| Recurring |
one_organization |
(a) The software failure incident related to dropped calls due to the proximity sensor issue on the iPhone 4 has happened again within the same organization, Apple. The article mentions that every iPhone has come equipped with a proximity sensor, but users have complained that the sensor in the iPhone 4 doesn't work properly, causing dropped calls or accidental dialing. Apple is working on a software update to address the sensor issues, indicating a recurring issue within their products [2342].
(b) There is no information in the provided article to suggest that a similar software failure incident related to dropped calls due to a proximity sensor issue has happened at other organizations or with their products. |
| Phase (Design/Operation) |
design |
(a) The software failure incident related to the design phase is evident in the article as it mentions the issue with the proximity sensor in the iPhone 4 not working properly, causing dropped calls or accidental dialing during conversations. This problem is attributed to a design flaw in the sensor functionality, which disrupts the user experience [2342].
(b) The software failure incident related to the operation phase is highlighted in the article by referencing user complaints about the sensor issue causing dropped calls or accidental dialing. This indicates that the failure is a result of the operation or use of the device, where users are experiencing issues during phone calls due to the malfunctioning sensor [2342]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident related to the iPhone 4's proximity sensor issue causing dropped calls and accidental dialing is within_system. This is evident from the article mentioning that the sensor in the iPhone 4 doesn't work properly, leading to the device accidentally dropping calls or dialing numbers mid-conversation. Apple is also mentioned to be working on a software update to address the sensor issues, indicating an internal system problem [2342]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident related to non-human actions in this case is the malfunctioning proximity sensor in the iPhone 4, which is causing dropped calls and accidental dialing during phone conversations. Users have reported that the sensor doesn't work properly, leading to these issues [2342].
(b) The software failure incident related to human actions is the fact that users are experiencing the consequences of the malfunctioning sensor. Additionally, Apple is working on a software update to address the sensor issues, indicating human intervention to rectify the problem [2342]. |
| Dimension (Hardware/Software) |
hardware |
(a) The software failure incident in Article 2342 is related to hardware. The article mentions that users have complained about the proximity sensor in the iPhone 4 not working properly, causing the device to accidentally drop calls or dial numbers mid-conversation. This issue with the sensor is a hardware-related problem that is affecting the software functionality of the device. Apple is working on a software update to address the sensor issues, indicating that the root cause lies in the hardware component of the device [2342]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 2342 is non-malicious. The issue with the iPhone 4's proximity sensor causing dropped calls or accidental dialing is not due to any malicious intent but rather a technical glitch in the sensor functionality. Apple is working on a software update to address this issue, indicating a non-malicious nature of the failure incident. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
(a) The intent of the software failure incident related to poor decisions is not explicitly mentioned in the provided article. The article primarily focuses on the malfunctioning proximity sensor in the iPhone 4, leading to dropped calls and accidental dialing issues. There is no direct indication of poor decisions contributing to the software failure incident in this context. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article.
(b) The software failure incident related to accidental factors is evident in the article. Users have complained that the proximity sensor in the iPhone 4 doesn't work properly, causing the device to accidentally drop calls or dial numbers mid-conversation. This accidental issue with the sensor is causing the software failure incident [2342]. |
| Duration |
temporary |
The software failure incident related to the iPhone 4's proximity sensor issue mentioned in Article 2342 can be categorized as a temporary failure. Users complained that the sensor didn't work properly, causing dropped calls or accidental dialing during conversations. Apple acknowledged the issue and mentioned that they are working on a software update to address the sensor problems, indicating that the failure is not permanent but can be resolved through a software update [2342]. |
| Behaviour |
other |
(a) crash: The software failure incident described in Article 2342 does not involve a crash where the system loses state and does not perform any of its intended functions. Instead, the issue with the iPhone 4's proximity sensor causes dropped calls or accidental dialing during conversations, indicating that the system is still functioning to some extent, albeit with a specific malfunction [2342].
(b) omission: The software failure incident is not characterized by the system omitting to perform its intended functions at an instance(s). The issue with the iPhone 4's proximity sensor causing dropped calls or accidental dialing suggests that the system is still active but not functioning correctly in certain scenarios [2342].
(c) timing: The software failure incident is not related to the system performing its intended functions too late or too early. The problem with the iPhone 4's proximity sensor causing dropped calls or accidental dialing does not involve a timing issue but rather a malfunction in the sensor's functionality [2342].
(d) value: The software failure incident is not a result of the system performing its intended functions incorrectly in terms of the value provided. The issue with the iPhone 4's proximity sensor causing dropped calls or accidental dialing does not pertain to the system providing incorrect outputs but rather failing to operate as expected [2342].
(e) byzantine: The software failure incident does not exhibit a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. The problem with the iPhone 4's proximity sensor causing dropped calls or accidental dialing is a specific malfunction in the sensor's detection capabilities, leading to undesired actions during phone calls [2342].
(f) other: The software failure incident in Article 2342 can be categorized as a specific malfunction related to the iPhone 4's proximity sensor. The sensor issue results in dropped calls or accidental dialing during conversations, indicating a failure in the sensor's proper functioning within the phone's design and intended usage [2342]. |