| Recurring |
one_organization |
(a) The software failure incident having happened again at one_organization:
The incident of software failure related to server issues during a software update has happened again with Apple. In Article 8450, it is reported that during the launch of iOS 5, many users experienced errors due to a massive influx of traffic on Apple's servers. Users encountered "Error 3200" and "Internal Service" errors as their devices couldn't connect to Apple's servers, leading to widespread issues. Additionally, in Article 21359, a similar incident occurred with the launch of iOS 7 where Apple's servers couldn't cope with the increase in traffic, resulting in users receiving error messages and facing difficulties downloading the new operating system for iPhones and iPads.
(b) The software failure incident having happened again at multiple_organization:
There is no information provided in the articles about the software failure incident happening again at multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in Article [21359] where Apple faced embarrassment after thousands of customers struggled to download its new operating system, iOS 7. Users experienced error messages and 'failed to download' warnings, indicating a failure in the design phase where the servers couldn't cope with the increase in traffic due to the new software launch. The significant impact on battery life of certain handsets after transitioning from iOS 6 to iOS 7 also points to potential design flaws introduced during the software update.
(b) The software failure incident related to the operation phase is evident in Article [8450] where users trying to upgrade to iOS 5 experienced errors due to a massive influx of traffic on Apple's servers. Users faced issues like "Error 3200" and "Internal Service" errors, indicating operational failures as the servers couldn't handle the volume of traffic during the upgrade process. Additionally, activation server problems with AT&T and Verizon further highlight operational challenges faced by users during the software update process. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident reported in the articles is primarily within the system. In Article 21359, it is mentioned that Apple faced embarrassment as thousands of customers struggled to download the new iOS 7 operating system for iPhones and iPads. Users experienced error messages such as 'Software Update Unavailable,' 'Software Update Failed,' and 'An error occurred downloading iOS 7.0.' Additionally, Apple's servers couldn't cope with the increase in traffic, leading to difficulties in downloading the software update. Users also reported issues with the battery life of certain handsets after updating to iOS 7 [21359].
(b) The software failure incident also has contributing factors that originate from outside the system. In Article 8450, it is reported that a massive influx of traffic on Apple's servers led to errors for early adopters trying to upgrade to iOS 5. Users experienced errors like "Error 3200" and "Internal Service" due to the overwhelming volume of traffic. Verizon and AT&T's activation servers also faced similar issues, impacting users' ability to activate their devices. The issue of server overload from high traffic volume originated from outside the system, affecting the smooth transition to the new software [8450]. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident occurring due to non-human actions:
- In Article 21359, the software failure incident related to the iOS 7 update was primarily due to Apple's servers not being able to cope with the increase in traffic when users tried to download the new operating system. This led to error messages such as 'Software Update Unavailable,' 'Software Update Failed,' and 'An error occurred downloading iOS 7.0' [21359].
- Similarly, in Article 8450, users experienced errors while trying to upgrade to iOS 5 due to a massive influx of traffic on Apple's servers. The servers couldn't keep up with the high volume of traffic, leading to issues like "Error 3200" and "Internal Service" errors [8450].
(b) The software failure incident occurring due to human actions:
- In Article 21359, it was mentioned that even users who managed to download and activate the new software weren't happy, with some expressing frustration over the large 3.1GB requirement for the upgrade. Users had to delete apps to free up space for the update, indicating a potential oversight in the software design in terms of memory requirements [21359].
- Additionally, the impact of the iOS 7 update on battery life was noted, with tests showing a significant drop in battery life on certain handsets after transitioning from iOS 6 to iOS 7. This could be seen as a potential flaw in the software update that affected user experience [21359]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- Article 8450 reports on users experiencing errors and issues with the iOS 5 upgrade and iPhone 4S activation due to a massive influx of traffic on Apple's servers. This led to Error 3200 messages and internal service errors, indicating that the hardware servers were overwhelmed by the volume of traffic, causing connection issues and activation problems [8450].
(b) The software failure incident occurring due to software:
- Article 21359 discusses the software failure incident related to the iOS 7 update where users faced error messages, failed downloads, and issues with the new operating system for iPhones and iPads. The article highlights that users received error messages such as 'Software Update Unavailable,' 'Software Update Failed,' and 'An error occurred downloading iOS 7.0,' indicating software-related issues with the update process [21359]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident reported in the articles is non-malicious.
The incidents described in the articles involve issues such as massive errors during software updates, servers not being able to cope with increased traffic, error messages preventing downloads, and activation server problems. These issues were not caused by malicious intent but rather by technical challenges related to the high volume of users trying to download or update the software ([21359], [8450]). |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to poor decisions can be seen in Article 21359 where Apple faced embarrassment and frustration from users after the new iOS 7 software update failed to download properly. The incident was attributed to Apple's servers not being able to cope with the increase in traffic, leading to error messages and failed downloads for many users. This failure can be linked to poor decisions in terms of server capacity planning and readiness for the high demand during the software update launch ([21359]).
(b) The software failure incident related to accidental decisions can be observed in Article 8450 where early adopters trying to upgrade to iOS 5 experienced errors due to a massive influx of traffic on Apple's servers. The issue became widespread as Apple's servers couldn't handle the volume of traffic, leading to errors like "Error 3200" and "Internal Service" errors. This incident can be attributed to accidental decisions or unintended consequences of underestimating the server load and capacity needed for the software update launch ([8450]). |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident occurring due to development_incompetence:
- Article 21359 reports a software failure incident where Apple faced embarrassment as thousands of customers struggled to download the new iOS 7 software update. Users experienced error messages, failed downloads, and server issues due to the increase in traffic. This failure can be attributed to a lack of professional competence in handling the server capacity and traffic load [21359].
(b) The software failure incident occurring due to accidental factors:
- Article 8450 discusses the launch of iOS 5 and iPhone 4S where early adopters faced errors during the upgrade process due to a massive influx of traffic on Apple's servers. Users experienced issues like Error 3200 and internal service errors, leading to bricked phones and activation problems. These issues were accidental and not intentional, caused by the overwhelming volume of traffic and server connectivity problems [8450]. |
| Duration |
temporary |
(a) The software failure incident reported in the articles was temporary. Users experienced errors and issues with downloading the new iOS software updates, such as receiving error messages like 'Software Update Unavailable,' 'Software Update Failed,' and 'An error occurred downloading iOS 7.0' [Article 21359]. Additionally, users faced server issues and activation problems with Verizon and AT&T due to the massive influx of traffic on Apple's servers [Article 8450]. These issues were temporary and were eventually resolved as users either waited for server loads to decrease or made repeated attempts to download the updates. |
| Behaviour |
crash, omission, timing |
(a) crash:
- Article 21359 reports a software failure incident where users experienced difficulties downloading the new iOS 7 software update, with many receiving error messages such as 'Software Update Unavailable,' 'Software Update Failed,' and 'An error occurred downloading iOS 7.0' [21359].
- Article 8450 mentions that some users who tried to upgrade to iOS 5 experienced errors like "Error 3200" or "Internal Service" errors, leading to issues connecting to Apple's servers, with at least one user ending up bricking his phone after getting the Error 3200 message [8450].
(b) omission:
- Article 21359 describes how users faced frustrations as the new iOS 7 software update failed to download properly, indicating an omission in the system's intended function of allowing users to successfully download and install the update [21359].
(c) timing:
- Article 8450 discusses how users experienced errors during the iOS 5 upgrade due to a massive influx of traffic on Apple's servers, leading to delays and issues connecting to the servers, suggesting a timing failure where the system was performing its intended functions but too late due to server loads [8450].
(d) value:
- No specific information related to a value failure is provided in the articles.
(e) byzantine:
- No specific information related to a byzantine failure is provided in the articles.
(f) other:
- The articles do not provide information on any other specific behavior of the software failure incident. |