| Recurring |
one_organization |
(a) The software failure incident related to the breach of personal details of thousands of people who entered competitions and polls on the Sun's website is specific to News International, the organization that owns The Sun. This incident involving hackers copying personal information has occurred within News International [7276].
(b) The article does not mention any similar incident happening at other organizations or with their products and services. Therefore, there is no information provided about the software failure incident happening at multiple organizations. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 7276 was primarily due to design factors introduced during system development and maintenance. The incident involved a hacking attack on the Sun's website, resulting in the breach of customer information from competitions and polls. The hacker copied personal details of thousands of people, including names, addresses, date of birth, email, and phone numbers. This breach occurred as a result of vulnerabilities in the system design and security measures, allowing the hacker to access and extract sensitive information [7276].
(b) Additionally, the software failure incident in Article 7276 also had elements related to operational factors. The incident involved the posting of the stolen personal information on the internet by the hacker, indicating misuse of the system by unauthorized individuals. The hacker, known as Batteye, exploited operational weaknesses to publicly disclose the compromised data, highlighting the impact of operational failures in safeguarding sensitive information [7276]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) The software failure incident reported in the article is primarily within_system. The incident involved a hacking attack on the Sun's website, resulting in the breach of customer information from competitions and polls. The hacker, known as Batteye, obtained and released personal details of thousands of individuals, including names, addresses, date of birth, email, and phone numbers. The files containing this information were posted on the Pastebin site, a platform popular among hackers for sharing messages anonymously. The director of customer data for News International mentioned that no financial or password information was compromised, indicating that the breach was more focused on personal data within the system [7276].
(b) The software failure incident also had elements of outside_system factors. The hacker, Batteye, expressed motivations related to the security and trustworthiness of information held by organizations. He criticized the lack of learning from mistakes and the need for consequences for those who do not protect sensitive information. This perspective suggests a broader concern about the overall state of security and trust in the digital world, indicating external factors influencing the incident beyond just the immediate system breach [7276]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in Article 7276 was primarily due to non-human actions. The incident involved a hacking attack where personal details of thousands of people who entered competitions and polls on the Sun's website were copied by hackers and posted publicly on the internet. The hacker, known as Batteye, released files obtained from the Sun, including information from various competitions and databases, on the Pastebin site. This incident was driven by the actions of the hacker rather than any direct human error within the software system itself [7276]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident reported in Article 7276 was not directly attributed to hardware issues. The incident involved a hacking attack on the Sun's website, resulting in the breach of customer information from competitions and polls. The hacker, known as Batteye, obtained and posted personal details of individuals, such as names, addresses, date of birth, email, and phone numbers, on the internet. The incident did not mention any hardware-related failures as the root cause of the breach.
(b) The software failure incident in Article 7276 was primarily attributed to software-related factors. The breach of customer information, including personal details like names, addresses, and contact information, occurred due to a hacking attack on the Sun's website. The hacker exploited vulnerabilities in the website's software to access and copy the data, which was later posted publicly online. The incident highlighted the importance of cybersecurity measures and the need to address software vulnerabilities to prevent such breaches in the future. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident described in the article is malicious in nature. The incident involved hackers copying personal details of thousands of people who entered competitions and polls on the Sun's website and posting them publicly on the internet. The hacker, known as Batteye, expressed motivations related to exposing vulnerabilities and criticizing the lack of security measures in place to protect personal information. The incident was part of a larger hacking attack on News International, indicating a deliberate attempt to breach security and expose sensitive data [7276]. |
| Intent (Poor/Accidental Decisions) |
unknown |
(a) The intent of the software failure incident related to poor_decisions:
- The software failure incident involving the hacking of personal details from the Sun's website was driven by the intent to expose vulnerabilities and criticize the lack of security measures in place.
- The hacker, Batteye, expressed frustration with individuals who engage in malicious hacking activities such as stealing credit card information or deleting voicemail messages.
- The incident was motivated by a desire to highlight the need for better security practices and to hold organizations accountable for protecting sensitive information [7276]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident in Article 7276 was not attributed to development incompetence. The incident was primarily caused by a hacking attack where personal details of thousands of people were copied and posted publicly on the internet by a hacker named Batteye. The breach included information from competitions and polls on the Sun's website, such as names, addresses, date of birth, email, and phone numbers. The hacker's motivations seemed to focus on exposing vulnerabilities and criticizing the lack of security in protecting personal information.
(b) The software failure incident in Article 7276 was accidental in nature. The breach occurred as a result of a hacking attack by an individual named Batteye, who released personal information obtained from the Sun's databases. The incident was not intentional on the part of the individuals or organization responsible for the software system; rather, it was an unauthorized intrusion by an external party leading to the exposure of sensitive data. |
| Duration |
permanent |
(a) The software failure incident described in the article seems to be more of a permanent nature. The incident involved hackers copying personal details of thousands of people who entered competitions and polls on the Sun's website and posting them publicly on the internet. The breach of customer information, including names, addresses, date of birth, email, and phone numbers, was a significant and lasting impact. The hacker, Batteye, released various files obtained from the Sun, indicating a deliberate and sustained effort to expose vulnerabilities and challenge the trustworthiness of organizations handling personal information [7276].
(b) The software failure incident does not appear to be temporary as it was not a momentary glitch or a one-time error. The breach of customer information and the subsequent posting of personal details on the internet by the hacker indicate a sustained and deliberate attack on the system's security, rather than a brief or isolated incident [7276]. |
| Behaviour |
other |
(a) crash: The software failure incident in the article does not involve a crash where the system loses state and does not perform any of its intended functions. The incident is more focused on a data breach and unauthorized access to personal information rather than a system crash [7276].
(b) omission: The incident does not involve a failure due to the system omitting to perform its intended functions at an instance(s). Instead, the focus is on the unauthorized access and release of personal information entered by users in various competitions and polls on the Sun's website [7276].
(c) timing: The software failure incident is not related to a timing issue where the system performs its intended functions correctly but too late or too early. The primary issue in this incident is the breach of customer information and its public posting rather than a timing-related failure [7276].
(d) value: The incident does not involve a failure due to the system performing its intended functions incorrectly. The main issue is the unauthorized access and release of personal information, such as names, addresses, date of birth, email, and phone numbers, rather than the system malfunctioning in its intended functions [7276].
(e) byzantine: The software failure incident does not exhibit a byzantine behavior where the system behaves erroneously with inconsistent responses and interactions. The incident primarily revolves around the unauthorized access and public posting of personal information obtained from competitions and polls on the Sun's website [7276].
(f) other: The behavior of the software failure incident in the article can be categorized as a data breach and unauthorized access leading to the exposure of personal information of individuals who participated in various competitions and polls on the Sun's website. The incident involves a malicious hacker accessing and posting personal details, highlighting a significant security vulnerability rather than a specific system behavior like a crash, omission, timing issue, value error, or byzantine behavior [7276]. |