| Recurring |
one_organization |
(a) The software failure incident related to the BlackBerry Storm 2 occurred within the same organization, Research In Motion (RIM). The article mentions that the original BlackBerry Storm was widely panned for its shortcomings, and the Storm 2 also had its own set of flaws. The specific issues mentioned include the four buttons at the base of the screen not working properly and the camera causing the phone to crash and reboot when starting up. These problems were experienced by the user who had been using both the original Storm and the Storm 2, indicating a recurrence of software failure within the same organization [1304]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase is evident in the article. The BlackBerry Storm 2 experienced flaws in its design, particularly with the four buttons at the base of the screen. The buttons sometimes did not work properly, causing issues such as the inability to make or end calls. This design flaw was persistent and not easily resolved, even temporarily, by rebooting the phone. Additionally, the camera application would crash the phone, leading to arbitrary reboots, indicating a design issue with the camera functionality [1304].
(b) The software failure incident related to the operation phase is also highlighted in the article. The problems with the buttons not working properly and the camera causing the phone to crash were issues that occurred during the operation of the BlackBerry Storm 2. These operational failures were experienced by the user during regular use of the phone, such as making calls or trying to use the camera application. The user's experience with these operational failures indicates issues introduced during the operation or use of the system [1304]. |
| Boundary (Internal/External) |
within_system |
The software failure incident reported in Article 1304 includes issues both within the system and outside the system:
(a) within_system: The article mentions internal issues within the BlackBerry Storm 2 software, such as the persistent problem with the four buttons at the base of the screen not working properly, causing inconvenience for the user. Additionally, the problem with the camera causing the phone to crash when starting up is another internal software issue mentioned in the article [1304].
(b) outside_system: While the article primarily focuses on internal software issues, it does not provide explicit information about any external factors contributing to the software failure incident. Therefore, there is no clear indication of external factors causing the reported software failures in this specific case. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident related to non-human actions in this case includes the persistent problems with the buttons at the base of the screen and the camera on the BlackBerry Storm 2. The article mentions that the buttons sometimes don't work, requiring repeated poking or tapping in a precise location to make them function. Additionally, starting up the camera can cause the phone to crash and reboot, especially after a few days of not using the camera. These issues are described as persistent problems that occur without any direct human intervention, indicating a failure related to non-human actions [1304].
(b) The software failure incident related to human actions is not explicitly mentioned in the article. There is no indication that the issues with the buttons or the camera on the BlackBerry Storm 2 are caused by human actions or errors. The problems seem to be inherent to the device or software design rather than being introduced by human actions [1304]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The article mentions issues with the four buttons at the base of the screen on the BlackBerry Storm 2, indicating a hardware-related problem where the buttons sometimes don't work properly [1304].
(b) The software failure incident related to software:
- The article highlights a persistent problem with the camera on the BlackBerry Storm 2, where starting up the camera application causes the phone to crash and reboot, indicating a software-related issue [1304]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 1304 does not indicate any malicious intent behind the issues faced with the BlackBerry Storm 2. The problems mentioned, such as the non-functioning buttons at the base of the screen and the camera causing the phone to crash, appear to be technical flaws or defects in the device rather than intentional actions to harm the system. The user's frustration with the phone's performance suggests a non-malicious software failure incident [1304]. |
| Intent (Poor/Accidental Decisions) |
unknown |
The software failure incident described in Article 1304 does not explicitly point to either poor decisions or accidental decisions as the intent behind the failure. The issues mentioned, such as the malfunctioning buttons and the camera causing the phone to crash, seem to be related to technical flaws or defects in the BlackBerry Storm 2 rather than decisions made during the development or design process. Therefore, the specific intent behind the software failure incident in this case is unknown. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article. The BlackBerry Storm 2 was criticized for having flaws such as the four buttons at the base of the screen not working properly, with the user experiencing persistent issues with these buttons, especially when making or ending calls. The problem was not easily fixed, and rebooting the phone only provided a temporary solution. Additionally, the camera application would cause the phone to crash and reboot, indicating a lack of professional competence in ensuring the stability and functionality of the camera feature [1304].
(b) The software failure incident related to accidental factors is also present in the article. The issues with the buttons and the camera on the BlackBerry Storm 2 seem to have occurred unintentionally rather than as a deliberate design choice. The user mentions that the problems with the buttons and the camera were persistent and not easily resolved, indicating that these issues were accidental rather than intentional [1304]. |
| Duration |
temporary |
(a) The software failure incident described in the article is more of a temporary nature. The article mentions that the problem with the buttons at the base of the screen and the issue with the camera causing the phone to crash are persistent problems but are only fixed temporarily by rebooting the phone. The article states, "And, in my experience, the problem is only fixed temporarily by rebooting the phone" and "This typically happens after a few days of not using the camera" [1304]. |
| Behaviour |
crash, value, other |
(a) crash: The software failure incident related to the BlackBerry Storm 2 involves a crash. Specifically, starting up the camera causes the phone to crash, leading to an arbitrary reboot. This crash occurs after a few days of not using the camera, indicating a failure due to the system losing state and not performing its intended function [1304].
(b) omission: The article does not mention any specific instances of the system omitting to perform its intended functions at an instance(s).
(c) timing: The article does not describe any failures related to the system performing its intended functions correctly but too late or too early.
(d) value: The software failure incident does involve a failure due to the system performing its intended functions incorrectly. For example, the four buttons at the base of the screen sometimes do not work as expected, requiring repeated poking or tapping in a precise location to make or end a call. This indicates a failure in the system's performance [1304].
(e) byzantine: The article does not mention any behaviors of the software failure incident related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The other behavior related to the software failure incident is the temporary fix by rebooting the phone. The problem with the buttons not working is only temporarily resolved by rebooting the phone, which is not considered an acceptable solution as the "fix" is fleeting, indicating a unique behavior in response to the failure [1304]. |