| Recurring |
one_organization, multiple_organization |
(a) The software failure incident of Windows 10 automatically trying and failing to install on a user's computer has happened before within the same organization, Microsoft. The incident involving Teri Goldstein's Windows 7 computer is just one of many complaints against Microsoft for the aggressive rollout of Windows 10. Users have reported similar issues of Windows 10 automatically installing on their computers without their permission, causing disruptions and frustrations [44805].
(b) The software failure incident of Windows 10 automatically installing on users' computers without their permission has also occurred at multiple organizations or with their products and services. Users beyond Teri Goldstein have experienced the forced installation of Windows 10, leading to complaints and disruptions in various settings such as weather forecasts and gaming sessions [44805]. |
| Phase (Design/Operation) |
design |
(a) The software failure incident in the article is related to the design phase. The failure occurred due to the aggressive rollout strategy by Microsoft for Windows 10. Initially offered as an optional upgrade, Windows 10 became a "recommended update" for Windows 7 users, leading to automatic downloads and installations without users' explicit consent. This design decision contributed to users experiencing issues with the forced installation of Windows 10, causing disruptions and instability in their systems [44805].
(b) The software failure incident is not related to the operation phase or misuse of the system. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident reported in the article is primarily within_system. The failure occurred due to Microsoft's aggressive rollout of Windows 10, where it was automatically downloading and installing on users' computers without their explicit permission. This aggressive approach led to issues such as an unstable and unresponsive computer for the Californian woman, Teri Goldstein, who eventually sued Microsoft and won $10,000 in compensation [44805]. The failure originated from within the system in terms of the forced installation process and lack of user consent. |
| Nature (Human/Non-human) |
non-human_actions, human_actions |
(a) The software failure incident in the article was primarily due to non-human actions. The failure occurred as Windows 10 automatically tried to install on the Windows 7 computer without the user's consent or initiation. This automatic installation led to an unstable and unresponsive computer, causing the user to experience issues with her system [44805].
(b) Additionally, human actions played a role in the aftermath of the software failure incident. The user, Teri Goldstein, took legal action against Microsoft for the failed installation of Windows 10 on her computer. She sued the company for a new computer and loss of earnings, ultimately winning $10,000 in compensation. This legal battle was initiated by human actions in response to the software failure incident [44805]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident in Article 44805 was primarily due to hardware-related issues. The failure occurred when Windows 10 automatically tried to install on a Windows 7 computer, causing instability and unresponsiveness. The user, Teri Goldstein, experienced problems with her computer after the failed installation, leading to her seeking compensation from Microsoft for a new computer and loss of earnings [44805].
(b) The software failure incident in Article 44805 also had contributing factors originating in software. Microsoft's aggressive rollout of Windows 10, including making it a recommended update for Windows 7 users, led to complaints about the operating system automatically installing without user permission. This software-related issue caused frustration among users and ultimately resulted in legal action against Microsoft [44805]. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in the article is non-malicious. It was a result of Microsoft's aggressive rollout of Windows 10, where the automatic installation of the operating system on users' computers without their explicit consent led to issues and complaints. The incident was not caused by malicious intent but rather by Microsoft's strategy to increase Windows 10 adoption rates.
[44805] |
| Intent (Poor/Accidental Decisions) |
poor_decisions, accidental_decisions |
(a) The intent of the software failure incident related to poor_decisions:
- Microsoft's aggressive rollout of Windows 10, making it a "recommended update" for Windows 7 or later, led to automatic downloads without user permission, causing frustration and complaints [44805].
(b) The intent of the software failure incident related to accidental_decisions:
- The automatic installation of Windows 10 on the Californian woman's Windows 7 computer was unintended and without her consent, resulting in an unstable and unresponsive system, leading to the lawsuit and compensation [44805]. |
| Capability (Incompetence/Accidental) |
development_incompetence, accidental |
(a) The software failure incident in Article 44805 can be attributed to development incompetence. The incident occurred when Windows 10 automatically tried to install on a Windows 7 computer without the user's consent, leading to an unstable and unresponsive system. This aggressive rollout strategy by Microsoft, transitioning from an optional upgrade to a recommended update, resulted in numerous complaints and legal actions, including the case where a Californian woman won $10,000 in compensation for the failed installation [44805]. This failure can be seen as a result of decisions made by the development organization without considering the impact on users.
(b) The software failure incident in Article 44805 can also be considered accidental. The automatic installation of Windows 10 on the user's computer without her permission can be seen as an accidental action by Microsoft's update mechanism. The lack of user consent and the subsequent issues faced by the user, such as an unstable system affecting her travel agency operations, were unintended consequences of the aggressive rollout strategy employed by Microsoft [44805]. This accidental update led to legal consequences and financial compensation for the affected user. |
| Duration |
temporary |
(a) The software failure incident in the article can be categorized as a temporary failure. The incident occurred when Windows 10 automatically tried to install on the Windows 7 computer of Teri Goldstein, causing instability and unresponsiveness. This failure was temporary as it was triggered by the specific circumstance of the forced Windows 10 installation without user consent, rather than being a permanent issue inherent in all circumstances [44805]. |
| Behaviour |
crash, omission, timing, value, other |
(a) crash: The software failure incident in the article can be categorized as a crash as the automatic install of Windows 10 failed, leaving the user with an unstable and often unresponsive computer [Article 44805].
(b) omission: The incident can also be related to omission as the user mentioned that nobody ever asked her if she wanted to update to Windows 10, indicating a failure of the system to seek user consent before performing the update [Article 44805].
(c) timing: The timing of the software failure incident can be considered as a factor as well. The article mentions that users started complaining in March that Windows 10 automatically started to install on their computers without their permission, indicating a timing issue in the rollout process [Article 44805].
(d) value: The incident can be linked to a value failure as the system failed to perform its intended functions correctly by automatically installing Windows 10 without user consent, leading to an unstable computer and loss of earnings for the user [Article 44805].
(e) byzantine: The software failure incident does not exhibit characteristics of a byzantine failure as there are no mentions of inconsistent responses or interactions in the article.
(f) other: The other behavior exhibited in this software failure incident could be categorized as a user experience failure. The aggressive rollout of Windows 10 without proper user consent or control led to user dissatisfaction, legal actions, and financial losses, highlighting a failure in providing a positive user experience [Article 44805]. |