| Recurring |
one_organization, multiple_organization |
(a) The software failure incident related to the iPhone 6S powering down on its own has happened again within the same organization, Apple. Users reported similar incidents with the iPhone 5S and iPhone 6S models after upgrading to iOS 9.0.1, as mentioned in the article [52641]. The issue of iPhones randomly powering off has been reported by users on various forums, indicating a recurring problem within Apple's products.
(b) The software failure incident related to unexpected iPhone shutdowns has also been reported by users on forums such as Reddit and MacRumors, suggesting that similar incidents have occurred with products from multiple organizations, not just Apple [52641]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase:
The article mentions that some iPhone owners who upgraded to iOS 9 are experiencing their iPhones randomly powering off, even when the battery is charged and the device is unattended. This issue is reported by users of iPhone 6S and iPhone 6S Plus, which were launched recently. Despite Apple releasing bug-fixing updates for iOS 9, such as iOS 9.0.1 and iOS 9.0.2, to address other glitches, users are still facing this unexpected power-off problem. This indicates that there may have been contributing factors introduced during the system development or updates that led to this software failure incident [52641].
(b) The software failure incident related to the operation phase:
Users who have encountered the issue report that performing a hard reset (holding down the Home button and then pressing the Sleep/Wake button) powers up the phone again. This suggests that the operation or user interaction with the device, such as pulling the phone out of the pocket, may trigger the unexpected power-off problem. The fact that users are able to power up the phone again through a specific operation (hard reset) indicates that the failure could be related to the operation or misuse of the system [52641]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident of iPhones randomly powering down for some users is likely a result of a technical glitch within the iOS 9 software. Users reported that their iPhones would shut down unexpectedly even when the battery was charged and the device was unattended. The issue seems to be related to the software as users mentioned that performing a hard reset could power up the phone again, indicating a software-related problem [52641].
(b) outside_system: There is no clear indication from the articles that the software failure incident of iPhones randomly powering down is due to contributing factors originating from outside the system. The focus of the reports is primarily on the software glitch within the iOS 9 operating system causing the unexpected shutdowns [52641]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
The software failure incident reported in the article about the iPhone 6S randomly powering down seems to be related to a technical glitch affecting some iPhone owners. Users are reporting that their iPhones power down on their own, even when the battery is charged and the device is unattended. This issue is being experienced by users who have upgraded to iOS 9, Apple's latest mobile OS. The article mentions that the problem is occurring for users of iPhone 6S and iPhone 6S Plus, with some even experiencing it on an iPhone 5S. The article also highlights that the issue may be related to the A9 processor inside the iPhone 6S, which had two manufacturers - TSMC and Samsung. This suggests that the software failure incident is likely due to non-human actions such as technical glitches in the software or hardware components [52641].
(b) The software failure incident occurring due to human actions:
There is no specific mention in the article about the software failure incident being caused by human actions. The focus of the article is on users reporting the issue of iPhones powering down on their own, potentially due to technical glitches or hardware issues rather than human actions. Therefore, based on the information provided in the article, it does not appear that human actions contributed to the software failure incident [52641]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions speculation that the issue with iPhones randomly powering off may be related to the A9 processor inside the iPhone 6S, which had two manufacturers - TSMC and Samsung. This indicates a potential hardware-related contributing factor to the software failure incident [52641].
(b) The software failure incident related to software:
- The article highlights that some users who upgraded to iOS 9 are experiencing their iPhones randomly powering off, indicating a software-related issue [52641]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article does not indicate any malicious intent behind the iPhone 6S powering down issue. Users are reporting unexpected shutdowns of their devices, and there is no mention of any deliberate actions or attacks causing this problem. The focus is on technical glitches and potential hardware or software issues causing the iPhones to power off unexpectedly [52641].
(b) The software failure incident appears to be non-malicious in nature, stemming from technical glitches or potential hardware/software issues rather than any intentional harm to the system. Users are experiencing random shutdowns of their iPhones, and the discussions revolve around possible causes such as the A9 processor, iOS updates, and hardware components [52641]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The software failure incident related to the iPhone 6S powering down on its own for some users does not seem to be directly attributed to poor decisions. The article mentions that the issue is affecting some iPhone owners who have upgraded to iOS 9, Apple's latest mobile OS. Users are reporting that their iPhones randomly power off even if the battery is charged and the device is unattended. Apple has released bug-fixing updates to iOS 9 to address other issues, indicating a proactive approach to resolving software problems [52641].
(b) The software failure incident appears to be more aligned with accidental decisions or unintended consequences rather than poor decisions. Users are experiencing unexpected power downs with their iPhones, and there is speculation that the issue may be related to the hardware, the software, or a combination of both. The article does not point to deliberate poor decisions as the cause of the problem but rather highlights the challenges that can arise when millions of users interact with a new product, leading to unforeseen issues [52641]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article [52641].
(b) The software failure incident related to accidental factors is evident in the article. The article mentions that some iPhone owners who upgraded to iOS 9 reported that their iPhones were randomly and unexpectedly powering off, even if the battery was charged and the device was unattended. This indicates an accidental software glitch that was not intentionally introduced but occurred unexpectedly [52641]. |
| Duration |
temporary |
The software failure incident reported in the article about the iPhone 6S powering down on its own seems to be temporary. Users reported that their iPhones randomly and unexpectedly powered off, but some mentioned that upgrading to iOS 9.0.2 seemed to have resolved the issue for them temporarily. For example, one user stated, "Happened to me at least twice so far, with no interaction. Just pulled phone out of pocket and it's dead. iPhone 6s 128GB SG iOS 9.0.1 Haven't had it with 9.0.2, yet" [52641]. This indicates that the problem was not permanent and could potentially be addressed through software updates. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the article can be categorized as a crash. Users reported that their iPhones were powering down on their own, even when the battery was charged and the device was unattended. This behavior indicates a failure of the system to maintain its state and perform its intended functions, resulting in the unexpected shutdown of the device [52641].
(b) omission: There is no specific mention in the article of the software failure incident being related to the system omitting to perform its intended functions at an instance(s) [52641].
(c) timing: The software failure incident is not related to the system performing its intended functions correctly but too late or too early [52641].
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly [52641].
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions [52641].
(f) other: The behavior of the software failure incident in this case is primarily characterized by the unexpected and random shutdown of iPhones, even when the devices were charged and unattended. Users reported that the home button felt warm or hot at the time of shutdown, and some had to perform a hard reset to power up the phone again. The exact cause of the issue, whether related to hardware, software, or a combination of both, was not clearly indicated in the article [52641]. |