| Recurring |
one_organization, multiple_organization |
<Article 22120> reports on a software failure incident related to Yahoo Mail's redesign that caused outrage among users due to the removal of key features and glitches. Users expressed frustration over the elimination of features like tabs for opening multiple emails, sorting emails by sender, and the absence of a 'print' button. The incident at Yahoo Mail can be considered a software failure within the same organization [22120]. Additionally, the article mentions that many users compared the new Yahoo Mail interface to Gmail, indicating that similar incidents or comparisons have happened with other organizations or their products [22120]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article. The redesign of Yahoo Mail by CEO Marissa Mayer led to the elimination of key features, such as the tabs function for opening multiple emails in the same window, the ability to sort emails by sender, and the 'print' button. Users expressed frustration over the new design, with many considering it a knock-off of Gmail and lacking the functionality they valued in Yahoo Mail. Thousands of bugs and glitches were reported following the redesign, indicating issues introduced during the design phase [22120].
(b) The software failure incident related to the operation phase is also highlighted in the articles. Users reported various operational issues with the new Yahoo Mail interface, including drafts not saving, emails not sending properly, text formatting errors, and difficulties logging into the site. These operational failures were a result of the changes made to the system and how users interacted with the updated interface. The complaints about the lack of essential features like the ability to print emails also point to operational challenges faced by users [22120]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident in the Yahoo Mail redesign can be attributed to factors originating from within the system. The redesign eliminated key features such as the tabs function for opening multiple emails, sorting emails by sender, and the 'print' button. Additionally, users reported thousands of bugs and glitches within the new interface, indicating internal issues with the redesign [22120]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the Yahoo Mail redesign can be attributed to non-human actions, specifically the removal of key features and introduction of bugs and glitches in the new interface. Users were furious over the elimination of features like tabs for opening multiple emails, sorting emails by sender, and the print button. Additionally, thousands of bugs and glitches were reported in the new system, indicating failures introduced without direct human participation [22120].
(b) On the other hand, human actions can also be considered as a contributing factor to the software failure incident. The decision to redesign Yahoo Mail, led by CEO Marissa Mayer, and the design choices made by the Yahoo team were criticized by users. Users blamed Mayer for the failings in the redesign, accusing her of not conducting sufficient research or testing before rolling out the changes. The design decisions made by the human team at Yahoo played a role in the dissatisfaction and backlash from users [22120]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The articles do not mention any hardware-related issues contributing to the software failure incident. Therefore, it can be inferred that the failure did not originate from hardware-related factors [22120].
(b) The software failure incident related to software:
- The software failure incident in this case is primarily attributed to the redesign of Yahoo Mail, which eliminated key features and left users dissatisfied with the new interface. Users reported thousands of bugs, glitches, and reduced functionality after the redesign was implemented. The removal of essential features like tabs for opening multiple emails, sorting emails by sender, and the 'print' button were significant software-related factors contributing to the failure incident [22120]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the articles is non-malicious. The incident was a result of a major redesign of Yahoo Mail that eliminated key features, left users unhappy, and caused numerous bugs and glitches. Users were particularly upset about the removal of features like the tabs function, sorting emails by sender, and the 'print' button. The redesign was perceived as a copy of competitor Gmail, and users expressed frustration and disappointment with the changes. There is no indication in the articles that the failure was due to malicious intent; rather, it was a result of design decisions and implementation issues [22120]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Yahoo Mail redesign can be attributed to poor decisions made by Yahoo CEO Marissa Mayer. Users were furious over the redesign that eliminated key features, such as the tabs function for opening multiple emails, sorting emails by sender, and the 'print' button. The redesign was criticized for making Yahoo Mail look like a Gmail knock-off, leading to tens of thousands of complaints about glitches and reduced functionality. Many users expressed their dissatisfaction with the changes, indicating that the redesign did not align with their expectations and needs [22120]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the Yahoo Mail redesign can be attributed to development incompetence. Users were furious over the redesign that eliminated key features, left the interface looking like a 'Gmail knock-off,' and introduced thousands of bugs and glitches [22120]. The removal of essential features like tabs for opening multiple emails, sorting emails by sender, and the 'print' button indicates a lack of understanding of user needs and preferences. Users expressed disappointment with the new design, with one commenter receiving over 27,000 votes on the Yahoo forum for criticizing the redesign. The failure to conduct proper research or testing before rolling out the update also points to a lack of professional competence in the development process. The redesign was described as a 'disaster' by some users and tech writers, highlighting the negative impact of the changes introduced without considering user feedback or usability.
(b) The software failure incident in the Yahoo Mail redesign can also be seen as accidental. The introduction of the new interface that stripped away essential features and led to a Gmail-like appearance was not well received by users, who expressed surprise and frustration over the changes. The accidental nature of the failure is evident in the unintended consequences of the redesign, such as the elimination of the tabs function that distinguished Yahoo Mail from its competitors like Gmail. Users pointed out that the new design lacked important functionalities and introduced major glitches and bugs, indicating that the changes were not well thought out or properly tested before implementation. The accidental nature of the failure is further highlighted by users' demands to revert to the old interface and restore the features that were removed without their consent or feedback. |
| Duration |
permanent |
(a) The software failure incident in this case seems to be more of a permanent nature. The redesign of Yahoo Mail by Marissa Mayer resulted in the elimination of key features, such as the tabs function for opening multiple emails in the same window, the ability to sort emails by sender, and the 'print' button. Users expressed their frustration and disappointment with the new interface, with many stating that they would consider switching to other email services like Gmail. Additionally, thousands of bugs and glitches were reported following the redesign, indicating a significant and lasting impact on the usability and functionality of the service [22120]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The Yahoo Mail redesign incident led to a significant number of bugs and glitches being reported by users, including issues such as drafts not saving, emails not being sent properly, text not being formatted correctly, and errors logging into the site [22120].
(b) omission: The redesign of Yahoo Mail resulted in the omission of key features that were previously available to users, such as the tabs function for opening multiple emails in the same window, the ability to sort emails by sender, and the 'print' button for printing emails [22120].
(d) value: Users reported that the new Yahoo Mail interface was not meeting their expectations and needs, with many expressing dissatisfaction with the changes made by the redesign. They criticized the new look and functionality, with some users even considering switching to other email services like Gmail due to the perceived shortcomings of the updated Yahoo Mail [22120].
(f) other: The software failure incident also involved a lack of user research and testing before rolling out the redesign, with users expressing frustration that the changes were implemented without proper evaluation of user preferences and needs. Users felt that the redesign did not align with their usage patterns and preferences, leading to a negative reception of the new interface [22120]. |