| Recurring |
one_organization, multiple_organization |
(a) The software failure incident of a hack at Twitch is not the first time such incidents have occurred within the same organization. The article mentions that if Twitch was hacked, it would be just the latest in a string of attacks on major companies over the past few years. It provides examples of other major hacks reported in 2014 and 2015, including those on companies like Target, Neiman Marcus, P.F. Chang's, Michaels Stores, Home Depot, Staples, and Anthem [34524].
(b) The article also highlights that the software failure incident at Twitch is part of a trend where major companies have been targeted by hackers. It mentions various other companies that have experienced similar attacks, such as Target, Neiman Marcus, P.F. Chang's, Michaels Stores, Home Depot, Staples, and Anthem. This indicates that similar incidents have happened at multiple organizations within the same timeframe [34524]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be attributed to the hack on Twitch, where user information was stolen. The incident was likely a result of unauthorized access to some Twitch user account information, including passwords, email addresses, user names, home addresses, phone numbers, and dates of birth. This breach indicates a failure in the design or security measures of the system, allowing hackers to access sensitive user data [34524].
(b) The software failure incident related to the operation phase can be linked to the misuse of user data by hackers following the hack on Twitch. Hackers could potentially use the stolen data for phishing attacks, selling user data on the black market, or stealing goods with another person's identity. This misuse of data highlights the operational failure in safeguarding user information and preventing unauthorized access [34524]. |
| Boundary (Internal/External) |
within_system, outside_system |
(a) within_system: The software failure incident involving Twitch being hacked is primarily due to factors originating from within the system. The incident involved unauthorized access to user account information, including passwords, email addresses, user names, home addresses, phone numbers, and dates of birth [34524]. Twitch took steps such as resetting all user passwords and disconnecting accounts connected to Twitter and YouTube to mitigate the impact of the breach. Additionally, the company mentioned that it is still investigating the breach, indicating that the issue is internal to the system.
(b) outside_system: The software failure incident related to the Twitch hack also has elements of factors originating from outside the system. The hackers who gained unauthorized access to user data exploited vulnerabilities in the system to steal sensitive information. This external threat led to potential phishing attacks and the selling of user data on the black market [34524]. The incident highlights the importance of users using strong and unique passwords to protect their accounts from external threats. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident related to non-human actions in this case is a hack on Twitch, a popular social video platform for gamers. The hack resulted in unauthorized access to some Twitch user account information, including passwords, email addresses, user names, home addresses, phone numbers, and dates of birth [34524].
(b) The software failure incident related to human actions involves the potential vulnerability of user accounts due to weak passwords or reused login credentials. Security specialists emphasized the importance of using strong and unique passwords for each login to prevent unauthorized access and potential data breaches [34524]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident related to hardware:
- The incident reported in the article is a hack where user information was stolen from Twitch, a platform for gamers to live-stream their gameplay [34524].
- The hack involved unauthorized access to user account information, including passwords, email addresses, user names, home addresses, phone numbers, and dates of birth [34524].
- The hackers potentially gained access to this sensitive user data through a breach in Twitch's security systems, indicating a failure in the hardware or infrastructure protecting this information.
(b) The software failure incident related to software:
- The software failure incident in this case is primarily attributed to a hack, where hackers gained unauthorized access to user data on Twitch's platform [34524].
- The hack exploited vulnerabilities in Twitch's software systems, allowing the hackers to access and potentially steal user information [34524].
- Twitch responded by resetting all user passwords and disconnecting accounts connected to Twitter and YouTube to prevent further unauthorized access, indicating a software-related failure in the platform's security measures. |
| Objective (Malicious/Non-malicious) |
malicious |
(a) The objective of the software failure incident was malicious, as Twitch likely experienced a hack where user information was stolen. The incident involved unauthorized access to user account information, including passwords, email addresses, user names, home addresses, phone numbers, and dates of birth. This unauthorized access was likely aimed at obtaining sensitive user data for potential malicious activities such as phishing attacks or selling the data on the black market [34524]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Twitch hack can be attributed to poor decisions made in terms of cybersecurity measures. The incident involved unauthorized access to user account information, including sensitive data such as passwords, email addresses, user names, home addresses, phone numbers, and dates of birth. Twitch had to reset all user passwords and disconnect accounts connected to Twitter and YouTube to mitigate the impact of the breach. The company's response to the incident, including the lack of detailed information initially provided and the ongoing investigation, indicates a failure in adequately securing user data [34524]. |
| Capability (Incompetence/Accidental) |
accidental |
(a) The software failure incident related to development incompetence is not explicitly mentioned in the provided article. Therefore, it is unknown whether the Twitch hack was due to factors introduced by lack of professional competence by humans or the development organization.
(b) The software failure incident related to accidental factors is evident in the article. The article reports that Twitch likely experienced a hack where user information was stolen. This incident is described as a possible "unauthorized access" to user account information, indicating that the breach was not intentional or authorized by Twitch [34524]. |
| Duration |
temporary |
The software failure incident reported in Article 34524 regarding the Twitch hack can be categorized as a temporary failure. This incident involved unauthorized access to user account information, leading to the potential theft of sensitive data such as passwords, email addresses, user names, home addresses, phone numbers, and dates of birth. As a response to the incident, Twitch reset all user passwords and disconnected accounts connected to Twitter and YouTube to prevent further unauthorized access. The company also mentioned that it was still investigating the breach, indicating that the failure was temporary and not a permanent issue [34524]. |
| Behaviour |
omission, other |
(a) crash: The incident reported in the article does not specifically mention a system crash where the software loses state and stops performing its intended functions.
(b) omission: The software failure incident in the article is related to a hack where user information may have been stolen. This can be considered a failure due to the system omitting to protect user data and prevent unauthorized access [Article 34524].
(c) timing: The incident does not involve a timing failure where the system performs its intended functions but at the wrong time.
(d) value: The software failure incident does not involve the system performing its intended functions incorrectly.
(e) byzantine: The incident does not describe the system behaving with inconsistent responses and interactions, which would align with a byzantine failure.
(f) other: The behavior of the software failure incident in this case is related to a security breach or hack where unauthorized access to user account information occurred, leading to potential data theft. |