| Recurring |
one_organization, multiple_organization |
(a) The software failure incident happened again at the Bhikaji Cama Regional Passport Office (RPO) in Delhi. The system crashed on Monday morning, and then it crashed once again on Tuesday morning, leading to a standstill in operations at the RPO [11468].
(b) The incident at the Bhikaji Cama RPO in Delhi also impacted other Passport Seva Kendras (PSKs) as they were told to gear up and accept applications usually submitted at the affected RPO. This indicates that the software failure incident had implications beyond just one organization [11468]. |
| Phase (Design/Operation) |
design, operation |
(a) The software failure incident in the article can be attributed to the design phase. The glitch was a result of a system failure at the Bhikaji Cama Regional Passport Office, which paralyzed operations and led to the nonissuance of passports. The article mentions that the National Informatics Centre (NIC) had to repair the system multiple times, indicating a design flaw or issue introduced during system development or updates [11468].
(b) Additionally, the software failure incident can also be linked to the operation phase. The article highlights that the system crashed during operation at the Bhikaji Cama RPO, stopping all services including printing of passport booklets. This operational failure disrupted the normal functioning of the passport office and caused inconvenience to applicants [11468]. |
| Boundary (Internal/External) |
within_system |
(a) The software failure incident at the Bhikaji Cama Place passport office in Delhi was primarily within the system. The glitch occurred within the system managed by the National Informatics Centre (NIC) at the Regional Passport Office (RPO) [11468]. The system crashed multiple times, leading to the nonissuance of passports and halting of operations at the RPO. The NIC was responsible for repairing the system, indicating that the failure originated from within the system itself. |
| Nature (Human/Non-human) |
non-human_actions |
(a) The software failure incident in the article was primarily due to non-human actions, specifically a software glitch that caused the system to crash at the Bhikaji Cama Regional Passport Office. The glitch paralyzed operations and led to the nonissuance of passports, raising concerns about the functioning of the new system introduced over the past two years [11468]. The National Informatics Centre (NIC) was involved in repairing the system, indicating that the failure was related to technical issues rather than human actions.
(b) While the article does not explicitly mention any human actions contributing to the software failure incident, it does highlight bureaucratic red tape and inefficiency affecting the resolution of the technical problem. A senior official criticized the delay in fixing the system due to the NIC's inability to address the snag promptly, emphasizing the inefficiencies within the technical body managing the system [11468]. |
| Dimension (Hardware/Software) |
hardware, software |
(a) The software failure incident mentioned in the article was primarily due to hardware issues. It was reported that a computer had crashed, and the National Informatics Centre (NIC) took several days to fix the problem by putting in a component that costs a mere Rs 40,000 [11468]. This indicates that the root cause of the failure originated in the hardware component of the system.
(b) The software glitch that occurred at the Bhikaji Cama Regional Passport Office (RPO) was a contributing factor that originated in the software. The glitch led to the system crashing multiple times, halting passport issuance operations at the office [11468]. This software failure raised concerns about the functioning of the new system introduced over the past two years. |
| Objective (Malicious/Non-malicious) |
non-malicious |
(a) The software failure incident described in Article 11468 was non-malicious. The incident was attributed to a software glitch that caused the system to crash at the Bhikaji Cama Regional Passport Office, leading to the nonissuance of passports. The glitch was not intentional but rather a technical issue that affected the functioning of the passport issuance system [11468]. |
| Intent (Poor/Accidental Decisions) |
poor_decisions |
(a) The software failure incident at the Bhikaji Cama Place passport office in Delhi was primarily due to poor decisions. The incident highlighted bureaucratic red tape and inefficiency within the National Informatics Centre (NIC), which manages the system. A senior official mentioned that it took the NIC five to six days to fix a component in the computer, which cost a mere Rs 40,000. This delay in resolving the issue showcases poor decision-making and inefficiency within the technical body responsible for managing the system [11468]. |
| Capability (Incompetence/Accidental) |
development_incompetence |
(a) The software failure incident reported in Article 11468 can be attributed to development incompetence. The article mentions that a computer had crashed, and the National Informatics Centre (NIC), which manages the system, took five to six days to fix the issue due to a component that costs a mere Rs 40,000. This delay in resolving the technical problem highlights bureaucratic red tape and inefficiency within the NIC, which is a technical body that should ideally handle such issues promptly [11468]. |
| Duration |
temporary |
The software failure incident reported in Article 11468 was temporary. The system crashed at the Bhikaji Cama Regional Passport Office on Monday morning, stopping all services, including the printing of passport booklets. The National Informatics Centre (NIC) repaired the system by Monday afternoon, but unfortunately, the system crashed again on Tuesday morning, bringing work to a standstill at the RPO [11468]. This indicates that the software failure was temporary and not permanent. |
| Behaviour |
crash |
(a) The software failure incident in Article 11468 can be categorized as a crash. The system at the Bhikaji Cama Regional Passport Office crashed on multiple occasions, leading to a complete halt in operations and nonissuance of passports [11468]. The system crashed on Monday morning, stopping all services, including the printing of passport booklets. Despite repairs by the National Informatics Centre (NIC), the system crashed again on Tuesday morning, causing work to come to a standstill [11468]. |