| Recurring |
one_organization |
(a) The software failure incident related to the Windows 10 bug causing crashes when trying to uninstall a program via Control Panel has happened again within the same organization, Microsoft. This incident occurred with the KB3074681 update pushed to the Windows Insider Program members [38084]. Microsoft is working on a fix for this bug and plans to roll it out soon to address the issue.
(b) There is no information in the provided article about a similar incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article #38084 occurred due to a bug introduced by a system update. The update dubbed KB3074681 pushed to the current Windows 10 build for members of the Windows Insider Program triggered crashes for some users when trying to uninstall a program using Control Panel instead of the more modern Settings screen. This bug was a result of the development phase where the update caused the crash in the system [38084].
(b) The software failure incident in Article #38084 can also be attributed to the operation phase. Users experienced crashes when trying to uninstall a program using Control Panel, which is part of the operation or misuse of the system. The bug affected users trying to perform a common operation within the system, leading to crashes and inconvenience for users [38084]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident described in the article is within the system. The failure was caused by an update (KB3074681) pushed to the current Windows 10 build for members of the Windows Insider Program, triggering crashes when users try to uninstall a program using Control Panel instead of the more modern Settings screen. The bug was present in the final build of Windows 10 before its official launch, indicating an internal issue within the system itself [38084].
(b) outside_system: There is no information in the article suggesting that the software failure incident was caused by contributing factors originating from outside the system. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in this case is related to a bug in Windows 10 caused by an update (KB3074681) that triggers crashes when trying to uninstall a program using Control Panel instead of the more modern Settings screen. This bug was not introduced by human actions but rather by the update itself, which can be considered a non-human action [38084].
(b) On the other hand, the response to the bug, including the identification of the issue, development of a fix, and communication with users about a workaround, involves human actions. For example, Gabe Aul, the engineering general manager for Microsoft's operating systems group, mentioned that a fix is in the works and will be rolled out soon [38084]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident mentioned in the article is primarily due to a bug in the software itself rather than hardware issues. The bug was triggered by an update (KB3074681) pushed to the Windows 10 build, causing crashes when users tried to uninstall a program using Control Panel [38084]. The bug was specific to the software build (Build 10240) and was being addressed by Microsoft with a fix in the works [38084].
(b) The software failure incident is attributed to a software bug introduced by an update (KB3074681) in the Windows 10 build, causing crashes when attempting to uninstall a program using Control Panel [38084]. Microsoft acknowledged the issue and was working on a fix to address the software glitch [38084]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. The failure was caused by a bug in an update (KB3074681) for Windows 10, which triggered crashes for some users when trying to uninstall a program using Control Panel instead of the more modern Settings screen. Microsoft acknowledged the issue and was working on a fix to address the bug [38084]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
(a) The software failure incident related to the Windows 10 bug can be attributed to poor decisions made during the software development process. The bug was caused by an update (KB3074681) pushed to the Windows Insider Program build, which triggered crashes when users tried to uninstall a program using Control Panel instead of the more modern Settings screen. This decision to introduce an update that led to crashes for some users highlights a poor decision in the software development process [38084].
(b) Additionally, the incident can also be linked to accidental decisions or unintended consequences. The presence of the bug at a late stage, just days before the official launch of Windows 10, indicates that the crash caused by the update was not intentional but rather an unintended consequence of the update. Microsoft's engineering general manager mentioned that a fix was in the works for this bug, indicating that the crash was not part of the planned software behavior [38084]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident in Article 38084 can be attributed to development incompetence. The bug causing crashes when trying to uninstall a program using Control Panel in Windows 10 was triggered by an update (KB3074681) pushed to the current Windows 10 build for members of the Windows Insider Program. This indicates a lack of professional competence in ensuring the update did not introduce such critical issues [38084]. |
| Duration |
temporary |
The software failure incident described in the article is temporary. The failure was caused by a specific update (KB3074681) pushed to the Windows 10 build for members of the Windows Insider Program. This update triggered crashes for some users when trying to uninstall a program using Control Panel instead of the more modern Settings screen. The incident is not permanent as a fix is in the works and will be rolled out soon to address the bug [38084]. |
| Behaviour |
crash |
(a) crash: The software failure incident described in the article is a crash. Users experienced crashes when trying to uninstall a program using Control Panel in Windows 10 after an update was pushed out [38084].
(b) omission: There is no indication in the article that the software failure incident was due to the system omitting to perform its intended functions at an instance(s).
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions too late or too early.
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident is a crash caused by a specific action (trying to uninstall a program using Control Panel) after a particular update (KB3074681) in Windows 10 [38084]. |