| Recurring |
one_organization |
(a) The software failure incident related to Windows 10 crashing when plugging in Amazon Kindles is not specifically mentioned to have happened again within the same organization (Microsoft) or with its products and services in the provided article [46803].
(b) The article does mention a previous high-profile issue with Microsoft's latest big update to Windows 10, the Anniversary update, which broke users' webcams, rendering them inoperable even when using Microsoft-owned Skype for video chat. This incident affected many popular webcams using either MJPEG or H.264 video formats. Microsoft apologized for this issue and mentioned that a fix is expected in September [46803]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. Users reported that their computers crash when plugging in Amazon Kindles after the recent Windows 10 Anniversary update. The issue seems to be caused by the update, as users mentioned that they never had issues connecting their Kindles via USB before the update [46803]. Additionally, the problem affects both regular Windows 10 Anniversary update users and those on Microsoft’s Insider program for pre-release software testing, indicating a systemic issue introduced during the development or update process.
(b) The software failure incident is not related to the operation phase or misuse of the system. The reported crashes occur when users plug in their Kindles after the Windows 10 Anniversary update, suggesting a design or compatibility issue rather than user error or misuse [46803]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in the article is within_system. Users are experiencing crashes on their Windows 10 computers specifically when plugging in Amazon Kindles after the recent Windows 10 Anniversary update. The crashes, leading to blue screen of death (BSOD), are directly related to the interaction between the Windows 10 system and the Kindle devices [46803]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the article is primarily attributed to non-human actions, specifically the recent Windows 10 Anniversary update causing crashes when users plug in Amazon Kindles [46803].
(b) However, human actions are also mentioned in the article, such as users attempting to transfer books or charge their devices via USB, which triggers the crashes. Additionally, users trying different USB cables or plugging in the Kindles when the computer is asleep or booting up to avoid the crashes can be considered human actions influencing the failure incident [46803]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- Users reported that their computers crash when plugging in Amazon Kindles after the recent Windows 10 Anniversary update [46803].
- The issue affected various Windows 10 laptops and desktops when attempting to transfer books or charge their Kindles via USB [46803].
- Some users mentioned trying different USB cables, but that did not resolve the crashing issue when connecting the Kindle [46803].
(b) The software failure incident related to software:
- The issue with crashing computers when plugging in Amazon Kindles was attributed to the recent Windows 10 Anniversary update [46803].
- Users mentioned experiencing blue screen of death (BSOD) errors after the Windows 10 update when connecting their Kindles via USB [46803].
- The problem seemed to be specific to the Windows 10 Anniversary update users and those on Microsoft’s Insider programme for pre-release software testing [46803]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. Users are experiencing crashes on their Windows 10 computers when plugging in Amazon Kindles after the recent Windows 10 Anniversary update. The issue seems to be a result of compatibility problems between the Kindle devices and the Windows 10 update, leading to blue screen crashes and system lock-ups. Users are facing inconvenience in transferring files and charging their Kindles due to this software failure incident [46803]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Windows 10 crashing when plugging in Amazon Kindles seems to be more aligned with poor_decisions, specifically related to the recent Windows 10 Anniversary update. Users reported that after the update, their computers would crash with a blue screen of death (BSOD) when connecting their Kindles via USB [46803]. This indicates that the update introduced some changes or decisions that led to the failure when interacting with the Kindle devices. Additionally, the fact that the issue affected both regular Windows 10 Anniversary update users and those on Microsoft’s Insider program for pre-release software testing suggests that the update was not thoroughly tested or the implications of the changes were not fully understood before release, pointing towards poor decisions in the update process. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article as users reported that their computers crash when plugging in Amazon Kindles after the recent Windows 10 Anniversary update. Users mentioned experiencing blue screen of death (BSOD) errors immediately upon connecting their Kindles via USB after the update. This indicates a lack of professional competence in ensuring the compatibility and stability of the update with various devices like Amazon Kindles [46803].
(b) The software failure incident related to accidental factors is also present in the article. Users reported that the issue occurred after the recent Windows 10 Anniversary update, suggesting that the failure was unintentional and not deliberately caused by users or developers. The fact that the problem affected both regular Windows 10 users and those on Microsoft's Insider program for pre-release software testing indicates that the issue was not intentionally introduced but rather an accidental consequence of the update [46803]. |
| Duration |
temporary |
The software failure incident described in the article appears to be temporary rather than permanent. Users are experiencing crashes specifically when plugging in Amazon Kindles after the recent Windows 10 Anniversary update. The issue seems to be triggered by the interaction between the update and the Kindle devices, leading to blue screen crashes and the need for reboots. Users have reported workarounds such as plugging in the Kindles before the computer fully boots up or while it is in a sleeping state to avoid the crashes. Additionally, some users have found that leaving the Kindle plugged in after a crash allows it to function normally upon reboot, indicating a temporary nature of the issue [46803]. |
| Behaviour |
crash, omission, other |
(a) crash: The software failure incident in the article is related to crashes, specifically causing blue screen of death (BSOD) on Windows 10 computers when users plug in Amazon Kindles [46803].
(b) omission: The software failure incident can also be related to omission as users are unable to transfer books or charge their Kindles via USB due to the crash issue caused by the Windows 10 Anniversary update [46803].
(c) timing: There is no specific mention of timing-related failures in the software failure incident described in the article.
(d) value: The software failure incident does not seem to be related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident does not exhibit behaviors of inconsistent responses or interactions.
(f) other: The other behavior observed in this software failure incident is that some users have found workarounds such as plugging in the Kindles when the computer is either asleep or booting up to avoid the blue screen of death crash [46803]. |