| Recurring |
one_organization |
(a) In the provided articles, the software failure incident related to the camera issue on the iPhone 6 Plus happened again within the same organization, Apple. The incident involved a fault with the camera that caused photos not to focus properly, affecting users of the iPhone 6 Plus [31492]. Apple had previously faced a similar issue with the iSight camera on the iPhone 5s, which led to a battery drain problem and a replacement program for affected handsets [38714].
(b) The articles do not mention any similar incidents happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in Article 38714 where Apple acknowledged a problem with the iSight camera component in a small percentage of iPhone 6 Plus devices, causing photos to look blurry. This issue was identified in the design phase of the product, leading to a camera replacement program being launched for affected devices sold between September 2014 and January 2015 [38714].
(b) The software failure incident related to the operation phase is evident in Article 31492, where users reported a fault with the iPhone 6 Plus camera that prevented photos from focusing, even when the phone was held still. This issue arose during the operation of the device, indicating a problem with the functionality or operation of the camera system [31492]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident related to the iPhone 6 Plus camera issue was primarily within the system. Apple acknowledged that a component within the iSight camera of a small percentage of iPhone 6 Plus devices may fail, causing photos to look blurry [38714]. Users reported faults with the camera that prevented photos from focusing, even when the phone was held still, potentially due to issues with the Optical Image Stabilisation (OIS) feature introduced in the iPhone 6 Plus [31492]. Apple forums documented complaints about the rear camera not focusing and remaining blurry, indicating an internal system issue with the camera functionality [31492].
(b) outside_system: There is no explicit mention in the articles of the software failure incident being caused by contributing factors originating from outside the system. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident related to the iPhone 6 Plus camera issue was primarily attributed to a component failure in the iSight camera, causing photos to look blurry. This was identified by Apple as a non-human factor within a small percentage of devices sold between September 2014 and January 2015 [38714].
- The fault with the iPhone 6 Plus camera that prevented photos from focusing, even when the phone was held still, was reported to be potentially linked to vibrations in the Optical Image Stabilisation (OIS) system, which is a hardware component designed to compensate for shaking hands when taking pictures in lower light. This indicates a non-human factor contributing to the software failure incident [31492].
(b) The software failure incident occurring due to human actions:
- The articles do not provide specific information indicating that the software failure incident was directly caused by human actions. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident occurring due to hardware:
- The incident with the iPhone 6 Plus camera was attributed to a hardware component failure. Apple mentioned that a component in the iSight camera may fail, causing photos to look blurry [38714].
- Users reported a fault with the iPhone 6 Plus camera that prevented photos from focusing, even when the phone was held still. This fault was linked to the Optical Image Stabilisation (OIS) feature, which is a hardware component introduced in the iPhone 6 Plus [31492].
(b) The software failure incident occurring due to software:
- The articles do not mention any software-related issues contributing to the camera failures in the iPhone 6 Plus. The focus was primarily on hardware components like the iSight camera and the OIS feature [38714, 31492]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) In the provided articles, there is no indication of a malicious software failure incident where the failure was due to contributing factors introduced by humans with the intent to harm the system.
(b) The software failure incident related to the iPhone 6 Plus camera issue appears to be non-malicious. The problem with the camera causing blurry photos was attributed to a component failure in the iSight camera [38714]. Users reported that the rear camera was not focusing properly, and it was suggested that the fault may be related to the Optical Image Stabilisation (OIS) feature introduced in the iPhone 6 Plus [31492]. Apple initiated a camera replacement program for affected devices, indicating a non-malicious intent to address the issue and provide solutions to customers. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the iPhone 6 Plus camera issue was not primarily due to poor decisions but rather a hardware fault. Apple acknowledged that a component in a small percentage of iPhone 6 Plus devices may fail, causing photos to look blurry. The company launched a camera replacement program for affected devices [38714].
(b) The software failure incident related to the iPhone 6 Plus camera issue was more of an accidental decision or unintended consequence rather than a result of poor decisions. Users reported a fault with the camera that prevented photos from focusing, even when the phone was held still. The cause of the fault was initially unknown, and it was unclear whether it was a hardware or software issue. Apple had not provided a comment on the matter at the time of reporting [31492]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident occurring due to development_incompetence:
- The incident with the iPhone 6 Plus camera focusing issue was attributed to a fault with the Optical Image Stabilisation (OIS) feature introduced in the device, which was designed to compensate for shaking hands when taking pictures in lower light. Users reported that the rear camera was not focusing, remaining unstable, and producing blurry images, despite efforts to keep the phone still. This issue was linked to the OIS system failing due to vibrations, causing the camera to malfunction [31492].
(b) The software failure incident occurring due to accidental factors:
- The software failure incident related to the iPhone 6 Plus camera issue was not explicitly mentioned as accidental in the articles. The focus was more on the technical aspects of the fault and the user experiences with getting replacements or repairs for the affected devices [31492]. |
| Duration |
temporary |
The software failure incident related to the iPhone 6 Plus camera issue can be categorized as a temporary failure. Users reported a fault with the camera that caused photos not to focus, even when the phone was held still. Some users managed to get replacement devices or have the camera fixed, indicating that the issue was not permanent and could be resolved through hardware replacement or repair [Article 31492]. Apple launched a camera replacement program for affected devices, indicating that the issue was specific to certain circumstances and not a permanent flaw affecting all devices [Article 38714]. |
| Behaviour |
crash, omission |
(a) crash:
- Article 38714 reports a software failure incident related to a crash where the iSight camera component in a small percentage of iPhone 6 Plus devices may fail, causing photos to look blurry. Apple launched a camera replacement program for affected devices [38714].
(b) omission:
- Article 31492 mentions a fault with the iPhone 6 Plus camera where photos won't focus, even when the phone is held still. Users reported that the rear camera is not focusing and won't remain stable, indicating an omission in performing its intended function [31492].
(c) timing:
- There is no specific information in the articles about a software failure incident related to timing issues.
(d) value:
- The articles do not mention a software failure incident related to the system performing its intended functions incorrectly.
(e) byzantine:
- There is no mention of a software failure incident related to a byzantine behavior in the articles.
(f) other:
- The articles do not provide information on a software failure incident related to any other specific behavior not covered in options (a) to (e). |