| Recurring |
one_organization |
(a) The software failure incident related to Google Drive causing Finder crashes in OS X Mavericks is specific to Google's desktop client for its online Google Drive service. Users who upgraded to OS X Mavericks experienced Finder crashes and desktop issues due to the way Google Drive appends sync icons to folders [23122]. Google acknowledged the issue and released an update to address the problem for affected users [23122].
(b) There is no information in the provided article about a similar incident happening at other organizations or with their products and services. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in Article 23122 is related to the design phase. The issue with Finder crashing in OS X Mavericks was attributed to Google's desktop client for Google Drive. Specifically, the problem was caused by the way Google Drive appended sync icons to folders, leading to crashes in Finder. Google acknowledged the issue and released an update to address the problem [23122].
(b) The software failure incident in Article 23122 is also related to the operation phase. Users experienced Finder crashes and desktop items disappearing due to the malfunctioning of Google Drive's desktop client after upgrading to OS X Mavericks. The operation of the system was impacted by the issue with Google Drive, leading to repeated crashes and disruptions in the user experience [23122]. |
| Boundary (Internal/External) |
within_system, outside_system |
The software failure incident related to the Finder crashes in OS X Mavericks due to Google Drive can be categorized as both within_system and outside_system:
(a) within_system: The issue of Finder crashing in OS X Mavericks was caused by the way Google Drive's desktop client appended sync icons to folders, leading to the instability of the Finder process [23122].
(b) outside_system: The root cause of the Finder crashes was attributed to Google's desktop client for its online Google Drive service, specifically version 1.12, which was interacting with the OS X Mavericks system in a way that triggered the crashes [23122]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in this case was primarily due to non-human actions. The issue was related to Google's desktop client for Google Drive causing crashes in Finder on systems running OS X Mavericks. The problem stemmed from the way Google Drive appended synchronization icons to folders, leading to the Finder process crashing and relaunching repeatedly [23122]. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident mentioned in the article is related to software. The issue with Finder crashing repeatedly and the system switching applications randomly in OS X Mavericks is attributed to Google's desktop client for Google Drive. The problem arises when Google Drive synchronizes and appends sync icons to folders, causing Finder to crash [23122]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 23122 is non-malicious. The issue causing Finder crashes in OS X Mavericks was attributed to Google's desktop client for Google Drive. The problem arose from the way Google Drive appended sync icons to folders, leading to the crashing of Finder. Google acknowledged the issue and released an update to address the problem, indicating that the failure was not due to malicious intent but rather a technical flaw in the software [23122]. |
| Intent (Poor/Accidental Decisions) |
accidental_decisions |
The software failure incident related to the Finder crashes in OS X Mavericks after upgrading appears to be more aligned with the category of accidental_decisions. The issue stemmed from the way Google's desktop client for Google Drive appended sync icons to folders, causing the Finder to crash. This was not a deliberate poor decision but rather an unintended consequence of how the software was interacting with the operating system [23122]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article.
(b) The software failure incident related to accidental factors is evident in the article. The issue with Finder crashing in OS X Mavericks was attributed to Google's desktop client for Google Drive. It was identified that the way Google Drive appended sync icons to folders was causing the crashes in Finder. This issue was not intentional but accidental, leading to the software failure incident [23122]. |
| Duration |
temporary |
The software failure incident related to the Finder crashes in OS X Mavericks caused by Google Drive's desktop client can be categorized as a temporary failure. The issue started happening days after users had upgraded to Mavericks, indicating that it was not a permanent failure introduced by all circumstances [23122]. Additionally, Google responded to the problem by issuing an update to Google Drive that addressed the crashing issue, suggesting that the failure was temporary and could be resolved by specific actions [23122]. |
| Behaviour |
crash, other |
(a) crash: The software failure incident described in the article is related to crashes. Users who upgraded their systems to OS X Mavericks experienced the Finder process crashing repeatedly, causing Finder windows and desktop items to disappear and reappear [23122].
(b) omission: There is no specific mention of the software failure incident being related to the system omitting to perform its intended functions at an instance(s).
(c) timing: The software failure incident is not related to the system performing its intended functions correctly, but too late or too early.
(d) value: The software failure incident is not related to the system performing its intended functions incorrectly.
(e) byzantine: The software failure incident is not related to the system behaving erroneously with inconsistent responses and interactions.
(f) other: The behavior of the software failure incident is specifically related to the Finder process crashing repeatedly after users upgraded to OS X Mavericks, potentially caused by Google's desktop client for Google Drive appending sync icons to folders in a way that crashes Finder [23122]. |