| Recurring |
one_organization, multiple_organization |
(a) The software failure incident having happened again at one_organization:
- The article mentions that the issue of the freezing screen, which has long bedeviled Model S owners, has reportedly shown up in a few Model X's as well. Tesla typically responds by helping reboot the software or requiring a trip to the nearest service center to address the problem [42608].
(b) The software failure incident having happened again at multiple_organization:
- The article mentions that the issue of double vision caused by the enormous windshield on the Model X, known as "ghosting," has been spotted in other cars like the Toyota Prius and Chevrolet Camaro. Tesla acknowledges the few complaints it has received about this issue and states that it is addressing them [42608]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident related to the design phase can be seen in the article where it mentions issues with the double hinged falcon wing doors of the Model X. The doors, which use a sophisticated system of sensors and software to sense and avoid obstacles, don't always work as designed. For example, one owner reported that the door whacked a concrete overhang, indicating a design flaw in the software controlling the doors [42608].
(b) The software failure incident related to the operation phase is evident in the article discussing the freezing of the 17-inch center console screen in the Model X. The article mentions that the screen controls everything typically handled by physical controls like knobs or buttons, and when it freezes, it becomes a significant operational issue for the drivers. Tesla typically responds to this issue by helping reboot the software, sometimes requiring a trip to the nearest service center, indicating an operational challenge faced by the users [42608]. |
| Boundary (Internal/External) |
within_system |
(a) within_system: The software failure incidents mentioned in the articles primarily point towards issues originating from within the system itself. For example, the freezing screen, malfunctioning windows, and bugs in the software are all internal system issues that Tesla is addressing [42608]. These failures are related to the design, development, and implementation of the software within the Tesla vehicles.
(b) outside_system: There is no specific mention in the articles of software failure incidents being caused by contributing factors originating from outside the system. The reported issues such as the double vision effect, malfunctioning doors, freezing screens, and faulty third-row seats are all discussed in the context of internal system problems within the Tesla vehicles [42608]. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident occurring due to non-human actions:
- The article mentions a bug in the software that has caused freezing screens in some Model X vehicles, which has been a long-standing issue for Model S owners as well. Tesla typically responds by helping reboot the software or requiring a trip to the nearest service center [42608].
- There have been reports of windows not opening or closing properly in some Model X vehicles, with one driver experiencing issues with the driver's side window not closing all the way. This problem has been attributed to software glitches [42608].
(b) The software failure incident occurring due to human actions:
- The article discusses how the falcon wing doors on the Model X, which use a sophisticated system of sensors and software to sense and avoid obstacles, have not always worked as designed. One owner expressed concerns about the doors not functioning properly and worrying about what neighbors might think [42608].
- There are complaints about the enormous windshield on the Model X creating double vision at night, known as "ghosting." This issue has been attributed to the design of the vehicle and has led to complaints from some owners [42608]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident occurring due to hardware:
- The article mentions an incident where a Model X owner posted a photo of his falcon door after it "whacked a concrete overhang" due to the doors not always working as designed, which involves a sophisticated system of sensors and software [42608].
- Another driver reported that his driver’s side window wouldn’t close all the way, attributing the issue to software glitches [42608].
(b) The software failure incident occurring due to software:
- The article discusses issues with the 17-inch center console freezing, a problem that has long bedeviled Model S owners and has reportedly shown up in a few Model X's as well [42608].
- There are mentions of Tesla dealing with bugs in the software as they come up and issuing over-the-air software updates to provide preventative fixes for various problems [42608]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The articles do not mention any software failure incident related to malicious intent to harm the system.
(b) The software failure incidents mentioned in the articles are non-malicious in nature. They include issues such as freezing screens, windows not opening or closing properly, glitches in the center console, and problems with the falcon wing doors. These failures are attributed to software bugs, glitches, and design complexities rather than any malicious intent [42608]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident related to the Model X SUV by Tesla seems to have elements of poor_decisions. Elon Musk decided not to provide the Model X for media reviews initially to "suppress demand" before production ramped up, which may have contributed to avoiding scrutiny and allowing complaints to stack up [42608]. Additionally, Musk himself admitted that the Model X is an exceedingly complicated design, which contributed to the delays in production [42608]. These decisions and factors could have played a role in the software failures and glitches experienced by early Model X owners. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident related to development incompetence is evident in the article discussing issues with the Model X SUV by Tesla Motors. The article highlights various problems with the Model X, such as the freezing screen, windows not opening or closing properly, and a bug affecting the software in some Model X vehicles [42608].
(b) The software failure incident related to accidental factors is also present in the same article. For example, there are mentions of the falcon wing doors not working as designed, leading to incidents like one door hitting a concrete overhang [42608]. |
| Duration |
temporary |
(a) The articles do not provide information about a permanent software failure incident.
(b) The articles mention temporary software failures such as freezing screens, window issues, and bugs that have been reported in some Model X vehicles. These temporary software issues have been addressed by Tesla through reboots, service center visits, and over-the-air software updates [42608]. |
| Behaviour |
crash, omission, value, other |
(a) crash: The article mentions a software bug that has shown up in a few Model X's, causing the center console screen to freeze. Tesla typically responds by helping reboot the software, sometimes requiring a trip to the nearest service center [42608].
(b) omission: The article discusses issues with the windows of the Model X, where some drivers reported problems with windows not opening or closing properly. One driver mentioned that his driver’s side window wouldn’t close all the way, attributing the issue to software glitches [42608].
(c) timing: The article highlights delays in the production and delivery of the Model X SUV by Tesla. Elon Musk initially announced the Model X would arrive in early 2014, but the first deliveries were made in the fall of a later year, running about two years late. The delays were partly attributed to the complexity of the car's design [42608].
(d) value: The article mentions complaints from Model X owners about issues with the falcon wing doors not working as designed. One owner expressed concern about spending money on a car with doors that don't function properly, indicating a failure in the system performing its intended functions correctly [42608].
(e) byzantine: The article does not specifically mention any instances of the system behaving erroneously with inconsistent responses and interactions.
(f) other: The article discusses a weakness in the third-row seats of the Model X, where Tesla discovered that the seats might fold forward in the event of a crash. This issue led to a recall of all delivered SUVs to replace the potentially faulty seat backs, indicating a failure related to the safety and structural integrity of the seats [42608]. |