| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
- Chick-fil-A experienced a possible data breach in December, with suspicious activity involving payment cards at some of its restaurants [32500].
- This incident is similar to other major US corporations facing data breaches, such as Home Depot and Target, in the past [32500].
(b) The software failure incident having happened again at multiple_organization:
- The article mentions that in the digital arms race between authorities and hackers, corporations and security firms are struggling to keep pace, with 43% of US firms experiencing data breaches in the past year [32500].
- It also highlights that major cyber attacks are expected to cause widespread harm in the next 10 years, indicating a trend of such incidents across various organizations [32500]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions that hackers installed malware in the third party's point-of-sale (POS) software, which is a system development aspect, allowing them to steal data encoded on the back of cards [32500].
(b) The software failure incident related to the operation phase is evident in the article where it discusses the possibility of customers being affected by the breach and advises them to keep a close eye on bank and card statements to look out for suspicious activity and possible identity theft, which is related to the operation or misuse of the system [32500]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incident at Chick-fil-A, involving a possible data breach in its payment system, was likely due to contributing factors that originated from within the system. The breach was suspected to have occurred through the installation of malware in the point-of-sale (POS) software used at the restaurant locations, allowing hackers to steal data encoded on the back of cards [32500]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The software failure incident at Chick-fil-A was likely caused by hackers who installed malware in the third party's point-of-sale (POS) software, allowing them to steal data encoded on the back of cards [32500].
- The breach was compared to similar attacks on major US corporations like Home Depot and Target, where hackers installed malware on systems to compromise credit and debit card numbers [32500].
(b) The software failure incident occurring due to human actions:
- The breach at Chick-fil-A was not directly caused by human actions but rather by hackers who exploited vulnerabilities in the POS software [32500].
- The article does not mention any specific human actions that directly led to the software failure incident at Chick-fil-A. |
| Dimension (Hardware/Software) |
software |
(a) The software failure incident related to hardware:
- The article does not specifically mention any hardware-related issues contributing to the software failure incident at Chick-fil-A [32500].
(b) The software failure incident related to software:
- The software failure incident at Chick-fil-A was attributed to a possible data breach involving the payment system at some of its restaurants [32500].
- Cybersecurity journalist Brian Krebs reported that financial institutions traced suspicious activity on cards to Chick-fil-A locations, indicating a breach in the point-of-sale (POS) software used by the company [32500].
- The breach was compared to similar incidents at other medium-sized chains where hackers installed malware in the POS software to steal data encoded on the back of cards [32500].
- The article highlights the ongoing digital arms race between authorities, hackers, corporations, and security firms, indicating the challenges in keeping pace with sophisticated cyber attacks [32500]. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The software failure incident reported in Article 32500 is malicious in nature. The incident involved a possible data breach at Chick-fil-A restaurants, where hackers installed malware in the point-of-sale (POS) software to steal data encoded on the back of cards. This malicious activity was aimed at compromising credit and debit card information of customers, potentially leading to identity theft and financial losses [32500]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident at Chick-fil-A, involving a possible data breach in their payment system, can be attributed to poor decisions made in terms of cybersecurity measures. The incident was likely a result of hackers installing malware in the third-party point-of-sale software used by the company, allowing them to steal data encoded on the back of cards [32500]. This indicates a failure in the decision-making process regarding the selection and security of third-party vendors for managing payment systems. |
| Capability (Incompetence/Accidental) |
development_incompetence, unknown |
(a) The software failure incident related to development incompetence is evident in the article as it mentions the possibility of a data breach at Chick-fil-A due to hackers installing malware in the third party's point-of-sale (POS) software, allowing them to steal data encoded on the back of cards [32500]. This indicates a vulnerability in the development or management of the POS software that led to the breach.
(b) The software failure incident related to accidental factors is not explicitly mentioned in the articles provided. |
| Duration |
temporary |
(a) The software failure incident related to the data breach at Chick-fil-A appears to be temporary. The incident was discovered in mid-December, and Chick-fil-A took immediate action by contacting authorities and cybersecurity companies to investigate the suspicious activity involving payment cards at a few restaurants [32500]. The company's statement indicated that it was premature to comment further given the pending investigation, suggesting that the incident was not considered permanent [32500]. Additionally, the offer by Chick-fil-A to provide identity protection services for affected customers and the advice to customers to monitor their bank and card statements for suspicious activity indicate a proactive response to a temporary incident [32500]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The article mentions a possible data breach at Chick-fil-A, which could be considered a form of software failure leading to a system crash where the system loses its state and may not perform its intended functions [32500].
(b) omission: The potential data breach incident at Chick-fil-A could also be seen as a failure of omission, where the system omits to perform its intended functions related to securing customer payment data [32500].
(c) timing: The article does not specifically mention any timing-related failures in the software incident at Chick-fil-A.
(d) value: The potential data breach at Chick-fil-A could result in a failure of value, where the system performs its intended functions incorrectly by allowing unauthorized access to sensitive payment information [32500].
(e) byzantine: The article does not describe the software failure incident at Chick-fil-A as exhibiting byzantine behavior.
(f) other: The software failure incident at Chick-fil-A could also be categorized as a failure due to a security vulnerability in the system that allowed hackers to install malware and compromise customer payment data, leading to a breach [32500]. |