaround for the issue, indicating that a software feature might be contributing to the problem [37207].
- Some users reported that deleting old text messages and restoring the iPhone to factory conditions may work, suggesting that software-related data or settings could be involved in the issue [37207]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article does not indicate any malicious intent behind the iPhone crashing issue experienced by T-Mobile users. The problem seems to be related to technical glitches or memory problems rather than any deliberate attempt to harm the system. The article mentions that T-Mobile and Apple have not provided any official comments on the issue, and users are advised to try various troubleshooting steps to address the problem, indicating a non-malicious nature of the failure [37207]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the iPhone crashing for some T-Mobile users does not seem to be directly linked to poor decisions. The article mentions that the issue is affecting some T-Mobile subscribers with specific iPhone models, and the cause of the problem is not definitively identified yet. Users are advised to try various troubleshooting steps like disabling Wi-Fi calling, hard rebooting the iPhone, and even restoring the device to factory conditions. T-Mobile tech support is mentioned to suspect memory problems as a potential cause, but no specific poor decisions by the company are highlighted as contributing to the issue [37207].
(b) The software failure incident appears to be more aligned with accidental decisions or unintended consequences rather than deliberate poor decisions. Users experiencing the crashes and blue screen of death on their iPhones are seeking solutions and workarounds to address the issue, indicating that the problem is not intentional but rather an unexpected consequence of using the devices. The article mentions that frustrated users have to wait for the vendor or carrier to investigate and develop a fix, suggesting that the issue was not deliberately caused but rather an accidental software glitch affecting a subset of users [37207]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article. Therefore, it is unknown whether the iPhone crashing issue for T-Mobile users was due to factors introduced by lack of professional competence by humans or the development organization.
(b) The software failure incident related to accidental factors is evident in the article. The issue of iPhones crashing, restarting, and experiencing the "blue screen of death" for T-Mobile users seems to have occurred accidentally, as there is no indication of intentional actions leading to the problem. The article mentions that the problem persists for some users even after attempting solutions like hard reboots, deleting old text messages, and restoring the iPhone to factory conditions, indicating that the issue was not deliberately caused but rather an unintended consequence of some underlying issue. |
| Duration |
temporary |
(a) The software failure incident described in the article seems to be temporary. Users reported that their iPhones were crashing, restarting, and experiencing the "blue screen of death" in intervals ranging from 10 to 30 minutes. Some users found temporary solutions like disabling Wi-Fi calling or hard rebooting the iPhone, but the problem persisted for some despite these attempts. T-Mobile tech support advised users to try different troubleshooting steps, indicating that the issue was not permanent and could potentially be resolved with the right fix [37207]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the article involves crashes where the iPhone screens turn blue and then reboot persistently in intervals ranging from 10 to 30 minutes for affected T-Mobile users with specific iPhone models [37207].
(b) omission: The article does not mention any instances of the software omitting to perform its intended functions.
(c) timing: The article does not mention any instances of the software performing its intended functions correctly but too late or too early.
(d) value: The article does not mention any instances of the software performing its intended functions incorrectly.
(e) byzantine: The article does not mention any instances of the software behaving erroneously with inconsistent responses and interactions.
(f) other: The other behavior observed in this software failure incident is the temporary workaround suggested by some users to disable Wi-Fi calling, which resolves the bug temporarily but the problem returns when the feature is turned back on [37207]. |