| Recurring |
one_organization |
(a) The software failure incident related to the TouchSmart series by HP has happened again within the same organization. The article mentions that despite extra lead time, HP has still failed to deliver an immersive touch experience with the TouchSmart UI suffering from poor multi-touch capability and lagginess, similar to issues highlighted two years ago [5088].
(b) The software failure incident related to the TouchSmart series by HP does not indicate a similar incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the TouchSmart series by HP. The article highlights that the TouchSmart software still fails to deliver on its promise, offering a shallow experience and lacking hardware acceleration, leading to lagginess [5088]. Additionally, the lack of video hardware acceleration detracts from the user experience, with the interface often slowing down and exhibiting lag, which is considered unacceptable in today's standards [5088].
(b) The software failure incident related to the operation phase is evident in the TouchSmart UI's shortcomings. The article mentions that the lack of ability to edit or resize post-it notes, zoom and rotate photos or graffiti directly from the desktop, and the default small size of desktop elements make the TouchSmart's desktop less intuitive [5088]. Furthermore, the article notes that the custom apps for web interfaces, such as eBay, Twitter, and Facebook, although tailored for touch, greatly slow down operations, indicating that keyboard and mouse are more efficient for quick tasks [5088]. |
| Boundary (Internal/External) |
within_system |
The software failure incident described in the article is primarily within the system. The failure is attributed to issues within the TouchSmart software, such as poor multi-touch capability, lagginess, lack of video hardware acceleration, and deficiencies in the TouchSmart UI [5088]. These internal software-related issues have led to a subpar user experience and have hindered the TouchSmart device from delivering on its promise of providing a compelling touch interface. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
The software failure in the TouchSmart series was primarily attributed to hardware choices, specifically the use of infrared for touch technology. This led to issues with multi-touch accuracy and confusion when multiple fingers were on the screen at once, indicating a failure due to contributing factors introduced without human participation [5088].
(b) The software failure incident occurring due to human actions:
On the other hand, the software failure in the TouchSmart series was also attributed to software design and implementation choices made by HP. The TouchSmart UI was criticized for its poor multi-touch capability, lagginess, lack of video hardware acceleration, and overall user experience shortcomings. These issues were a result of human actions in software development and design [5088]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
The article mentions that part of the touch technology issue is hardware-related, specifically HP's choice to use infrared for touch, which can lead to the screen getting confused by having more than one finger on it at once. This hardware limitation contributes to the inaccurate multi-touch capability of the TouchSmart series [5088].
(b) The software failure incident occurring due to software:
The software failure incident is primarily attributed to software issues in the TouchSmart series. The article highlights that despite extra lead time, HP has failed to deliver an immersive touch experience due to software shortcomings. The TouchSmart UI is criticized for poor multi-touch capability, lagginess, lack of video hardware acceleration, and a desktop interface that lacks intuitiveness. These software-related issues significantly impact the overall user experience of the TouchSmart devices [5088]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any malicious intent or actions related to the software failure incident. Therefore, there is no indication of the failure being caused by contributing factors introduced by humans with the intent to harm the system [5088].
(b) The software failure incident discussed in the articles is related to non-malicious factors. The failure is attributed to issues such as poor multi-touch capability, lagginess, lack of video hardware acceleration, deficiencies in the touch interface, and software limitations. These factors point towards a non-malicious software failure incident [5088]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the TouchSmart series can be attributed to poor decisions made by HP. The article highlights that HP failed to deliver an immersive touch experience despite having extra lead time. The TouchSmart UI suffered from poor multi-touch capability, lagginess, and inaccuracies due to HP's choice to use infrared for touch technology. Additionally, the lack of video hardware acceleration further detracted from the user experience, leading to interface slowdowns and lag. These poor decisions in hardware and software design ultimately contributed to the failure of the TouchSmart series to provide a compelling touch experience [5088]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in the TouchSmart series can be attributed to development incompetence. The article highlights various issues with the TouchSmart software, such as poor multi-touch capability, lagginess, lack of video hardware acceleration, and deficiencies in the touch interface. These issues indicate a lack of professional competence in software development by HP, leading to a subpar user experience [5088].
(b) Additionally, the software failure incident can also be considered accidental to some extent. The article mentions that part of the problem lies in the hardware choice of using infrared for touch technology, which can lead to confusion when multiple fingers are on the screen. This accidental choice of technology contributed to the inaccurate multi-touch experience, adding to the overall software failure incident [5088]. |
| Duration |
temporary |
The software failure incident related to the TouchSmart series mentioned in Article 5088 seems to be more of a temporary failure rather than a permanent one. The article highlights issues with the TouchSmart software, such as poor multi-touch capability, lagginess, lack of video hardware acceleration, and deficiencies in the touch interface. These issues are attributed to both hardware choices (infrared touch technology) and software design choices made by HP. The article mentions that HP has made efforts to improve the touch experience with features like a touch-specific desktop, custom apps for web interfaces, and an app store, but these efforts are criticized for not being intuitive or fully functional.
Overall, the software failure incident appears to be temporary in nature as it is caused by specific circumstances such as hardware limitations and software design choices rather than being a permanent failure inherent to the software itself. |
| Behaviour |
omission, value, other |
(a) crash: The software failure incident mentioned in the article does not specifically describe a crash where the system loses state and fails to perform its intended functions. Instead, it highlights issues such as lagginess and poor multi-touch capability, which may not directly indicate a crash [5088].
(b) omission: The article mentions instances where the software omits to perform its intended functions. For example, it states that users cannot edit or resize post-it notes, zoom and rotate photos or graffiti directly from the desktop, requiring them to go into individual applications to do so. This omission hinders the intuitive use of the software [5088].
(c) timing: The article does not highlight any specific timing-related failures where the system performs its intended functions either too late or too early [5088].
(d) value: The software failure incident is related to the system performing its intended functions incorrectly. Issues such as poor multi-touch capability, lagginess, lack of video hardware acceleration, and the inability to edit or resize certain elements indicate a failure in delivering the expected value to users [5088].
(e) byzantine: The software failure incident does not exhibit behaviors of inconsistency or erratic responses that would classify it as a byzantine failure [5088].
(f) other: The software failure incident also includes issues such as the lack of ability to move multiple items at once on the desktop, the lack of ability to enter custom recipes in the Recipe Box application, and the limited selection of apps in the Apps Center. These aspects contribute to a subpar user experience and can be categorized as other types of software failure behaviors [5088]. |