| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The article mentions that update problems are nothing new for Windows, indicating that similar incidents have occurred before with Windows updates [38703].
(b) The software failure incident having happened again at multiple_organization:
The article does not provide information about similar incidents happening at other organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be attributed to the KB3081424 update for Windows 10. The update was intended to simplify the updating process for new users but ended up causing issues during installation, trapping users in a reboot loop. Users reported that the update would reach certain percentages of installation before failing and rolling back, indicating a failure introduced during the development or update process [38703].
(b) The software failure incident related to the operation phase is evident in how Windows 10's mandatory update policy exacerbated the problem caused by the KB3081424 update. Users were unable to decline the installation of updates, leading to a continuous loop of failed installation attempts and reboots. This operational aspect, where users were unable to control the update process, contributed to the software failure incident [38703]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the Windows 10 update issue can be categorized as within_system. The issue with the KB3081424 update causing a reboot loop was attributed to a rogue entry within the Windows Registry, which is a central directory controlling settings and installations within the operating system [38703]. This indicates that the failure originated from within the system itself. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Windows 10 update described in Article 38703 seems to be primarily due to non-human actions. The issue with the KB3081424 update causing a reboot loop was attributed to a rogue entry within the Windows Registry, which is a central directory controlling settings and installations in the operating system. This entry was identified as a contributing factor that caused the update to fail, leading to the continuous rebooting and installation attempts [38703].
(b) On the other hand, human actions were also involved in attempting to resolve the software failure incident. Users within the Microsoft forums discovered the rogue entry in the Windows Registry that was causing the update to fail. To address the issue, users had to manually edit this crucial part of the operating system to remove the problematic entry. However, manual editing of the Registry can be risky and may lead to major issues if done incorrectly, highlighting the potential risks associated with human intervention in resolving software failures [38703]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
The software failure incident reported in the article is not directly attributed to hardware issues. The update problem with Windows 10 (KB3081424) is primarily caused by issues with the update itself and a rogue entry in the Windows Registry, which is a software component controlling settings and installations within the operating system [38703].
(b) The software failure incident related to software:
The software failure incident reported in the article is primarily due to contributing factors that originate in software. Users are facing issues with installing the KB3081424 update on Windows 10, which leads to a reboot loop and installation failures. The problem is related to the update process, Windows Registry entry causing the update to fail, and the mandatory update policy of Windows 10 exacerbating the issue [38703]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. Users of Windows 10 were experiencing issues installing an update (KB3081424) which led to a reboot loop. The problem was attributed to a specific update (KB3081424) that failed to install correctly, causing the system to continuously attempt to install the update, leading to a loop of reboots. Users discovered a rogue entry in the Windows Registry that was causing the update to fail, indicating a technical issue rather than a malicious attack [38703]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Windows 10 update issue can be attributed to poor_decisions. The mandatory update policy implemented in Windows 10, where users cannot decline to install updates, exacerbates the problem when an update fails to install correctly. This policy leads to a continuous loop of the system attempting to install the update, causing frustration for users [38703]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident related to development incompetence is evident in the article as some users of Windows 10 faced issues with installing the KB3081424 update. The update was designed to simplify the updating process for new users, but users reported issues such as the update reaching a certain percentage of installation before failing and rolling back. Users discovered a rogue entry within the Windows Registry that caused the update to fail, indicating a potential oversight or lack of thorough testing by the development team [38703].
(b) The software failure incident related to accidental factors is seen in the article as users reported issues with the KB3081424 update, which led to a reboot loop situation. The continuous rebooting and failed installation of the update were unintended consequences that occurred due to the update process not functioning as intended, possibly due to unforeseen interactions or errors in the update mechanism [38703]. |
| Duration |
temporary |
The software failure incident related to the Windows 10 update issue described in Article 38703 can be categorized as a temporary failure. This is evident from the fact that users were experiencing issues with installing the KB3081424 update, which caused their systems to get stuck in a reboot loop. The problem was specifically related to this update, as users reported issues with it reaching a certain percentage of installation before failing and rolling back. Additionally, users found a workaround by identifying a rogue entry in the Windows Registry that was causing the update to fail, indicating that the issue was specific to this update and not a permanent, ongoing problem affecting all circumstances [38703]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the article is related to a crash. Users reported that after attempting to install the KB3081424 update for Windows 10, their systems got stuck in a reboot loop, with the update reaching certain percentages of installation before failing and rolling back, leading to continuous reboots without successfully completing the update process [38703].
(b) omission: There is no specific mention of the software failure incident being related to omission in the articles.
(c) timing: The software failure incident is not related to timing issues where the system performs its intended functions but at the wrong time.
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure where the system behaves erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident can be categorized as a continuous loop or repetitive failure during the update process, where the system repeatedly attempts to install the update, fails, rolls back, and restarts the process without successfully completing the update installation [38703]. |