| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
- The Lulz Security hacking collective, which claimed to have hacked into the computer files of an Arizona law enforcement agency, had previously taken credit for hacking into Sony Corp. where more than 100 million user accounts were compromised [6214].
(b) The software failure incident having happened again at multiple_organization:
- The Lulz Security hacking collective, in addition to targeting the Arizona law enforcement agency, had also defaced the PBS website and cyber-attacked the CIA website and the U.S Senate computer system [6214]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be attributed to the hacking incident where the Lulz Security hacking collective successfully breached the computer files of an Arizona law enforcement agency. The breach resulted in the release of sensitive information such as intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement [6214].
(b) The software failure incident related to the operation phase is evident from the aftermath of the breach. DPS officers reported being inundated with calls and emails, with their personal information being exposed on the internet. Officers like Steven Loya and Daniel Scott had to deal with constant ringing of their phones, strangers contacting them, and the need to change their phone numbers due to the breach [6214]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in the article is primarily within_system. The failure was due to the hacking activities of the Lulz Security hacking collective, which successfully breached the computer files of an Arizona law enforcement agency. The hackers accessed and released sensitive information such as intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement officers [6214]. The breach originated from within the system, indicating a failure in the agency's cybersecurity measures. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was primarily due to non-human actions, specifically a hack carried out by the Lulz Security hacking collective. They claimed to have hacked into the computer files of an Arizona law enforcement agency, leading to the release of sensitive information such as intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement officers [6214]. The breach of the computer system and the subsequent leaking of classified documents and personal details were all actions initiated by the hackers without direct human involvement in causing the failure. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in the article is primarily related to a hack carried out by the Lulz Security hacking collective on the computer files of an Arizona law enforcement agency. This incident is not attributed to hardware failure but rather to a security breach orchestrated by the hackers [6214].
(b) The software failure incident is directly linked to software issues, specifically the breach of the Arizona law enforcement agency's computer system by the Lulz Security group. The breach resulted in the release of private intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement personnel. This breach was a result of vulnerabilities in the software system that allowed unauthorized access to sensitive information [6214]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident in this case is malicious. The incident involved a hacking collective known as Lulz Security (LulzSec) successfully hacking into the computer files of an Arizona law enforcement agency. They claimed to have released private intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement officers. The hackers specifically targeted the Arizona Department of Public Safety due to their opposition to the state's immigration enforcement law. The incident resulted in officers being inundated with calls, personal information being exposed, and the need for additional security measures to protect the compromised computer system [6214]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The intent of the software failure incident was related to poor_decisions. The Lulz Security hacking collective specifically targeted the Arizona Department of Public Safety due to the state's tough immigration enforcement law known as SB1070 and the racial profiling anti-immigrant police state in Arizona. They claimed to have hacked into the computer files of the law enforcement agency, releasing private intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement [6214]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident in this case can be attributed to development incompetence as it was caused by the hacking activities of the Lulz Security group. The group successfully hacked into the computer files of an Arizona law enforcement agency, leading to the release of sensitive information such as intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement officers [6214].
(b) The software failure incident can also be categorized as accidental, as the breach and release of sensitive information were not intentional actions by the law enforcement agency but rather a result of the hacking activities of the Lulz Security group. The agency was not deliberately seeking to expose their data but became victims of a cyber attack [6214]. |
| Duration |
temporary |
The software failure incident reported in the article is temporary. The incident involved the hacking of the Arizona Department of Public Safety's computer files by the Lulz Security hacking collective. The breach resulted in the release of private intelligence bulletins, training manuals, personal email correspondence, names, phone numbers, addresses, and passwords belonging to Arizona law enforcement officers [6214]. The incident caused DPS officers to be inundated with calls, prompting some to change their phone numbers to mitigate the impact of the breach. Additionally, the Maricopa County Sheriff's Office took unspecified countermeasures to protect its computer system, and the FBI's Phoenix division was aware of the situation but couldn't comment on whether they were investigating it [6214]. |
| Behaviour |
crash |
(a) crash: The software failure incident in the article can be categorized as a crash. The Arizona Department of Public Safety's computer system was breached by the Lulz Security hacking collective, leading to a situation where DPS officers were inundated with calls, had their personal information exposed, and were experiencing disruptions in their communication devices like phones and emails. This disruption in the system's functioning and the loss of control over the officers' personal information align with the characteristics of a crash [6214]. |